Garnet Ford

Category:	Ford Dealer
Address:	1610 Wilmington Pike, West Chester, PA 19382, USA
Phone:	+1 610-358-5600
Site:	garnetford.com
Rating:	4.8
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM Closed

Location

Photos 39

Reviews 6

Brian Consoli

Overall buying process was relatively easy and not pressured at all. Very satisfied with my salesman and the dealership in general - UNTIL I took my truck in for a check engine light visit (at my local dealer). My local dealer told my that my check engine light was on due to improper programming of the engines computer. As it turns out, my truck had been in for warranty work (at another Philly area dealer) and had its engine replaced with a REMANUFACTURED engine two months before I bought it. After digging around a little I found that my truck had over $9,000 worth of work done in May 2013 (I bought it in July). This did not show up on the carfax report, nor did anyone at Garnet mention it during the sale. I have sent three emails to different people at Garnet, including my salesman (Tony) and the manager and have gotten no response whatsoever. With the process vehicles go through to be Ford Certified, I would have a lot of trouble believing that no one at Garnet knew about this. I live 125 miles from this dealer, but I wouldnt buy another car from them if they were right across the street from me. They are very quick to respond to you when they want you to buy a vehicle, but when something isnt right, like this, they do not respond at all. To sum up, I was very happy with the way things went pre-sale. It was the events following the sale that led to this review.

Bob Stern

My motorhome needed new tires. I shopped around for the best price but then I decided to check with Garnet Ford because we have bought three Fords there and they service those cars. They gave me a very competitive price but it was more than my lowest price. Garnet Ford matched that price with no hassle from me. They also have a service bay that can accommodate larger vehicles. Wayne kept me advised as to the progress of the tire replacement which I appreciated. They also noticed that my ball joints were getting dry and lubed them; which is very important on larger vehicles. While replacing my tires the tech also cleaned my wheels and he lined up my inner and outer duel wheel tires valves so I can now check my tire pressure. Apparently, Chevrolet didnt bother to line them up properly while building the chasis AND the RV dealer that sold it to me didnt bother to rectify this issue. I will now have my motorhome chasis serviced here from now on. Overall I am totally satisfied and thrilled that I have a place to work on this vehicle that is competent, friendly and cares about their customers. also much less expensive than the less competent RV dealer with the crummy service department attitude. Bravo for Garnet Ford.

Carter Membrino

When I dropped my 2011 Ford Escape for an inspection and some warranty repair work, I was expecting the dealership service department to find all kinds of things wrong with the car. Id always been wary of dealerships ripping me off, and as such have never trusted them to complete even routine maintenance on any car Ive owned. The department called me after fixing the warranty issues, and said that Id need new tires, brakes, etc. to pass inspection. I told them to stop working on it, and Id take it elsewhere, as an oil change/service stop wed completed a few weeks earlier had given us a different conclusion (didnt need anything to pass inspection). I picked up the car, and took it to another local shop. After they looked at it, they informed me that we did in fact need tires and brakes to pass inspection. The inspection reports were identical between the dealership service department and the smaller shop. I wanted to write this review to let people know that the dealership may not be the evil-incarnate rip-off center that I always assumed it was. Next time, Ill react to their recommendation with much less skepticism. Now, having had to replace the transmission on the Escape at 30k miles, thats another story...

David Montana

The last thing I thought I would be doing is writing a review for a Ford Dealership. Especially since I drive a Chevy. Getting ready to go on a long vacation drive I realized that I needed an oil change. It was a Saturday afternoon in near 100 degree heat no less. I called my Chevy dealer and two other local places, but of course, they couldnt fit me in. Then I remembered a Flyer and Coupon I received in the mail from Garnet Ford. I gave them a call and they told me they are very busy as well, and the hot weather isnt helping things. But he said that they wanted my business and they will fit me in. When I arrived I met with Bryan who was very professional, courteous and polite. He took all my vehicle information and I proceeded to the waiting room. The waiting room was as neat as a pin and very comfortable. I took a peek into the showroom and it was the same orderly appearance. They completed the work much faster than I thought. Bryan explained the service then escorted me to the sales counter. You can just tell when a place is top notch, and i got that feeling with this visit. I like to reward this type of service so I will be back and also pass the word. Keep up the good work!

Joe Grace

My check engine light lit up in August and being new to the area, I researched a few Ford dealerships in my vicinity and garnet Ford was the closest to me and had reasonably good reviews. I took the car to them and made an appointment with Bryan at the service desk for Monday morning. I arrived on Monday and my car was brought inside about an hour later. They tested the issue and found that I needed a replacement part. The good news was that its fixable, the bad news was the part was not in stock and they were getting one for me. The better news was about an hour later, I was on the road. The part and repair was under warranty with the Ford 50,000 mile powertrain warranty so that really helped! Bryan and the folks in service were great. Bryan was very understanding of my concerns and assured me during the process that they were taking care of things. I hung around in the waiting area (which was comfortable too) and things were all good. I feel that I have now found a service advisor and Ford service department that I can rely on for any future issues.

Tanya Greene

My experience at this ford dealership was very bad my mother in law and I was called out our name, I was charged for service that wasnt done, the first time I went to pick my car up it give me problems before I even got out the parking lot, got it back a second time started driving halfway home it started messing out again and worst, Im still having problems with the company and my car honestly my car is worst than when I took it to get fixed I can not find the owner of this dealership everyone that works there know of me and my problems but Im not getting the right help I missed out on a lot of work days and my car is not safe to drive I think they sabotaged my car its doing things it didnt do before I believed I was going to get my car fixed then trade it in with them thats what me and the service guy spoke about on the phone but once we met face to face his whole attitude changed and everything bad happened so what do I do get a lawyer or keep fighting with them my job is now on the line because it requires me to have a car