Ashley HomeStore

Reviews 4

GI

Gitsum Motor sports

Ashley HomeStore (Salem, OR) HORRIBLE CUSTOMER SERVICE AND FURNITURE. SHARE THIS POST AND SPREAD THE WORD I bought a couch and love seat just under a year ago with cash when we bought our home. It was an important and expensive purchase for us at the time. After paying, we were promised to have the couch in a week and the love seat shortly after. We received the couch and it took another 2 weeks to get the love seat. Normally not a big deal, but we had family coming for Christmas and we were assured it would arrive with plenty of time. We got the couch X-mas eve, I had to load it myself and look for an employee just to find the love seat. They promised they would call me once it was in and never did. Fast forward 6 months and the material began coming undone where we sit. Another two months and the love seat that our guest sit on begins doing the same thing. October 31st we visit the store and ask about the issue. Emailed pictures the same day. From that day Ive called, emailed, called, emailed and called some more. They have a manager for each department and they all gave me the run around and promised a call back. Nothing... (7 emails to be exact) Finally December 5th they send a guy out to take pictures. (which I already sent them on Oct. 31st). The "inspector" even comments on how clean our house and furniture is. December 9th, I call and leave two voicemails to check the status now that they have pictures.. Nothing.. December 12th I call and leave voicemail. Nothing.. So I call again, talk to someone and they promise to call in another hour.. Nothing... December 13rd I talk to sales manager and promises to send an email to all departments and GM so someone would help me. I finally get a call back today and they deny my claim. They say its animal damage. It clearly is not animal damage. Its a crappy couch that we over paid for. Keep in mind, they told us when we bought this couch it was pet friendly. We did buy the 5 year accidental warranty, but on October 31st, there manager told us that the pictures clearly show a workmanship issue... Fast Forward to December 16th and now she says its animal issues?? Get your act straight... We paid alot of this furniture with our hard earned money and cash. We didnt finance it (wish we did) and they treated us like crap. This was a huge expensive and I dont take it lightly. My $600 couch lasted 6 years. This is triple the price and lasted 6 months... 90 days to accomplish anything in the customer service world is a joke, and that is exactly what this place is.. Please share this post so your friends and family dont loose there hard earn money like we did.. Ashleys, you should be ashamed of yourselves.

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LI

Linda Atwell

I"d been looking at couple pieces at Ashley Furniture for quite some time and finally decided to buy last month. The items were delivered as scheduled (and within the timeframe provided) by Steven and Kevin—two very professional young men. They took great care to protect my house and flooring. Thank you guys! However, what I really want to share is that when I was buying the sofa, I liked everything about the piece except the pillows. Still, I figured I could whip up something to make them work. Then I happened upon a rag rug that I loved and believed would be a perfect fit for the room I was redecorating. Jan, the store decorator/sales person, immediately brought me a few samples/suggestions as far as pillows/pillow slipcovers, and boy was she spot on. The room has come together better than expected and I love it. So does my husband (and it is his den, so thats a very good thing!) I had an incredible shopping experience due to Jans efforts. And that would have been enough for me to recommend Ashley. But one can tell a lot more about a store by the experience afterwards. And I want to say that the after-experience was equally satisfying. I happened across the Ashley on-line store while looking for a few more accessories and noticed that a couple of my items (rug and pillows) were less than Id paid. I called and talked to Ed (Jan was on vacation), and he said that they have a 30 day price guarantee, and I was well within that time frame since the items were delivered only three days earlier. He immediately processed a refund for the difference between what Id paid and the sales price. In my head, Id been planning what I would need to say to get this difference back, but it was truly a stress free phone call and Ed didnt make me feel uncomfortable in the least. He said that this is how Ashley does business. Now Im really impressed. So, thanks Jan, Steven, Kevin, and Ed. You all made my first Ashley shopping experience a success and Id definitely return.

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BI

Bill Manewal

This 5 star rating applies to the Ashley store in Salem, Oregon only. We recently saw an online Ashley recliner which we ordered through, and picked up at, the Salem store-the closest store to our home at the time of purchase. After setting it up in our home, we realized the mechanism to put the footrest down was difficult for us to use. To make a long story shorter we----waited, thinking it would loosen up with use; waited again upon seeing ads that a new store was opening in our local area soon; went to the new store for help, waited a day for a promised call back that didnt happen, went a second time and left vowing to never shop at Ashley ever again. So... by the time we called back to Salem we had inadvertently missed all their return deadlines. When we explained our situation to Salem personnel, they did not hesitate at all to offer to send a tech to work on the chair...or to exchange it for a recliner with a lever assist mechanism. We drove back to Salem to look at and try out other recliners. Every person we dealt with at the Salem store was respectful, helpful, and very knowledgeable about their products. We are very satisfied with how things turned out. They were more than willing to swap out our recliner...and we ended up deciding to actually upgrade and buy 2 matching ones!! One side note: we learned that Ashley stores operate on a franchise system...and all stores do not necessarily work together or support each other. So buyer beware..individual stores have different return policies, financial systems, warranty prices, and "personality". We highly recommend the Salem store.

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LI

linda martin

My husband had a quadruple bypass in 2011. While still in the hospital, he felt something in his chest pop. The sternum wiring starting breaking. In 2013, the wires at the bottom of the sternum had separated, creating instability and causing ribs to start breaking. In May, 2014, his sternum was rewired. As of July, 2016, wires have started to separate again and he still has four broken ribs. He sleeps in a recliner more than a bed. When his recliner broke, we went to Ashleys. We found a floor model which the manager, Doug King, approved selling. Delivery was two weeks out but Robb Canady, our sales person, personally delivered it to us the next afternoon – Chair No. 1. Next morning, Friday, BUMMER – the seams in the back pressed into his ribs. Back to Ashleys. Found another chair and ordered it in brown. Tweaked the old one and two weeks later we got Chair No. 2 – my husband’s feet would not touch the ground. Called and talked to Doug King and back we went to Ashleys. Around we went, again, trying chairs. And back to the one he liked that we had ordered in brown. In talking with Doug, we realized new chairs needed to be “broken in”. This was not an option for my husband. Doug and Robb sold us the floor model and the following Wednesday… Chair No. 3 was delivered – AND, it is great. Thank you so much Doug, Robb, your wonderful salespeople and your delivery guys. We will buy all future furniture at Ashleys.

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