Cocoa Couture

Category:	Bridal Shop
Address:	575 E Chocolate Ave, Hershey, PA 17033, USA
Phone:	+1 717-533-3323
Site:	cocoacoutureonline.com
Rating:	4.2
Working:	Closed 10AM–5PM 10AM–5PM 10AM–7PM 10AM–5PM 10AM–3PM Closed

Location

Photos 63

Reviews 5

Sarah Smallwood

When it came time for me to find the perfect wedding dress, I knew Cocoa Couture was the best choice. I had heard horror stories about some of the bridal shop chains in the area and refused to go anywhere else. My MOH (sister) made an appointment for December 7, 2013 and inquired about a particular dress she saw on their website that was similar to what I was looking for. They did not have it in the store at the time but told her that they could have it shipped in for me to try on that day. Unfortunately, the price of the dress was not discussed during this exchange and I was shocked to find out the day of the appointment that the dress was way out of my budget. They ended up charging me a shipping fee of $160 due to having it shipped in. However, I requested to have the amount refunded to me as there had been no discussion of the cost of the dress nor a shipping fee prior. They happily obliged and were very apologetic. This situation could have been a disaster had this been any other bridal shop, but Cocoa Couture provides excellent customer service and are very professional. At the end of the day, they want to make sure that their clients are pleased with their experience. Jen assisted me the day of our appointment and was so helpful and attentive to what I was looking for and helped me find dresses that were within my budget. The first dress I tried on was off the rack and ended up being the dress that I was looking for! Jen was so wonderful to work with and I tried on at least 8 other dresses but none compared to the first. I was so pleased with my experience there despite the shipping fee issue and as I said, they took care of the miscommunication and graciously reimbursed me. On March 15, we returned to the store to find dresses for my mother and my aunt for the wedding. Even though the store was somewhat busy, Mary and Jill (the owner) were absolutely wonderful and helped both my mom and my aunt to find the perfect dresses for the big day. We were very pleased with Jills expertise in helping us decide on the perfect size and style of dress for both my mom and my aunt. Both Mary and Jill made our shopping experience so enjoyable and so easy! They were far from pushy or rude like you may experience at other bridal shops. I highly recommend Cocoa Couture for anyones first stop shop when searching for bridal gowns! Thank you to the wonderful staff for making my experience so perfect!

A Private User

Was shocked at the lack of customer service this place provided. I hear that they act differnt when it is for your wedding dress, but if shopping for Bridesmaids and mother of the bride dress--better not interrupt the tv show that the MANAGER is watching...Really--Not a way to run a business that is supposed to be focused on the Best customer service of your life because it is the most important day of your life--or at least the most memorable! My recommendation is for the sales staff to take some lessons on customer service and paying attention to the people that are potiential clients and turn off the TV as well as stop having conversations across people in front of your customers that have nothing to do with the people standing in front of you. If I had one of my managers do what he did to us--He would of been warned or if second offense--FIRED !!! Oh and cant forget -dont ask them anything about where to go to try things on, help with trying things on or what colors things come in--because it is supposed to be ASSUMED that you already know that !!! NOT a very personable business--their NOSES are up in the air--and def need to come back down to earth -at least eye level with your customers!!!!! I did NOT give them my business--I drove an hour further to give my business to someone else who actually talked to us more than 2 words!

Heather Hannon

Avoid this place at all costs! Terrible place, bad service and untrustworthy management. They are rude, entitled and give poor service. My sister had her wedding dress CUSTOM made here and they treated her like dirt. She had to get multiple alterations and the dress still fit poorly. How can you need alterations for a dress that was designed for you? We all ordered our bridesmaids dresses and they handed them over still in the plastic packaging from China- they didnt even hang them! The one bridesmaid had a huge ink stain on her dress that they didnt even check, so they had to reorder it, and it came in two days before the wedding. The seamstress altered it taking measurements over the phone, and then they tried to charge my sister for it. It was terrible. Their manager is an absolute jerk. He stood at the door arguing with us refusing to let us leave with the bridesmaid dress that needed $80 worth of alterations at the last minute because of the ink fiasco. He actually said to my sister "youve already spent this much, whats another $80 in the big picture?" It was literally hours before her wedding, and they were terrible to her. Horrible service, once they get your money, they turn very rude and mean. Trust me, its not what you want to deal with for your wedding! Avoid this place!

Alyssa Alabovitz

I went to cocoa couture after visiting another bridal shop and having a horrible first wedding dress appointment. Danielle was my consultant and she was fantastic. I was fearful of the entire dress appointment idea but she sat down with me to find out some important answers to questions she had while giving me feedback for my answers. She paid close attention to my budget which i felt was super important, had me and my party pull dresses we were interested in and with every dress explained the type and what made it different. Although i made the appointment to "look" not "buy" I fell in love with 2 dresses. Danielle patiently helped me into both dresses several times trying to help me make my decision, all the while asking me questions about each dress and swapping veils for a true picture. After trying on several (9-11) dresses and 2 dresses several times i made my selection on the dress and veil in only about 2 hours. Danielle and cocoa couture were so accommodating to all of us including 3 grade school guests in my party i would recommend them to anyone. Dont waste your time going to large chain stores. You are missing the true professional expertise you will find at Cocoa Couture. Thanks again!-- Nicole

Terri Greene

I have been to a number and variety of different bridal stores over the years, but I have never been in one with such a lack of professionalism in my life. When I walked in, the first thing I heard was a yipping dog, which was wandering aimlessly throughout the shop. Im pretty sure that a bridal shop with expensive gowns was not the place for this animal. The girl who waited on us took us to one room and left us there. We were not permitted to browse the dresses, until we repeatedly asked. As we sat waiting for the bride-to-be to try on dresses, the rest of the staff stood at the front counter, which was right next to us, talking loudly and obscenly about things we definitely did not need to hear. Further more, I felt like I was in a second hand bridal shop. This is far from a boutique or anything fancy. The dresses were in horrible shape, and the shop itself left a lot to be desired. The name is very deceiving!! This place is a dump.