Best Buy

Reviews 5

CH

Christine Kesnick

I am very disappointed with the customer service I received (or I should say did not receive) with the delivery and installation of a dishwasher I purchased recently. I purchased an in store open box dishwasher on 3/25 and it was scheduled to be delivered on Friday 3/31 with a couple other appliances I purchased at a different best buy store. I was very excited and happy with the service I received in store. Delivery Day came....the call came that they would arrive at my house in 30 minutes with my range and microwave but no mention of my dishwasher. I asked about this and the delivery guys said the dishwasher was not at the warehouse and that is all they had and I should call the store for more details. (I never received a call from Best Buy alerting me to the inability to deliver on the scheduled date/time) I called the store while waiting on hold for 45 minutes with no one answering. I then called the 800 number provided on the delivery information with another 30 -45 minute wait where the representative was nice but did not know what was going on. She politely said she would look into the issue and give me a call back shortly.....I never heard back from her. As the day continued and 4pm approached without a call back, I called the number again ...waited 30-45 minutes again...and was finally met with a very nice customer service rep who said she had the ability to connect with a manager and that they would give me a call back in 24-48 hours to address the issues I was experiencing and that in the meantime they could deliver my dishwasher the next Monday but install would have to be Tuesday....This is now 3 days I have to stay at home and be available for delivery and install. Not only I have never heard back from a manager regarding this issue or heard back from the two customer service reps who said they would call back but I had to stay at home to be ready for delivery 3 days in a row. And....no one from Best Buy or the delivery service even contacted me prior to my originally scheduled delivery/install date to let me know it was not going to happen or to reschedule....I think this is ridiculous especially since I had to pay for the installation and delivery! Best Buy needs to learn to communicate changes in the system and working with customers and ensure they have management call back when they say they will let alone the horrible wait times just to talk to a person who really has no way of resolving the situation.

---

JO

Josh Roberts

I had a horrible experience at Best Buy all around. I waited in the appliances section for nearly an hour just to have a employee "try" to get me help. I was there to purchase a new refrigerator as well as washer and dryer. When I finally got help, the salesman acted like he didnt want to help me and was very rude. I used to work for Best Buy and I am not sure why the atmosphere is so different. I understand short staffed, but we were still able to greet every customer with a smile on our faces. I never knew it was so hard to spend $2000. Anyways, I had a delivery scheduled for that Sunday. Sunday comes around, and I get a call saying my washer and dryer were being delivered. However, a computer glitch didnt send my refrigerator on the same shipment. So all the food I got right before they came was a good waste of money. I got in touch with corporate. They were very nice and apologetic. I then scheduled my appointment for Tuesday. Tuesday rolls around and still no fridge. I call corporate and this time they keep saying I need to call the store blah blah blah. Truly I could tell the girl just did not want to help me. She said it will be there tomorrow and you will receive a follow up call where corporate can compensate you. Well it is now a week from my delivery and I still havent received a call. I am not usually one to complain, especially at a company I worked for and give all my business too. But this experience was just ridiculous. I will be shopping at a HH Gregg from this point forward. I am not sure why Best Buy is going so downhill, but this specific one needs some new management to bring back professionalism.

---

KY

Kyle AD

I saw about 3 managers all walking around like they were extremely busy. The place was dead. I waited for about 10 minutes till one of then spotted me and made eye contact, and he just kept on walking by when I clearly had a face of, "yeah, I need help... Ive been waiting here for awhile now." I waited another 5 minutes for an employee to come help but never did. After giving up for some friendly customer service. I decided to leave. On the way out, I saw an employee almost falling asleep at the cash register. Consensus? Over paid managers who all do the same job. Not enough employees to help customers at the busiest time of the day or "should be" on a Saturday afternoon. Managers are too good to help customers, and they clearly do not care if people sleep on the job. What the hell happened to Best Buy? This is the closest one I live to, and probably will never have the urge to go into another one. I hope corporate reads this, as this store clearly needs help. Save your money and go somewhere else. This one just plain sucks.

---

CH

Chelsea No Last Name

I went in to do a simple exchange on a tablet I bought in Arizona four days prior that wasnt charging. The exchange department didnt process the exchange properly, so I was charged for both lines. I specifically asked that day to make sure I wasnt going to have two lines activated and was assured that I wouldnt. I also bought the tablet outright and activated it as Bring your Own Device, pointed out that I should not be charged an activation fee, but was still charged an activation fee, even though I was told I wouldnt be. Then, when I called to ask for the Verizon Wireless Account Managers contact info so I could straighten it out, I was told that the manager was busy as were all of the mobile sales reps. I asked the bubble head that answered the phone if she could get me the information, and she put me on hold without a word. When she came back, she told me that only supervisor could give out the Verizon Wireless Account Managers number.

---

BR

Brooks Fiesinger

I was hesitant to trust best buy with a remote start installation for my new car... However my old go to shop closed, and theyre prices looked pretty good. In addition my old system had a lifetime warranty, but the company went out of business... At least best buy will still be around! So I go visit the installation bay and talk to the tech. Brian knew his stuff, and was super nice and helpful, so i decided Id give them a shot. When I bought the installation package i was a little worried because it said there could be other parts up to $150, so I expected to get nickel and dimed. He ended up telling me no extra charges would be incurred. They installed a great remote start system that works wonderfully well, and Brian went over everything with me and was super helpful. He even literally left my car better than i left it with him. It was a wonderful experience, and I cannot recommend Brian and the Geek squad auto techs enough!

---

---