Microsoft Store

Category:	Computer Store
Address:	160 N Gulph Rd, King of Prussia, PA 19406, USA
Phone:	+1 484-754-7600
Site:	microsoft.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 52

Reviews 13

Brian Price

i waited outside for over 14 hours and then another 6 inside they where start letting people in the mall at 7 am the security said to wait at this point so we did and at 6:10 ish and one of the girls from the Microsoft store she said we are moving the line and i said why she said thats where the line is suppose to be i called the mall security the next day and they said she was wrong and and where we where is where the line was supposed to be there where people in line already when we moved and she kept saying that there was no point in the spots or orders in line but it turns out ye again that was a lie the first person in line got a free surface pro 4 i spent all day Sunday and Monday trying to get ahold of Microsoft in the store i did eventually they didnt help that much i called there regional office in pa that was a terrible idea i asked to speak to someone and they said there was no one i could speak with i asked for her name she said i dont need her name and hung up so i called there Seattle and they just started yelling at me and saying Im not allowed to talk to anyone i asked for her name she said u dont need that and hung up i called back got a guy he did the same thing so i contacted karen del vescovo i am waiting to hear back i feel like Im talking to Comcast customer support when i was talking to them

Liz Dang

Terrible customer service!!!! My boyfriend and I purchased a 200 dollar elite gaming controller less than three months ago. One of the buttons basically just broke off. We went into the store and thats when we talked to an employee there name Michael. He was so rude. He couldnt exchange the controller because it was passed 90 days. Which we understood and was fine about but we wanted them to help us figure out a way to send this controller back to the manlfutured to get it fixed. Which than the guy Michael proceed to give us an attutide on top of that he did not help us at all. He pulled up a screen for us to fill out. He than left us to go talk and hang out with his coworkers and he also went to help out other customers, when their was other employees just hanging around and managers just standing around talking to each other!!! No one helped us and everyone was so rude. My boyfriend and I refuse to give this store anymore of our money. My boyfriend and I went to another store called the micro center and purchased another elite controller from there. The employees there was helpful and so nice unlike the employees of the mircosoft store.

Lu Zou

My experience overall was negative. As I tried to browse the store, I was interrupted 3 times by 3 different employees. I understand they are there to assist customers, but generally, if people have questions, theyll ask (unless they have social-anxiety or too much pride). In addition, they have gaming laptops on display, but the game running on them (some sonic game) had the lowest quality graphics. Yes, the laptop does run the game smoothly, but that doesnt say much for a game that looks like it was released 10 years ago. I found that aspect a bit deceiving from a marketing perspective. Perhaps if they displayed a game like metal gear solid 5 or Witcher 3), I would be impressed with the laptop performance. The store also was flaunting alienwares Graphics amplifier. Its a bit disappointing to see hardware that is dependent on Alienwares proprietary version of the PCIe bus, since its only compatible with (recent) Alienware laptops. Maybe they just had empty space on a table and decided they needed to sell something more. Layout of the store is impressive. The sale strategies there are not.

Liju Anna Bennett

Bad service experience at the Microsoft Retail Store. I took my laptop there and the tech who attended my laptop told me initially he does not deal with acer laptops. Secondly, he did not seem like he knew how to deal my issue at all. He was very polite but seemed very incoherent. Well, Then I contacted the answer desk online and the technician who opened my case online took time out and went ahead and fixed my issue. If a person can fix the issue over phone or over remote assistance, I am sure it could have been fixed when I took it in person to store if the tech are knowledgeable.

Emma Moyer

Got a strange call from the number of this Microsoft store asking for someone, who was not me. Didnt even mention they were from Microsoft and kept asking me questions about this said person. I asked what it was in regards to and they said it was about a sony laptop asking me if I had one. I said no and they asked me what kind of laptop I had. I immediately felt like it could have been a fraudulent call and said sorry I cant answer that and hung up. I looked up the number and it was for this store. Very unprofessional. If you call someone tell them who you are or who youre working for.

Desiree Ann Lim

Ive had multiple hardware and software issues pop up with my Surface Book, which I kind of expected to happen with a first generation product. Had to make a trip out to the store multiple times of course and was always greeted with a smile and "how may we help you?" The staff was always very polite, friendly, and genuinely wanted to help and make the experience as pleasant as possible. They would offer a beverage too as my visits usually meant that we might be sitting there for a while.

Bruce Smith

I feel like the Microsoft stores in general are like Apple store wannabes. This store i loved the employees. I had a problem with my power cord and they replaced it right away. I think some of the products there I could get for a better price. However I rather pay a little extra for knowledgeable employees and courtesy than get treated like a thief the way I did in target.

Kenyon Bajus

I was helped by someone as soon as I walked I to the store. Ralph was quick to diagnose and acknowledge my faulty SP4 pen and replace it with a new one. Excellent customer service experience. And theres plenty of floor models available for all products including peripherals and dont forget about Xbox. Fun store.

Judith Adair McCorry

New store. Nice staff. My husband got his tablet here. They were running a student special but they were nice enough to give it to us-despite not being students. They were also knowledgeable when we asked questions. They were sold out of Kinect(sp) but we found one elsewhere.

Jessica Luckenbill

I could spend hours in this store. The staff is knowledgeable and the products are great; cutting edge technology, great aesthetics. This store is amazing and the products are far better than some of Microsofts overrated competitors (ahem

Mike Smüth

I find it the slightest bit unprofessional that one of the employees here took time to exit the store, look around the corner, stare at some girl walking away and yell "damn!" Not sure what kind of show they have going on here

Qais

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You should all be ashamed to work for Microsoft. Forcing unsuspecting people to upgrade to Windows 10 that generally results in lost data or time.