Florence RV & Automotive Specialist

Category:	RV Dealer
Address:	4390 US-101, Florence, OR 97439, USA
Phone:	+1 541-997-8287
Site:	florencerv.com
Rating:	4
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed

Location

Photos 12

Reviews 11

sanheimmoongoddess

Extremely rude and unreliable owner. As well as overpriced. I was willing to pay the $98 an hour fee for them to come out to the local rv park to fix the drain of the rv. I had a busy day to plan around, and we agreed on a time. It was a time where I could not go anywhere, so it took 2 hours out of my day to stay near the rv. That was fine, as I agreed to it. But they did not show up! No phone call to tell me they were late. Just a total NO SHOW. I called them to see what was going on. The owner was very rude to me and said he will get there when he gets there. I asked for the maintenance mans cell number so I could get an update. He said he doesnt allow them to have phones while working. Ok, so I cant call to find out from the actual person who was supposed to be there and didnt show up? The owner would not find out either for me. He was all in all, a rude, arrogant, unhelpful and spoiled person. I told him this was unprofessional of them, and he boasted how in over 25 years, he is certainly doing well and not unprofessional. He called me "Mam" with a condescending tone over and over and finally without any help at all from him, oh and his also telling me If I am not willing to wait around for them to get there when there get there... I should call someone else. I hung up on him. What a creep! Yes I did take my business elsewhere. He showed up within 30 minutes, and fixed my problem with a snake which took 5 minutes. And the price was nothing even close to the rip off price this place was going to charge me. Definitely avoid. Unless you have all day to wait around... and maybe they will not even show up then. And if you are a woman, definitely know this owner is a misogynist and will treat you like an idiot. What a waste of time that day was for me. Glad I can at least write a review about it. Thank you Yelp for the chance to.

Ken Martin

While vacationing in the Florence area I had a problem with my motorhomes propane system. There was no propane flow despite both switches for the electric shutoff valves being "on". Since we were dry camping and needed to rely on propane for refrigerator operation it was imperative to get this fixed as soon as possible. I stopped into Florence RV & Automotive Specialists around 1pm on a Monday. Jim the technician was the only one there. Apparently the other tech was on a mobile service call and the other Jim (the owner) was not there. Since Jim the tech was involved in another repair he said to call back in two hours. When I called back Jim the owner answered and said to come in since they were waiting on parts for the other job and they could work me in. Jim the tech quickly diagnosed the problem to excessive oil in the propane regulator. Fortunately the system has an oil trap so he drained that. By this time the two places in town to get a new regulator were closed. Jim got the propane flowing so we were able to go back to camp for the night. The next morning we called to get on the schedule but Jim the owner didnt know anything about it. I explained how Jim the tech said to come back that morning to have the regulator replaced. He checked with the tech and soon called me to come in. Jim the tech quickly replaced the regulator and all was in good working order. The oil in the trap and the oil in the regulator amounted to about a 1/2 cup! It is apparent that Jim the tech is a very experienced and competent RV technician. He quickly checked all possible causes and quickly diagnosed the issue. He was also very friendly and answered all my questions during the repair process. I highly recommend Florence RV & Automotive Specialties if you have any repair or service issues.

Rick Brown

Stopped in for a refrigerator issue in my motor home and paid $50 for a wrong diagnosis. The next day after making a 2pm appointment and calling them at 3pm they sent a driver to our site and for $100 figured out the problem, but the mechanic didnt have the part with him. The next day I broke camp and drove back to their shop for a 9am appointment that they didnt show having been made, I paid another $50 in labor for a ten minute install of a circuit board and I had to push them into plugging my RV into 120v power to test it. Having the part in the shop, the first time I pulled in, they should have found the issue by verifying that it worked on both gas and electricity and fixed in on the spot with a half hour of labor, give or take. Both mechanics were nice enough and seemed to know what they were doing, but the owner made me feel like he could care less about my issue.

Catherine Ireland

The most helpful and honest person we have ever dealt with in the RV industry. We were stranded and yet he had us back on the road in one day and he was busy with fixing his own tow truck and another motorhome. When we went to pick up our 5th wheel he had both his own tow truck back on the road plus the motorhome was finished and he had ours done as well. Must have worked through the night. We are from Canada but we are thinking we will stop and have him do our maintenance regularly each year on our way to Arizona. We totally trust him and he explained everything in detail to us as to what he had done for repairs and why.

Claire Kelley

We where stuck out in the middle of know where, called AAA and Trevor was our tow truck driver. He was very polite and helped us in a very troublesome situation. Very grateful to him for his great service, now they will be fixing it. All this during the eclipse fenzy, very busy every where but they have been wonderful!! Thank you to the team at Florence Automotive and RV Repair!! The Kelley Family.

Trisha Elsasser

5/18/17 We got a hold of Florence RV for assistance with a water heater issue. They were the only one out of 3 service centers willing to help us out with a quick fix. 5-Stars to these guys! Great service and able to help in a pinch. Saved a girl from a cold shower!

Roger Akerson

Our RV lost power and was running terrible. In 3 hour Florence RV & Automotive Specialists found sand repaired the problem! Cant thank them enough!

Brandis Moody

The mechanics are very nice and helpful and really try to give you a good deal. The owner was incredibly off putting though

marhu clay

Really helped me out in my time of need, this weekend, thank you guys!!!

Bobby Jensen

Did a transmission switch out and it was a great price.

Sherry Stevens

The mechanics fees were reasonable