Hillyers Mid-City Ford

Category:	Ford Dealer
Address:	3000 Hillyer Ln, Woodburn, OR 97071, USA
Phone:	+1 800-307-4447
Site:	hillyersford.com
Rating:	3.8
Working:	8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 9AM–6PM 10AM–5PM

Location

Photos 82

Reviews 6

Tom Staskiewicz

The sales manager screamed "Dont ever come back, unless I call you! You are not welcome at this dealership, you wasted my time". I couldnt believe it and neither could the young sales staff witnessing his outburst when they heard those words uttered by Bill Gallagher, the sales manager for Hillyer Ford in Woodburn, Oregon. Ive rated Hillyer a "1" because I cannot go any lower. Sadly businesses can pay people for higher ratings and its the only explanation for the 3.9 they have currently. All I can say is read the reviews with actual content. My 19 year-old son attempted to purchase a used car at Hillyer. He picked one out, was assured it was a great car, paid CASH for it, and within 100 miles it threw a check engine light. Hillyers highly skilled mechanics couldnt identify the problem so they sent the car to the Acura dealership in Beaverton where it was diagnosed as a transmission problem. Bill Gallagher offered to have the dealership pay half of the repair until the owner said "Why are we even selling this car, it doesnt meet our standard for being on the lot. I dont want to sell it, give them their money back." The decision to put the car on the lot was made by Bill Gallagher. At first blush this seemed very customer oriented until my son picked out another used car which again we were assured was checked out completely by the service department and within 20 miles it threw a check engine light. This time it was for the gas pedal. Bill blamed the problem on my son because when my son was setting the second preset for the radio the battery died, this is after only 5 minutes of being in accessory mode. Personally, I have a hard time understanding how you jump from a dead battery triggering a check engine light for the gas pedal. Understandably my son lost confidence with the idea of buying locally from a purportedly reputable dealer. Dont go to Hillyers unless you are looking for customer abuse! Sadly this isnt the end of the story. The second used vehicle cost more than the cash my son had, so he applied for financing (before the check engine light issue). Mike, one of the Hillyer sales guys, submitted the paperwork incorrectly, was given a verbal approval and ten days later my son received a decline on financing because of the incorrect information. I even told Mike it was a mistake and he assured me he was submitting the information properly. My son put cash down of almost $4000.00 and it took over 6 weeks to get our refund and then only because of my diligence in pursuing the current status of the title request with the DMV. 6 weeks while they had possession of both cars and my sons money. Its sad the lowest rating Google offers is a "1" because at Hillyers a "1" is overrated. You may see a 3.9 on Google, but sadly these numbers can be easily influenced by a bunch of "paid" raters! This isnt the end. This information has been provided to the Oregon Attorney General, Ford Customer Service, the Better Business Bureau and the owner of the dealership. All I can say is go to Hillyers at your own risk and read the other reviews on Google, Facebook and Yelp.

A Private User

This Is A Great Dealership. We bought an F150 this weekend and had nothing but a great experience as far as car buying goes...And we hate buying cars! We worked with Lejeune and John, and it turned out that John was an expert in the Ford truck line. He was informative and easy to work with him. He advocated for the price we offered and it was hassle free. The experience was as easy as possible and we walked away with a great truck and an excellent deal. There are a few negative reviews about service, which I cannot answer to. In my humble opinion, negative reviews come from folks who are not happy that they did not get their way and are faced with HUGE bills that are a fact of life. Cars and trucks are expensive to repair. I have been faced with that, so I KNOW. But to blame the dealership who is just trying to give good service and stay in busiess, well, thats not fair. I drive a BMW and have gotten socialized to big repair bills for complicated vehicles. It is the cost of driving. I live in the Portland metro area, so it will be somewhat difficult to get our service done here, but I am going to regardless. I found these folks honest, caring and friendly. If my bill is expensive, that is not their fault. Its just the way that it is everywhere with complex vehicles and systems. Ignore the haters. This is a great dealership that we were very happy with. And we are VERY picky picky picky and dont like to spend money we dont have to. Cars are expensive to fix...I will trust this dealership.

darcy adams

My car was having problems on the freeway and so I pulled off the freeway and spotted the Hillyars Ford Dealership, the car barely made it to their parking lot when the car stopped running. I was on my way to my brother-in-laws wedding with 3 kids in the car. They gave the kids water, popcorn, and when they found out my dodge car (soon to be traded in for a ford) was under warranty and needed to be fixed at the dodge dealership, they still let me keep their courtesy car to get to the wedding. Not just any courtesy car--- a new ford convertible neon green mustang. My kids eyes were so big and excited when we got in the mustang. My 4 year old cant stop talking about riding in a race car.. Talk about customer service! I recommend them to anyone because they have the BEST service dept.

Charles Neault

I took my truck to Hillyers Mid City rFord to fix my A/C after spending lots of money at a Ford dealership in Newport, OR. After working on my A/C twice, and charging me each time, my A/C still didnt work. They found the problem immediately. Turned out to be some loose wires on the clip connection and a bad sensor. Not only did they fix the problem, but they got the other Ford dealership to pay for it. I also had a problem with a noise coming from my fan belt, which they also diagnosed and fixed. Alex, my service advisor, was superb. He is an excellent employee, and Im sure the dealership knows he is an asset to them. I would recommend you take your vehicle to them for all your service needs. Chuck Neault

Courtney Jacobs

Amazing service!! I took my new car in and worked with the outstanding team at Hillyers Mid-City Ford to purchase new wheels and tires. Not only did they get me the best deal around, they also took extra special care of my car and made sure it came out looking just the way I wanted. Both the tires and wheels arrived when they said they would and they were mounted and balanced in no time. It was the most fluid process I have ever experienced at a dealership. I am SO HAPPY with the results and I would highly recommend them for anything. They have the best customer service in town and I look forward to working with them all again in the near future. Thank you for everything Hillyers!!

A Private User

I recently bought a new truck. I noticed the high-pressure oil pump was leaking, I checked my records, and the previous owner had that pump replaced only 4 months ago. (12 month or 12,000 mile warranty). I live in Eugene, 2 hours away. I called them and they said to bring it up, which I did. I got a ride home and the next day I called in to check on it. They told me that they "wouldnt work on my truck and I should come get it right now and they never want to see it again." Apparently they had a grudge with the PREVIOUS OWNER!!! I drove 4 hours just to be told to "Get the hell off their lot."??? DONT EVER GO HERE!!!