Ron Tonkin Mazda

Reviews 3

CA

Carolina Blanco

I want to say thanks Ron Tonkin Mazda at 122nd Ave for helping me to get my new Mazda CX-5. Dmetry went above and beyond during the closing process, despite not being the sales representative that I initially worked with. Before making my final decision I visited several dealerships (Toyota, Honda, Nissan, and Mazda); however since I already owned 2008 Mazda Tribute and my experience with this car had been really good, I was inclined to get another Mazda. As such, I reached out to the same sales consultant (Mr. Kasper) that I had worked with back in 2008 and I showed him my interested in buy a new car. If youve ever had the experience of buying a car you probably know how much time the sales representative spends going back and forth showing you numbers based on the managers sales strategy. During my first visit I played the game and the manager “Mr Kalantari” was very generous by giving me a really good deal. However, I was not ready to make a final decision yet as I was just checking prices while my regular car was in for routine service. For the following two weeks I was bombarded with several calls asking when I would be back, but I was still doing my homework. Unfortunately the day that I set up to meet at the dealership again I ended up at the hospital and had to wait a couple of weeks to start evaluating my car options again. I established that President’s Day would be the day to get the car, otherwise I’d wait to re-check the market. What was funny was that when I brought my car back in for service again to complete some recommended services I walked-through the sales area and the sales consultant (Mr. Kasper) ignored me. I didnt take it personally I just realized that car salesmen lack of some important social skills. I went to get a quick lunch, and when I came back I saw again the same sales consultant and told him that it was very unpleasant that he ignored me, but that I was back because I wanted to check the Mazda CX-5 again. He introduced me to a co-worker who could assist me while he was finishing with another buyer, but said he would be back as soon as he came. Dmetry was very patient with me because at that point I was really frustrated, and he was able to really understand what I wanted and he didn’t play that game of showing me a bunch price options. He mentioned to his manager “Mr Kalantari” what I was expecting and Mr Kalantari not only honored what he offered me during my first visit, but he went beyond my expectations and made an offer that was impossible to say NO to. From there on Dmitry Pastchenko worked really hard to complete all the paperwork. Even though I was not able to take the car home that day at because I had another commitment, the next day Dmitry coordinated for a Mazda staff member to pick me up at work and drive me to the dealership to sign all the documents with the finance Specialist “ Zach Moser” who made sure that I understood every single document before I signed it. The experience would have been the best if Mike Kasper hadnt acted as rude as he did. He was around in the sales area, but never went back to check with me while I was waiting for Dmistry to finish his part, even when I went to pick up my new car he acted like I was invisible, and I was very disappointed that Dmitry had to share a commission with this person. Mr Kasper you must learn how to be courteous and empathetic. To the rest of the Mazda staff FIVE STARS.

JO

Josue Aguirre

Ron Tonkin Mazda Finance Department appears to have a culture dishonesty and lack of accountability, . When a complaint is risen their goal is to talk in circles and not truly address or take ownership of their mistakes. Went in to purchase a new Mazda and left with a really good deal. 20 days later i get a call from Brandon the Finance Director stating that the loan did not go through due to a mistake and I needed to re-sign with a higher interest rate. I told him that it was not my fault that loan was not approved like they said it would and I did not want to pay more for the car. He then told me there was nothing he could do and I needed to take the new interest rate or return the car that day because "this is getting old". I told him I needed to think about it and I would call back. He was very condescending and rude on the phone. At this point in time I decided not to go through with loan when a Director cannot take responsibility for a mistake his department made and make an effort to make me the customer happy. I left him multiple messages so we could talk about next steps and how to get my down payment back with no call back. The next day Zach the Finance Manager calls me stating multiple attempts to reach me with no luck. I call Zach back and ask him if he has been in contact with his Director who I had been speaking with the day before ... which he has not. I convey my decision to not go through with loan and ask him how I will get my down-payment back he says come today return the car and we will "write you a check." I show up with car to meet with Zach he barley greets me and passes me off to another rep the same one that made the mistake to begin with. The rep then tries to give me an IOU for the down-payment which I was not happy about. The rep goes to get the Finance manager who tells me I misunderstood him when he said "write me a check" and it needs to be signed by owner and I will need to return later. Excuse me! If you tell me youre going to write a check most if not all people are going to understand they will leave with a check in hand. I expected them to make an effort and have check ready for me as they knew I was coming that day to return the car. When asked questions I barely had time to respond before I was cut off and interrupted. It seems like they ask to respond not to listen. When I expressed my frustration about being misled I was answered with scripting, blaming and no real interest in hearing the customer to learn from the experience. Alas I left with the IOU but the whole experience left a very sour taste in my mouth. I still have to received my check which I am sure will be like pulling teeth. I will NEVER return to any Ron Tonkin dealership to do business and wish you a better experience.

SE

Seth DuBois

I went in with my girlfriend when she made her purchase of a 2016 Mazda CX-5 and we originally had a great experience (especially with Sales Associate Kareem Rahima, he’s excellent). Unfortunately, I’m following up because their customer service after the fact was completely lacking and unacceptable (particularly the finance department). My girlfriend originally purchased an extended warranty, but decided to cancel it for a full refund (which we were informed was possible). We went in to the dealership on March 14th to sign the cancellation form. This form specifically states it may take up to 45 days to receive a refund, which is understandable. Unfortunately, that 45 day time period passed and no refund check had been received. At which point, I decided to reach out to determine the refund status. From May 6th to June 16th my girlfriend and I attempted to make contact with the finance department of the dealership a total of twelve times (via e-mail, website contact form, and phone) in order to determine the status of the refund check. No e-mails were ever responded to, don’t waste your time trying. When we finally received initial contact (on May 25th I had used the “Contact Me” page to get in touch with the GM, Adam Johnson) it was a call that day from Brandon Davey (Finance Director) who indicated the refund check was mailed to the lien holder on March 29th (almost two months ago and we hadn’t received it, shouldn’t they be concerned?). After trying to e-mail Brandon and again receiving no follow up, I called him on June 1st and left a voicemail. He promptly returned my call and indicated he would get in touch with their accounting department to check on the status and would then follow up with me. That was the last time I heard from him. After calling three separate times and leaving voicemails from June 1st through June 16th, it became apparent I was being ignored. The issue was resolved after bypassing the finance department and getting in touch with the accounting department directly. We found out the dealership had sent the refund check to the wrong financial institution (where they originally tried to send financing, even though my girlfriend was pre-approved through her financial institution), so a new one was then issued and mailed out to the correct lien holder. We finally received the check on June 28th, 106 days later. This experience was frustrating enough for me to never recommend Ron Tonkin Mazda as a dealership. Despite the positive experience when my girlfriend purchased the car, it’s the customer service after the fact which I consider valuable, Ron Tonkin Mazda doesn’t seem to share this value.