FedEx Office Print & Ship Center

Category:	Print Shop
Address:	1605 NE 7th Ave, Portland, OR 97232, USA
Phone:	+1 503-284-2129
Site:	local.fedex.com
Rating:	3.1
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 21

Reviews 6

A Private User

This has got to be one of the worst FedEx Kinkos stores in their system. First off, the parking is really limited and now if you park in the street you have to pay. Once you go inside, get ready for the big wait. Every time I go there (and Ive been there many times) - at all hours of the day - I have to wait more than 10 minutes. Today, as soon as I got on line, I and the person ahead of me were greeted by a staffer - I thought, "ok maybe things have changed, sweet!". But it turns out that he didnt have the skills or permission to really do anything. This is not the first time this has happened. (Suggestion - If youre going to be proactive, then be proactive with someone that can actually accomplish something.) So the big wait starts. You stand in line and see tons of staffers milling about, but none want to establish any eye contact because if you do then maybe, God forbid, they have to serve you - it seems like dealing with the customer is the last thing these people want to do. Then one counter opens up, and you think "good theyre going to help me soon", but no, the staffer just disappears! (Again, this is not the 1st time this happens). After waiting for 10 minutes a manager finally offered to help. So I go to his counter and tell him what I want to do and he said, oh, well you have to (guess what?) WAIT until one of the other computers in the other counter frees up. (Suggestion - youre a big corporation, surely you can afford 1 extra computer at a customer service desk?!?) . So I wait more. 5 minutes later I realize that my parking meter time is up. Fed up, I decide to leave and go to another FedEx location and, guess what, Im in/out of there in 3 minutes with a big smile on my face. Never again going to this location.

Tyler Merritt

Horrible Store. Matt the manager (way too young to be managing a store with the way he was acting) there is very rude and does not know what customer service is. Waited about 20 minutes behind 1 person in line while there were plenty free people to help me at the counter. Waited another 5-10 minutes while they were just standing there doing nothing while he and another employee are chatting up a storm back further. Finally he asks what I need. I tell him I have a pick-up and tell him the name. I was picking up supplies for my boss. He asked for my id, so I explained that I was picking it up for him. He wouldnt even let me do a video chat with my boss so he could see him and his id. If this was "against the policy" which he said in a very rude manner when I was suggesting options for him to see his id. He should be either fired for being a complete jerk, or not training his employees right who have never once even asked my boss to see his id when picking up a few copies of paper we ordered. This guy needs at least an attitude adjustment or termination. Not acceptable, I suggest other companies until he is replaced. And he knows he was in the wrong, because I went back inside to get his name, then he asked if it was something we could talk about and looked concerned like he would receive punishment for being a jerk. Waste of your time, go somewhere else!!! Period. Glad I didnt spend the money I was going to on their overpriced childrens books I was going to purchase. They will not be receiving my business and I WILL tell as many people about my bad experience as possible. Please fix the mistake of hiring a complete jerk Fedex and get someone who actually cares about customers.

A Private User

I often have to use this FedEx printing center due to work necessity... if I had a choice I WOULD NEVER go there again. Every time I have gone to a FedEx/Kinkos I have always been able to walk up to the counter tell them what I need printed, and have it done within seconds with impeccable service and the utmost of efficiency. However, every time at this location when I walk up, thumb drive in hand, I am told I can go use the computers and do it myself, which costs an inordinate amount of money due to archaic computers taking 4 minutes (which you pay $.59/minute for!) just to load and then a dial-up reminiscent internet speed... fun times! Every time I have said, "no, thats ok I would like you to do it since you are able to also and Im already here..." or something to that effect. I am always greeted with a blank stare and a "you want ME to do it? the computers are right there..." You have to insist on them doing their jobs to even get an iota of service, and when you do you usually have to repeat your instructions several times. "the file name is smith and I need 10 color copies on regular white paper please." "what kind of paper would you like?" "regular white" "you dont want heavy weight?" "no. regular. white. thank you." "ok, what was the file called?" "smith." "swift? theres no swift here" "no, not swift. smith." "oh! ok. there it is..... how many copies?" "10." "k. WHITE paper?" "yes" "black and white or color?".... etc.

Pablo Fierro

I would like to strongly suggest that anyone wishing to receive their products in the proper condition or hoping to deal with even semi-competent customer service avoid FedEx like the plague. First I accidentally created the wrong shipping label, but then immediately corrected it at this location, so alright no problem I thought.Then I shipped a TV from Portland, OR to Alexandria, VA, packaging it very securely. Upon receiving the TV, it was clearly mishandled, as there was a large puncture on the bottom of the TV making it useless. I filed a claim, and the person lied to me about a date and time when a delivery truck would pick up the broken TV. I eventually managed to have my TV picked up only to have the claim flatly rejected after they noted that the original packaging wasnt included in the box (at no point when I was talking to various representatives on the phone was this requirement made clear). Adding insult to injury, the delivery people dropped the broken TV back off at the wrong address, not the corrected one. Now Im out $400 and a TV, and Fedex can eff themselves.

Kris Clouse

I went to FedEx today to print some readings for a class at my college. Not only was the computer so slow I began to wonder if they use dial-up, but then unbeknownst to me the printer jammed, which slowed up my printing. Stupidly, I tried to print the same document twice, as the computer gave no indication that it was in fact going to print. When an employee fixed the jam, I inquired about whether I might be able to determine if I would be printing the same document twice and cancel the second print job. The employee then smiled and WALKED AWAY. Now I am $60 poorer due in part to the outrageous print rates and the complete and utter lack of help provided by FedExs staff. I will not be returning here.

DontWorry AboutIt

I have used this shop on the past. Basically 4 years of college for class projects without issue. I was recently in there in the pm, had my own paper (never an issue). The guy working nights told me my paper would not work because it was not "lazer" stock. Pretty impressive trick considering he never touched/inspected the paper I had brought. He did not offer any alternatives, was rather cold and gave me the "kick rocks or buy our paper" look. Pretty Unprofessional imo. Was a huge inconvenience and I felt he was more interested in his next bake than interested in helping me. Disappointed I wont go back unless is during the day when the staff is much more cordial and accommodating.