David Dodge Chrysler Jeep

Reviews 3

DA

Daniel McMasters

So, I was in the market for a new Jeep Wrangler, and found exactly what I was looking for on the David Dodge website. I made a website inquiry on a Friday night, and was contacted within a day by Alyssa Mumley, introducing herself and Jerry DiStefano, and inquired when I wanted to come in. I kind of let Alyssa know my expectations up front, mainly because of some experiences I had in my area with other dealers, and when I arrived on Monday, I was greeted by Alyssa who then turned me over to Jerry. Jerry took his time, asked me what I was looking for, and began showing me what they had available. We took the 2016 Jeep Willys out for a test drive, and Jerry showed me all of the features, and gave me a lot of good tips about the JK Wranglers, since I had been a TJ owner for several years. Because I had a unique situation in where I was going to sell my Subaru to my sister, but was waiting for her decision, there was no pressure whatsoever, and Jerry went to great lengths to walk me around this very nice dealership and introduce me to the service staff, etc. Because it is an hour ride for me, I was excited to learn that the service department is open late every night and until 6 pm on Saturday. Where do you find that, really? Anyway, it was time to talk numbers, so Jerry introduced me to Bill Joyner, a Sales Manager who was really great. We hit it off immediately, and even though there was a million things going on, he sat with me and answered all of my questions and didnt b.s. me at all. I spent some additional time with them, drew up a hypothetical trade in if my deal with my sister fell through, and basically left it with feeling no pressure to buy. I returned to the dealership on Wednesday, to let them know the deal with my sister fell through. While I was there, the owner, David Kelleher, was filming a commercial for the dealership, but took the time to come over and sit and talk with me for about 5 minutes. After a few back and forth exchanges, we pretty much decided that I was buying the Jeep, and that I would be back on Friday to pick it up. I really wasnt ready to do the deal that day, and because I had to transport a family member with mobility issues, but they didnt want me putting any additional miles on my trade, they gave me a loaner for a few days to help out with my family situation. Really first class customer service. So, I return Friday morning, spend some time with Jerry to go over some last minute details, and then Bill to ask a few more questions, and then I meet with the Finance Manager Janice Smith to finalize the deal. Of course, based on the rest of my experience, you know where this is going. Janice did a great job of decreasing my stress and explaining each document. The three visits wasnt because of any haggling, or mistrust, or anything like that. I actually preferred taking my time, and appreciated them even more for not applying pressure, but, while remaining interested in me as a customer. So, to sum it up, do business with this dealership. Really. Ask for Bill. Ask for Jerry. Ask for Alyssa. Sign the forms with Janice. Even ask to meet the owner, because hell be happy to speak with you. Youll be happy you did. Couldnt be happier with the entire transaction from start to finish. Great teamwork and family atmosphere. Ok, thats enough from me, you get the point. Its 75 degrees out and I need to go take the hardtop off for a ride.

G.

G.Tyrone Hannon

Utterly Disgusted. Let me start off by saying, I never used to go to the dealer for service. I only buy cars from dealerships, although one would think that their service department would be experts in the items that they sell... they obviously are not. I have read thru the reviews on here (and I should have done this BEFORE having service performed...but, live and learn...) and noticed that people are raving about the dealership from a SALES point of view... not a SERVICE. ... here is my experience why and how I agree 100% now... My partner and I have had our vehicles serviced from this particular establishment for over 2 years for me... and over 4 for him. Always minor things, oil change, brakes, tires, etc...normal wear/tear items. Service really cant be fouled up much with these (...shudder to think...), but when we took one of our vehicles in because of a busted A/C unit., it became the beginning of the end of our relationship with this place. First of all, they have the vehicle for 3 days to repair a part for $1900+. They were kind enough to give him a loaner car (2015 Chrysler 200... nice car ... oh, remember this! They provided the loaner...). We get the call that it is repaired and return back to collect his vehicle. As we drive home, the A/C is working exactly the same as it did when we brought it in. Of course, at this point, it is after hours and there is no one there to attempt to explain why this is happening. We make the call the next day to explain that repairs were not properly performed, and they ask us to bring it back. This time, they again provide us with another loaner vehicle (2015 Charger...again, nice car...). BOTH TIMES, all we had to do is sign the paperwork that we were taking the loaner car. A few days later, we get a call stating that they needed to order another part... an additional $325+. QUESTION #1 - WHY WASNT THIS REPAIRED INITIALLY WITH THE $1900 VISIT?? No reply... no explanation. They procede to order the part they need and install it. Six days later, we get a call that the truck is repaired and we go in to pick it up. "... that will be $325+ plus the cost of the rental of the Charger." Wait...What?? WHAT?!? There was never a mention of a cost for the loaner car?? The first time our vehicle was brought in, we received a car at no cost. QUESTION #2 - WHY ARE YOU NOW CHARGING FOR A LOANER CAR AFTER WE JUST DROPPED OVER $2,200+ FOR SERVICE THAT WAS NEVER CORRECTLY PERFORMED?? The paperwork we signed DID NOT have any daily rates for the usage of the vehicle. "Just return it with the same amount of gas as you took it out with..." Thats all that was told to us. Not, "...there is a daily charge for the usage of a loaner vehicle... " ESPECIALLY, SINCE WE WERE NEVER CHARGED FOR THE FIRST LOANER!! Again... no reply, no explanation. So... this dealership has now lost not one... not two... but as many people that i can share this review with to warn them of the service department and their horrible maintenance policies.

A

A Private User

My wife went to David Dodge and pick out a Town and Country van. We went ahead and purchased the vehicle which they had to get sent to the lot. They called us when it came in and our family went down to get the new van. They had shipped the wrong one. Wrong color, wrong interior. Not happy but mistakes happen. They called us again and when the new one came in. I went down with my three kids for a "15 minute" process to get my new van. On my way there (30 minute drive) I was called twice by the saleswoman on my cell phone to make sure I was still coming down even though I told them I would be there by 10am and it was still prior to 10am. I got there and had to wait for my sales woman who was being paged for 15 minutes but was retrieved from the lounge (not happy). The car was in the garage so they pulled it out to the main lot (20 more minutes). We inspected the car and went in to fill out the paper work. We were already over an hour and the contracts person was trying to up sell me the whole time. My kids were past bored as we were over an hour in. I mentioned to the contracts person that I wanted nothing more to be on my way. He continued to press which I mentioned I needed to leave. I met again with my sales person to let her know we were at 1.5 hours and we were leaving. She walked me to my new van and said goodbye. I got home and there was a message on my home phone that the van had been damaged when the garage guy moved it into the customer lot after we inspected it. The message was from out sales woman 5 minutes after we drove off the lot. The same woman who had my cell number and called me twice that morning on my way down. The van’s rear passenger bumper had a 2 inch diameter chip where the blue paint was missing. I called them upset and wanted a new van as this one was not new. I will skip main points of the rest. We received a call from the owner of David Dodge expressing his displeasure on the way they handled the situation and he sent a customer service person to our house with the new vehicle. The customer service person mentioned that they were disgusted with the way this happened and they were going to send us a complimentary service package for a couple of oil changes. 10 months went by and nothing. I called them and spoke to customer service and it was in our folder for us to pick up which would cost me $20 in gas to get a $14.95 service. Long story short, this dealership is the reason people hate to buy a car. They push to sell and have no care after the sale. With all my heart I suggest you take your business elsewhere and would be happy to speak to anyone about the experience.