Silver Lining Jewelry & Loan

Reviews 4

ES

Especially Apathy

For the last six months on a regular basis I have been coming into Silver Lining for loans. Specifically on my laptop computer. Every interaction in the past was always great. The staff was always friendly, courteous and timely. I am only paid once a month. Basically a fixed income. Every few weeks I would come in, with the same laptop, and get a loan. Enough to get me through until payday. And every few weeks, without fail, I came in an retrieved my product. The loans they gave me helped keep me fed and a little spending money in my pocket and I was always grateful for the help they gave me. Ive had probably 10 or more loans on this item, its always been fast, easy, and a little payday I could depend on to get me through. Today was different. The gentleman that helped me this morning declined my loan due to a missing key. A key that has been missing for the last 4 months. For some reason, today was the day they decided to follow rules that I had no knowledge of. Had I known this would be a problem, I would have fixed it, 4 months ago. The gentleman helping me basically stated that he couldnt help me because of this missing key. After I pointed out how many times I have brought it in and how many times I have consistently returned for the item, and always on time he simply said "yes I can see that you have been a been a great repeat customer but Im sorry to say that I cannot help you." Even though I only needed the loan for 8 days with my payday next week, something that would be would also reflected on my loan history. I understand the importance of rules. Perhaps this should matter should have been brought up 4 months ago when the key was broken, or sometime during the last 5-6 loans Ive had on the same item from them, key broken and all. After calling and asking to speak with a supervisor so I could let him know my...displeasure..I was told their wasnt one available. I recognized the mans voice as the person who declined my loan just minutes before. I did not let him know that I recognized him. I asked him to pull up my history to see how consistent my business has been with them, every few weeks I come in and get a loan and without fail, I always return for my item. Always on time, usually before the due date. Several of these loans have sometime been for a week or less. This gentleman then claimed to know who I was, what had taken place, and that the man helping me was the owner. Even though he couldnt look up my account at that moment because he was busy. This confirmed to me that the man I was speaking to was the same man who declined my loan. That, or hes psychic, as all other representatives were assisting other customers during my attempt to get another loan. My best guess is that he was the owners son. Not a complete fabrication of the truth I suppose. After telling him they have lost a good customer over this his attitude, was that it doesnt matter, we have rules, you are one customer. We can handle losing one customer. Long story short, I understand why rules are important. So if anything, they need to re-train their staff, since Ive had 5 loans on the item with the key missing. Thats at least 5 times their staff has failed to follow correct protocol. Might be time for a staff training meeting. Its also unfortunate that they do not mind losing good customers, "its just one customer", right? Well sir, everyone I have had interactions with at this establishment has always been friendly, courteous, and genuinely concerned about providing the best customer service possible. Except that "one guy". Well, that "one guy" just lost your business this "one customer".

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JO

John R Miller

I have purchased gold and silver jewelry and sold damaged gold jewelry that was not worth repairing and gold coins and have bought dvds and videos. The quality and prices are excellent and they stand behind their products and provide excellent customer service. They also musical instruments and collectibles and guns and other weapons among many other items. They are by far and away the best in their field in the greater Portland, OR area. I have visited most of the local pawnshops and by experience can tell you this place rates a 10 on a scale of 10 tops. I have bought many items for family and have referred by son and son-in-law to them for purchases they desired including a 1.5+ diamond for an engagement ring for my son that was great quality at an excellent price. They have a great amount of variety and stock changes often and you will not go wrong with a purchase from them if you can find what you want when you want it. If you plan ahead you will likely find what you want also! I have been purchasing from them for over 10 years and purchased a beautiful large rectangular cut blue topaz gold ring for my daughter that she tells me she is constantly getting compliments on.

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MA

Martha Hull

My experience was with the jewelry wing of this store. They have fantastic customer service, plus the appearance of a nice fine jewelry store - but with amazingly low prices and bonus-added for me: treasure-hunting excitement. Walking in past the line of people bringing in their goods surprisingly didnt bother me - we scooted into the jewelry area in a few steps. Kay was so helpful and patient and took her time, really listening to what we were looking for and our price range, and showing us anything that might be made to fit our fingers that there was any chance we might like. We got wedding/engagement rings that (although they are a little more conventional than we were hoping for) are really beautiful, comfortable, and would have been way way way out of our budget at a retail shop. Way more sparkle than I EVER thought Id wear. They resized and polished within a day. Im super happy with my experience and the deals we got. I feel like reuse is a responsible way to source precious jewelry, so I feel good about that too. I would recommend this place to any budget-conscious person in search of precious jewelry (especially wedding rings.)

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LI

Lisabeth Skoch

I was introduced to the Silver Lining Jewelry & Loan, after a house fire wiped out my jewelry, and collection of electronics. That was 10 years ago, (in November), and Im sure Ive replaced my lost jewelry, at least, 10 times over! I LOVE THE SILVER LINING! They have items that are basic, and things that the most eccentric person would drool over, (oh wait, thats me, which I am referring to!). They pride themselves on having a diverse collection, no two items are the same. Very, individualistic, for the, individualist. As I had finished my jewelry hunting, for the day, as I was walking out the door, the most beautiful pair of Harley D; Black, Studded, Leather Pants, and matching belt, started a staring match with me. We went round, and round, and as my eyes started to tear up; well,..thats when things became physical. Ill spare, the gruesome details, of what happened next, but Ill say this. When we left, they were, (happily), strapped snug, around my waist, thighs, and yes, my buttocks; and my hands were feeling out its pockets, with money to spare. As long as theres a Silver Lining, Ill believe in heaven!

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