Sears

Reviews 9

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Shannon Reed

I ordered a grill online. I received an email/text letting me know it was ready. I called an asked to have it assembled. They told me it would take up to 72 hours. That was on a Tuesday, I went in on Sunday to pick it up and it was not assembled. There was some sort of miss communication and they asked me to give them a couple hours and they would have it put together. This was at noon, I came back at 4|:30 to find out they broke a part and didnt bother to call and tell me. The boys in the back were sincerely sorry and said theyd get a manager and maybe see if it could be delivered since we were put out so many times. The manager on duty. (Sunday October 18th) informed me he didnt have time to deal with my issue because he was the only one there and that if I hadnt purchased it online I wouldnt of had these problems. I told him I could understand that but that I called on Tuesday and they assured me it would be ready by Friday and its now Sunday and it isnt ready. I said its all about communication and he had another young man call the young boy who was trying to put the grill together and told him he needed to answer to me because he didnt have time and it wasnt his problem. The manager then walked off. He was a complete a$$ to me and his employees and he has no business being a manager let alone speaking with customers. We shop at Sears a lot for all our outdoor grills, tools and appliances. I can say they just lost a loyal customer because of one rude manager and the way he treated his staff.

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Lynnette Vance

I went to Sears tonight to exchange a pair of girls PJs. When I got to the counter, the girl asked if I wanted to return or exchange. I asked if it mattered because I might do some more shopping. She said it did not matter. She credited my card $12.99. I walked over & found the next size PJs & decided to call it a night instead of shopping. I walked back to the same girl & she rang them up & said $16.24. I said I just returned those, Im just getting a bigger size. She said I would have had to do that at the same time. I told her I asked her that & she said that it didnt matter. She said it was her mistake but was completely unwilling to adjust it to the original sale price. I told her I wasnt paying $4 more for something that I just returned a minute earlier. She didnt offer to call a Manager & do a price correction or anything. So I left there & stopped at JCP & bought them there. I mean, common sense should tell you as a clerk that wasnt right & you should take the initiative to correct it.

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A Private User

5 hours to replace a single flat tire when there were only four other customers there that entire afternoon. Mechanics that came into the customer wait room to eat and drink. Very rude up-selling and attempts to hide lower-priced products. Writing up my car as an incorrect model *twice* even after the rep came out to personally examine it. "Accidentally" having the mechanics perform extra, unwanted, expensive repairs after "making sure" many times that I really only wanted one tire to be replaced. Oh, not to mention being ignored by the reps and being *lied to point-blank* about what was being done to my car at what point in time. The only up-side was one representative (not even my representative) named "Steve" who I saw actually trying to expedite the whole process, didnt try to rudely up-sell me when checking on why I had been waiting so long, and who went out of his way to offer me advice about how to make a claim regarding my other tires which had worn through 20,000 miles early.

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Mike Bunyard

Speaking as a former employee of this location... It was my experience that the employees do care about taking care of the guests. Often times its the managers of the store assisting customers with delivery issues, online order issues, layaway payment issues, assisting with 10 year old appliances where the customer insists that Sears will replace their out of warranty product. Times have changed for Sears but a lot of the customers have their expectations of how the company was 20 years ago... Sears has a call center in place to answer your calls as they know their is not enough employees to answer a majority of the calls. Sears was good to me in my time of working for them. Would be nice to see some of you post your more positive experiences and less time complaining about phones not being answered as I know and you know theres a call center agent willing to assist you anytime you call in.

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Ashley Martinez

I just had my carpets cleaned by Sears, they did AWESOME. all the stains are up, the guys introduced themselves professionally at the door and were professional throughout the whole process of the walk through. Patient with me with questions I had and asked appropriate questions to help them get all the stains up, they didnt rush any of my walk throughs before and after, they genuinely wanted to make sure I was happy with their work and I appreciated that tonz. They took their time and got it done still in a timely manner. Thank you guys! I will definitely be a repeat customer!! And possibly requesting the same gentlemen to do the work considering how polite and professional they were!

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Rod Woodruff

Dont by an extended warranty from your qSears. I bought a 5 year extended warranty on a riding lawnmower in 2013. Today I needed it. When I called in Sears said that the warranty includes walking me trouble shooting the mower. After sending me to two wrong places on the mower and to the tool shed two different times to locate the right tools, I told them to send out a technician. The only way they would schedule a service guy out to my mower was to first trouble shoot the problem. I wish I could post a photo of my banged up hands. I recommend not buying the extended warranty. Definitely not worth it.

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Lavonda Prather

Purchased a Hotpoint washer/dryer set for $900.37 on March 6, 2013 with delivery and setup to be on Friday 15. Still waiting and could not speak to a person phone recording stated a new delivery date for the 21st. Had to pay a extra $70.00 bucks for delivery/set up. I only live 30 minutes away.Even tried there chat on line with customer service got put on hold and no solution. No wonder sears is going out of business if this is typical of so called customer service. Very bad not fair or poor.

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Stan Dow

Excellent service and help. The store manager Cole helped me out with a new washer dryer purchase. He gave me the best deal possible and saw it through from start to finish. The Kenmore washer dryer are great. Excellent store and help. I do not buy large appliances over the internet because service after the sale is very important. Sears has it. Great buying experience heres hoping this Sears store is here years from now.

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Autumn McMahon

The worst customer service I have ever encountered. They have ordered the SAME WRONG part and delivered it to my door (mind you, each wrong order requires that I wait an additional 7-10 days to use my refrigerator) four times. I have literally spent hours dealing with them. The level of incompetence is astounding. If I could post negative stars, I would.

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