Sears

Reviews 5

ME

Melissa Smallwood

Worst Experience EVER! This store has done everything to cause a terrible experience from ground zero. I visited the store on Feb 11, 2016 in search a new mattress set. The service to start was terrible. The sales person was talking on his phone to his significant other, while making us wait for his assistance. In the mean time, we picked out a mattress *Stearns and Foster Maple Grove Estate Plush pillowtop*. The sales person walked away, we decided to leave the store, he caught us upon leaving, and said what can we do to get you to buy this mattress set? I said well, I would like a mattress protector and a bed rail. The sales person claimed he could do this, and talked to his manager, 30 minutes later, he was telling me about the Sears points system and that we would be receiving over $45 in points to use towards pillows and sheets for our mattress. In addition to that we would receive a $200 giftcard to use towards additional items. WELL, the salesperson rang out the bed rail, and the mattress protector on this $200 gc and then we received only $6.00 in reward points to be used in the "HOME" department. Okay, so we didnt know all of this right off the bat, we found out later about the points. So we were supposed to be getting a KING PLUSH MATTRESS, BED RAIL, 2 BOX springs by Tuesday the following week. Then the sales man further decides to tell us that the delivery could not be until the Following Friday. Although we were reluctant, he had already rung our entire order, so we said "ok". We were given a Spanish booklet for warranty information, as they were "out" of English versions... btw I do not speak Spanish fluently. So, there was that too. The Sunday after we left the store we received a phone call at 7:30 pm stating that the delivery would come the following Friday, but that there was a concern from the Delivery department, they were only showing ONE boxspring and King sized beds require two. They further told us that we would have to purchase the second one. WE WERE TOLD WE ALREADY HAD! So of course the in house SEARS was closed at this time and had to wait to the following day to get this addressed. The following day I called Sears over 15 times to try and address this issue, the store NEVER picked up, the only way I could get any response was through the delivery team. The delivery team contacted the store and after being told I was going to talk with a store manager, a SALES person picked up. Once again I was bounced around a system of we can offer you a box spring from the store, and an additional 10% off the bed price, I would just have to come and get the boxspring. WELL=I dont have a truck, and I dont want USED merch. After I spent over $2000 on a mattress set! The store associate finally said he would cancel my order and give me a full refund. Well did he tell me the amount? NO, I received an email with an amount $200 less the amount I paid. I called the store another 5 times, only to be told a manager would call me back. Then I received a call from the original sales person that sold me the incorrect bed without the box springs! NO MANAGER CONTACT whatsoever! And the original sales guy was trying to talk me back into buying the bed, with a used BOXspring! I now have to go into the store when he is there, to get the remaining $200 that I was not refunded. And I can only assume that they will attempt to sell me ALL OVER. In the meantime I started receiving notices about the BED FRAME being delivered to my house friday. I called delivery again and they proceeded to try and sell me in home services. I AM SOOOO FED up; SEARS is awful, give me back my money, and I will never shop here EVER AGAIN!

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A

A Private User

I love craftsman tools but recently tried to purchase a standing freezer and had to cancel my order. Delivery was scheduled from 6 to 8 pm and by 8 we still had no freezer. I spent an hour on the phone calling every number I could find and kept getting sent to some call center that couldnt give me any real info about what was going on. finally I got a call from a driver that said they would not be there until 10:30 pm. Which was unacceptable. Asked them 5 times to call me on my cell to reschedule a delivery and they would not do it. 2 days later I finally get a call saying they are trying to make the delivery but noone is home. Duh I didnt even know they were coming. then they wanted to deliver it the following Monday but couldnt give me any time frame till 6pm Sunday night. At this point I cancelled the order I was sick of bad communication and the fact that I couldnt talk to anyone at the store that could help me. Went to Lowes and bought one instead it was delivered on time the next day. Very disappointed with Sears not sure who handles their deliveries but they need a better way of doing it.

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BR

Bryan Macfarlane

Beware of this Sears Auto Center. My car was working fine, and I brought it in for a routine oil change. Afterward, they said everything went fine, but when I got it back to my car, it had no brakes and was leaking large amounts of brake fluid. First they said it was like this when they drove it into the shop from the parking lot. Then they said it probably happened on the lift, but that it wasnt their fault. Either way, I took in a car with brakes working great, and got back a car with none. Manager Don and employees Rich and Ashley were unhelpful and unprofessional. Ive taken cars in the past to many oil change and auto repair shops, and never had such an unpleasant experience. There are many places to get an oil change or repair in the Cincinnati area: think twice before coming here.

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T

T White

TRI-COUNTY SEARS HAS THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. IM NOT SURE HOW MIKE BECAME A MANAGER DUE TO HIS POOR CUSTOMER SERVICE AND KNOWLEDGE OF NOTHING. TRIED CONTACTING THE CUSTOMER CARE DEPARTMENT AND ITS JUST AS BAD THEY TELL YOU SOMEONE WILL CONTACT YOU AND THEY NEVER DO. I PURCHASED A CRAFTMAN LAWN MOWER USED IT 3 TIMES AND IT STOPPED WORKING. MANAGER MIKE SAID ONLY THING HE COULD DO IS SEND IT OUT AND IT WILL BE BACK IN ABOUT 4 WEEKS WHICH IS UNACCEPTABLE. DUE TO THE SERVICE I RECEIVED MANAGER MIKE WAS VERY HELPFUL IN MAKING MY Decision NOT TO PURCHASE THE OTHER 2 LAWN MOWERS I NEEDED FOR MY BUSINESS.

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DA

Dave Musolino

Buyer beware. Bought $1000 riding lawnmower online as a gift. Went to pick it up and they only had a floor model available. I was told I could return it for a store credit within 30 days. When I went to return it the store manager told me that because it was an open box lawnmower item I could NOT return it I could only exchange it. Note they did NOT offer me the option to buy one new that was not open. I feel miss led by unethical business practices. This has never happened to me before and I will never will shop at Sears again. If anyone needs a riding lawnmower its now listed on craigslist and eBay.

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