Category: | Computer Store |
Address: | 250 Lehigh Valley Mall, Whitehall, PA 18052, USA |
Phone: | +1 610-266-4860 |
Site: | apple.com |
Rating: | 3 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
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Joan Hough
Awful! On Friday May 30, 2013 I had a 2pm appointment for an ipad workshop located at the Whitehall, Pa. store.After the class I would determine whether I needed One on One help too. I arrived at the Whitehall Mall early. By the way my initial contact with a human being some 2 or 3 weeks ago said Whitehall Mall was the location. Perhaps I misunderstood. I doubt it but lets just say I did. I went into a store at the Whitehall Mall and was advised that the Apple store in in the new section of the Lehigh Valley Mall. No problem, I drive across the street, drive around and I can not find it. It is 1:52 pm. I called home and asked my husband to look up the Apple store Tel. #. I called for directions and found that I was speaking to an automated system that can understand sentences. After asking for location and directions, I was advised to go online to secure them. Well if I had access to a computer or knew how to use my new ipad, I wouldnt be here in the first place! To make a long story short I called back to Mr."automated" several times asking for either, workshop, appt. One on One appt. Genius appt. each time I was advised to go online. In between these calls I made calls asking for a representative. I had to give a reason for my call each time. By the 3rd representative request I said" my ipad is on fire, help! Some calls sent me to a cue line that repeatedly said You are first in line. So after driving over an hour to get to the Apple store, 35 minutes of being put on hold and still no human being contact, I put in my ear piece, put the car in drive and started home. I made one last call. This time I asked for tech support. Mr. Automated connected me to that department. I counted 42 rings and then just keep driving. Finally a voice!! This gal, located in another state listened to me rant and interjected that is terrible, I am sorry, your shouldnt have had this happen.... and then the call was disconnected. When I arrived home I told the saga to my husband. He went onto our office, went online to see about the next class. Are you ready for this, There are no classes available at this time. To think that after I navigated the classroom I was going to look into buying a new Apple desktop and printer as well. The Lord works in strange ways! What a disappointment.
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Jennifer Fisher
Was in Lehigh Valley Apple store last week (forced to go by 17yr old daughter) and she was assigned Danny as her Apple consultant for her visit. He was absolutely giving our family his undivided attention. My daughter was asking questions about a future purchase and there was almost a solid hour of questions. He was AWESOME. The best part is you are usually greeted at the front of the store and put in a que. She wasnt put in the que and I reminded her she needed to get in the que. When it was her turn she had great service. She was getting all this info for when she goes to college NEXT YEAR! After leaving with much needed info for next year it was like she was buying a new car. She couldnt wait any longer to get the new computer and she made the puchase this morning not next year online after talking to yet 2 more people and got a FREE set of BEATS headphones too! We scheduled pick up for tonight and she is now taking the FREE class on "Intro to Macs"! She was met by a gentleman at the door and put in the que. We got ALEX and he has been PHENOMENAL! This is why you buy APPLE. Lots of customer service. This place is ALWAYS packed and EVERYONE is always willing to help. Lots of Patience applies here! Proper preparation prevents poor performance and my daughter did her homework and she is beaming from ear to ear while BRADLEY teaches the class and ALEX comes over often to help her set up her NEW MAC! We are of course held hostage until she has released us from the Apple Store in Lehigh Valley! Thanks for 2 great experiences and a happy new customer.
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Patrick Guadagnino
I had to wait an eternity at this Apple store, and the guy who helped me when I bought in a defective Apple iPod button, told me that the device itself was unfixable! If I wanted a way to fix it, I had to get another one and swap this out. Costing me $150 dollars. The cost of buying an almost new one. So much for being able to fix an expensive Apple product in the first place. They seemed unknowledgeable as well! When I asked another representative what the status was of my Apple iPod update transferring my data, he advised me, if I was being helped by someone else, that person had to help me. The original rep that handled me, was helping check in other clients, and never told me about my iPod status??? He just left me there to figure it out on my own and have to get help from another rep. This is Apple? Wow! Worst ever! I wont go back to the Allentown store ever! The New Jersey Apple stores are much better! Plus the store was not big enough for the amount of people that were there! I heard another girl tell a customer with a computer, she would have to have a different rep handle him as she was technical support and not Sales. In other words, she seemed like she did not want to be bothered! Terrible experience! The second time I went, against not having a closer store but Allentown, I went against my initial wishes, and Apple Allentown redeemed themselves by offering me a new cell phone when T-Mobile replaced my iPhone 6 with power and software issues with a new iPhone 6. The second time around was a charm! Amen!
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Daniel Eckel
Had an entirely unsatisfied experience at this particular apple store. Initially I was told I had an hour and half wait before I could be seen by a "genius" at the store (thats after scheduling an appointment). When I asked if I could go next door to watch the football game while I waited for my appointment I was told this would not be a possibility or I would lose my spot. Once I was seen, a young man, who probably wasnt trying to be rude but was just overwhelmed, talked over me and quickly gave an explanation for the issues I was having. He then quickly went through numerous instructions on how to remedy the problem (many steps which I now know he omitted). I thought great this will be easy for you to fix on the spot and he said they couldnt do that. He even wouldnt write down instructions when I asked for him to do that via pen and paper or via email. He said, "We dont have email capability." I am in a store surrounded by free wi-fi and hundreds of computers, that statement is ridiculous. Bottom line is I went at a bad time, Sunday afternoon, and even though I had an appointment I had to wait. Unfortunately the weekends are the only time I have free and the nearest apple store is is 40 minutes away. The underlying structure of the store is just wrong. They have 10 sales people working the floor, 4 greeters, "geniuses" standing behind the bar doing nothing, and 1 technician running around trying to fix everyones problems.