Category: | Furniture Store |
Address: | 3700 W I 40 Service Rd, Oklahoma City, OK 73108, USA |
Phone: | +1 405-942-9222 |
Site: | galleriafurn.com |
Rating: | 3.5 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 9AM–9PM 11AM–7PM |
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Kris Pointer
I almost feel like I do not need to write this review, as it is like so many others that have already been written... but here I go. I bought a sofa on June 7, 2012, was told that it was on sale, and was not in stock. Allow 4-6 weeks for delivery they say. I waited until the end of July, they said it was on back order, give it a few more weeks. I waited. The 1st of October I went in to the store, b/c my phone calls were NEVER returned. The sales person told me he could make it right by taking me upstairs to find something that was comparable in price, and he would make it right. My boyfriend and I searched for a while trying to find something in the As Is section, no luck. The sofa I bought was red, very red, and not easy to match. So, I told the sales man if it was not in by Nov. 1, I was just going to get my money back and find something else as I needed this by Thanksgiving. So, I called on Nov 3, they told me that my sofa was still on back order. Let me do the math for you... 5 months.... I waited 5 months. We went back to the store, found someone to talk to who told me, yes that sofa is in, we have 11 of them in the warehouse. Hmmm... I had just called 1 hour ago and they told me they did not have it. So, I ask to speak to a manager about this 5 month headache. I spoke to Jeff Newman. He was so rude to me, he made me feel bad for buying a cheap sofa, his words not mine. I asked if he could take like 10% off, or something for having to wait 5 months. He told me no... I bought the sofa while it was on sale and he was not making any money off of it as it is. Wow.... So, I asked if he could do something about delivery fee... as I waited 5 months and no longer had access to the truck I was going to use 4 months ago. Nope. Nothing. I asked him, the Store Manager if Norman was in the delivery area. He assured me it was, and I paid the $65 delivery fee. They told me it would be at my house the next day. So.... the next day comes and a person from this place calls to ask me how I would like to take care of the delivery fee, that they will be there between 3-5p. I told them I had already taken care of that in the store yesterday. He went on to tell me Norman is out of their delivery range and that there would be an additional charge I could take care of in cash upon delivery. UMMMM... NO... I then called to speak to Mr. Newman, and told him I just wanted the money credited back to my card, for purchase and delivery, and he told me that the furniture was purchased in June and they have a 48 hour return policy. Wow... LSS... I will not ever EVER do business with this place again. Oh, and here is the kicker of it all.... That following Monday, someone called me to let me know that the sofa I ordered was in. No joke. Please save yourself.... go somewhere else. These owners, managers and employees need a lesson in integrity....
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Ki Ci
My husband and I purchased new furniture on March 12, 2017. It was heavily damaged by the delivery men when they were bringing it in. I called the store and spoke with the customer service manager Frank and advise him what happened. He said no problem we will get you furniture replaced right away. So two weeks later I call back and Frank says oh that furniture is on back order it will be in in the next couple of days. April comes still now word back from galleria regarding our furniture. I call back in the middle of April. Frank states just come pick out some new furniture which we politely declined we picked the furniture we truly wanted. So on Saturday two in half months later my husband and I walk into Galleria furniture here in Oklahoma City, Ok we ask to speak with Frank. I tell him we are there to pick out our new furniture. He says good news your furniture is finally end. I then asked him what happened to communication? Why do we have to reach out every time we need to know something? So on Sunday May 21, 2017 our new furniture was finally delivered everything with smoothly this time I was very pleased. Then the delivery man called galleria and advised them we were missing a kidney pillow he claimed it did not come with one but when we purchased in we told all the pillows on that particular sofa were included. Then David Waters told me that we were not to keep the new cushion that came with our furniture. That Galleria is only replacing the outside of the sofa which was damaged. He then stated that we need to but old cushion on from our previous furniture because we sat on it for 2 months. I politely declined Mr. Waters request. I advised him it took his company over to months to replace the furniture and we were not keeping the old cushion. He then began to be very disrespectful stating that I was being a terrible customer and "I should do what is right"! I was like are you serious we spent over $2000.00 with you guys and this is how your going to treat us? I will never ever buy furniture from this company again they have no integrity or customer service skills. At least at Mathis Brothers I know how I am going to be treated.
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Kim Cooper
My son purchased me a gift card from Gallery for Christmas. I finally decided to use the gift card March 27th, 2017. Cashier ran the gift card 4 times the 5th time showed a balance of zero off of a 1,500.00 gift card. It took a day and half to correct the problem on their end. Which they did. It left me feeling uncomfortable knowing that a 1,500.00 gift card wouldnt clear on the day of purchase. My delivery date was March 29th, 2017. Their guys did an outstanding job delivering the furniture. My carpet was just shampooed and cleaned and I recommended they should wear something to cover their shoes. Tracking dirt, and mud on a rainy day on clean carpet isnt good. I paid to have my carpet clean the day before delivering the furniture. Received the furniture which is a sectional and it does not fit.. Ive owned many sectionals and this particular sectionals from Galleria does not fit. I contacted the customer service immediately to find out about the return policy. I learned that there is 20% restocking charge even if its an even exchange..and another fee for delivery. After talking to the manager at Galleria I contacted Mathis Brothers immediately. Their policy, you have 7 to 10 days to return with an even exchange "NO" charge for a restocking fee as long as its an even exchange. It was my fault I did not read the return policy regarding Galleria policy. Just my personal opinion stick with a furniture company that will work with you and will explain these things up front.. I was so upset leaving the furniture store on Monday the 27th after my gift card wouldnt go through their credit machine the last thing on my mind was to read their return policy. This was never mentioned up front. My sales Lady did an outstanding job on her part she was awesome to work with ( Cynthia ) very awesome.. its not her fault its the head man that makes the calls. I ask for a refund at first and couldnt refund from a gift card which is fine... The furniture is already high at Galleria and then to charge other fees if what you purchase doesnt work. Is ridiculous. So please check other places or you will be disappointed of the outcome at Galleria.