House of Maya Bridal

Reviews 3

CO

Courtney Hamilton

At first glance I was very excited to purchase my wedding gown from maya couture. In fact, I was overjoyed. I had heard so much about her gowns and shop that I was excited to be a house of maya bride. I was so excited that I flew from South Carolina to purchase my dress from her. But here it stands after they have cashed my check I have realized that I am beyond dissatisfied and disgusted with both their customer service and professionalism. I purchased my gown in July of 2016 and signed a contract saying it would be available in 12-18 weeks (indicating the dress should have been in stock by November 6) and it would be in the shop well before the first week of December. I paid for the dress in full well in advance of its arrival (because they called and "politely" asked that we trust them and pay early) little did I know I had just made two very poor decisions. The first, purchasing my gown from maya, the second, paying for the gown before receiving the final product. My disappointment stems from several situations that prove they only care about making the sale not your fairy tale wedding. The first of those situations was being informed via several phone conversations that my dress would be in before the 2016 holidays, and my booking a flight to go to the area to try on a dress that they obviously knew would not be in stock. The second, was having to call the bridal shop on several occasions following the holiday fiasco trying to determine when my dress would be available to try on. After enduring this run around for a couple of weeks Diana finally returned my call informing me that they werent sure when my dress would be in but they would keep me posted. (Nevermind the contract we signed for states the dress should have been in weeks ago) after not hearing from them yet again for weeks i proceeded on yet another cat and mouse game to gain information about my gown. Yet again I spoke with Diana who decided the company would be glad to reimburse me for having to make a second trip to try on my gown and she would call me when the dress arrives. Meanwhile? Im forced to consider alternative dresses for the fear of my dress either not arriving on time or not fitting. I was SO emotionally drained when this should have been the most exciting time of my life. Diana finally called me and stated that my dress was available (this is the first week of march) and i should send her the details and she would ensure the owner reimbursed me for the flight. We then had a follow up conversation via email confirming these points. So I took time from work booked a flight and finally I tried on my dress only weeks before my April wedding. I spoke with Diana in person when picking up my dress 2 days before my wedding and she stated that she lost all of her emails and was unable to follow up with me and she suggested that I send her a follow up email with my information. As of today, I still have not received an apology or the reimbursement from the company operations manager. This entire process caused me undue stress and I would not recommend utilizing this bridal shop.

AS

Ashleigh Vaillancourt

First off, the women that was assigned to me was so mean to me and my family. It was extremely hot that day and my brother asked if they had any water. I didnt think it was an odd request and it was fairly warm inside. The young lady made a point to show how inconvenienced she was by having to get him water... This was my first indication that this appointment was not going to go well. I was a little awkward when we started because she didnt introduce herself to me or ask me anything about me or my engagement. I felt like she was just trying to make the appointment end as soon as possible. I dont know how these appointments are supposed to go down, but I have seen my fair share of Say YES to the Dress. She asked me what kind of dresses I liked and I showed her pictures and gave her my thoughts. Since Ive never tried on dresses, I obviously didnt know what would actually look well on me so I was asking her guidance while emphasizing my likes and dislikes. One thing that stood out to me was the fact that she NEVER asked me my price point which to me, a common sense person would assume maybe that would be one of the first things to ask. There is nothing worse than having a bride fall in love with a dress thousands of dollars out of her price range. I chose this location because of the recommendation and online ads saying how large the inventory was. I am a curvy, size 12 female. But I didnt let this discourage me. I never felt "plus sized" until I walked through the door. The majority of the gowns are not for curvy women. Out of the whole store, I was shown to a small corner where they have the plus size gowns. There were maybe 15 options altogether. Deciding to make the most of the experience, I kept an open mind. I was taken away from my family and we looked around. Another appointment was going on and that client had taken the majority of the plus size choices. So to keep things moving, my last grabbed what was left. I was okay with trying them on while waiting my turn to see the other gowns. My body shape looks best with a line dresses and I told her this and showed pictures as I aforementioned... Well, she continuously put me in drop waist or ball gown styles. I didnt say much because of the limited selection but made a point to say I did not like the way drop wait or fitted made me look or feel. In the changing room, this beautiful, skinny girl rolled her eyes at my half naked body. Talk about a confidence boost right? She noticed I noticed her and she became a little more attentive But I was so taken aback by the unprofessionalism. In my opinion, curvy, plus sized women make up the bridal market just as much as skinny women do, yet the industry caters to a certain demographic. Im not ignorant to this fact, just expected more... I tried on a few dresses and showed them to my family. One I liked more than others until I saw the price tag!

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Yelena Hontz

I had purchased my wedding gown from house of maya and received wonderful service so when I heard of the discount store I had to check it out for a veil and ended up finding my dream MOH dresses. I had my girls order them 7 months before the wedding as soon as I saw them. I found out, maybe a month before my wedding, that they got the WRONG dresses in and that there was no time to order another and they can no longer get the dresses I fell in love with. They said I could pick anything I wanted off of the floor. I went in that day and found 2 ok dresses that almost matched one another but were not what I had dreamed of. I couldnt let it go so I asked if they could order 2 of the floral dresses I liked from the store, and they were able to do that. There would be no time to get them altered anywhere but there since the girls lived a few states away. They told me they would work with me on alterations but after explaining everything they took care of that for my girls. I wasnt expecting anything else to go wrong. On my WEDDING DAY, my girls were putting up my bustle and one had snapped off and my bustle fell. We pinned it up (what other option do we have?!) And I went to walk ONE STEP and the other bustle broke and fell!!!! We pinned that side up as well. The pins were not strong enough to hold and I had to change out of my DREAM WEDDING DRESS because the train was dragging on the ground or getting ripped from the pins. I paid a lot more money for alterations than I was originally quoted, and for the bustle to completely fall apart is unacceptable. They screwed up not 1 but 2 very large aspects of my wedding and werent even apologetic. ** Went in May 23rd to show them what happened with my bustle and I was told that it happens all the time and bustles arent strong enough to hold up all the material. Which is absurd!! There wasnt anything they can do but refund the $40 back for the bustle breaking and rebustle it for preservation. They werent even apologetic that I had to change my dress midway through my reception and spend hundreds to get it altered, just to wear it a few hours.