Category: | Used Car Dealer |
Address: | 13555 SW Tualatin Valley Hwy, Beaverton, OR 97005, USA |
Phone: | +1 503-641-8600 |
Site: | sunsetimports.com |
Rating: | 3.8 |
Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 12–5PM |
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Danny Burrow
I was car shopping for an entire month, and had so many bad experiences with shady, pushy, dishonest, generally gross salespeople. From the moment I turned up in the fancy Audi showroom looking for a particular car (probably the cheapest one in their used lot at the time) I was treated with the utmost respect and fairness from everyone I encountered. Im read as a young woman, so its rare for car people to treat me as though I know what Im doing. But here, not a whiff of condescension or weaseling at any point in the process. I worked with Shane Randall, who was totally straightforward with me and admitted when he didnt know something about the car (and then found out.) I felt like he really had my back the whole time. The sales manager George Chung was incredibly professional and fair. The finance person was the most quick and organized Ive ever seen. I got a great car for a price Im happy with. I could not have had a better experience. My slightest nitpick is with the detail shop -- the car smells super strongly of some sort of citrusy solvent-type cleaner thats fading very slowly, (since I only looked at one car I couldnt say if thats a habit of the shop or if this car was in particularly bad shape when they started) and the plastic in the rear storage compartment (hatchback) leaves some kind of sticky residue on my hands, probably also a cleaning product.
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Donnie Quitugua
Back in April of this year I was looking for that perfect car! It didnt have to necessarily be brand new...just something that fit me, my lifestyle and my budget:) I did my internet homework and searched and searched until I came across my dream car. A 2008 BMW Z4;) What can I say...it totally drips with class. Since that time, I have received compliment after compliment on how well this car fits me and my personality. If there was ever a car that branded me as a 51 year old man, without making him look like he was going through a mid-life crisis...this was the car! My experience with Mitch Stedman at Sunset Used Cars was the simplest, yet most professional experience I have ever encountered while buying a car. He made me feel good about my decision, gave me the auto facts without hesitation and was able to go to bat for me when it came to financing it. I will definitely be back to purchase another car from Mitch and Sunset and I will, without a doubt refer others to this destination:) Thank you for helping make a positive stamp in my life! Sincerely, Donnie Quitugua Bremerton, Washington 98311
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Kenneth, F. Thompson
DONT TRUST THIS DEALER!!! I bought a pre-owned car from Sunset used 1 1/2 years ago. While looking at the car, my salesman assured me that the tires on the car were run-flat as there was no jack and or tools or even a spare tire in the car to change a flat. As I was driving home to Central Oregon the very next day, I heard some noise from the rear-end of the car and pulled in at the Les Schwab in Sisters. They inspected the car and told me that not only were the tires NOT run flat (as my salesman promised) but the tires were separating at the tread and needed replaced. I paid for the tires, thinking the dealer would reimburse me since I was lied to AND the tires were not fit to drive on, went home and called my salesman. The conversation went like this "our service department didnt recommend tires so we didnt put any on". He didnt even address the fact that I had no spare, no tools and no run flat tires! So I even called the sales manager and he just put me off too, if this is how this business takes care of their customers I want to get the word out. Thanks for reading!
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Sarah Carter
Our experience there left much to be desired when it came to customer service. The salesman was nice but didnt deliver the customer service experience we would expect, bare minimum effort was made to build rapport. Although we didnt make a deal, it would have been nice to not have felt bad or not important as a potential customer as we were leaving. The sales person didnt even see us out, simply stayed at his computer to say bye. When we first wanted to see the vehicle he said "go ahead and go out there, its unlocked". We later went to car max in Beaverton and had a top notch customer service experience and purchased a car from there.
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Cate Mayer
I had inquired about a used Mini Clubman and spoke with Mitchell Stedman. He was great on the phone with information on the car, inviting us in for a test drive. We were able to come in last weekend and the whole experience was very positive. We purchased the car and were very pleased with the deal. I will certainly call on Mitch the next time we are car shopping and would recommend Sunset Pre-Owned if you are in the market for a vehicle.
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Ranjan Lamichhane
I walked in here to sell my used car, there was literally no-one in the lobby to greet me... One dude saw me in the lobby, he was talking with other customers; I waited in the lobby for about five minutes but no-one greeted me or asked me what I was there for. This was ridiculous, I dont even know how this business is still running.