Sprint Store

Category:	Cell Phone Store
Address:	6465 Som Center Rd, Solon, OH 44139, USA
Phone:	+1 440-424-2550
Site:	mobilenow.dealer.sprint.com
Rating:	3.3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 1

Reviews 10

Steve K

The people at this Sprint store are the WORST for customer service I have ever encountered at any type of store. My phone was not delivered on the date promised. The first bill, which I was told would be under $150/ month, ended up being sent for over $1,200. When I went to the Sprint store, they told me to call the 800 number to figure it out. N either managers ever returned my call, and to my knowledge there is no direct supervisor that has any authority, or care, to help with larger problems. It took me over 6 months, and hours on the phone... to get my refund for switching from Verizon. And the Sprint phone service in general is terrible..... constantly drops calls, bad reception, etc. And its almost impossible to get ahold of a real person through their customer service number. I HIGHLY DISCOURAGE anyone from using Sprint, and ESPECIALLY the SOLON store. !!!!

Gigi43

I took my son to this store to purchase a phone last week. Jordan was the associate we worked with. He was very polite, patient and explained the different plans in great detail. My son and I were done in little less than an hour, with new IPhone in hand! Jordan was fantastic! Told him I will be back to get a new phone for myself ! Ive been on Sprints network for years and have rarely had any dropped calls or issues. I was with Verizon for years before Sprint and had frequent problems. That being said, all networks have issues..... None of them are perfect.

Todd Kruse

YES go there, Sprint Store by A1 Wireless located @ 6465 SOM Center Rd, Solon Ohio, is the cleanest and most professional Sprint store to date that i have been into. FYI, I have been a Nextel and now a Sprint customer for well over 18 years and love how they take care of me and my business. Dan Griffin is the store manager at the solon location, so go see Dan to get great customer service, yes it still does happen. Great NEWer store. Thanks Solon Sprint Store & Dan Griffin, we will be back. Thanks Todd M Kruse

Dane Williams

Turned in my IPhone 6 in October and still waiting for my bill credits over 2 months later. Was told I never turned in the phone but have the paper proof I did. Staff doesnt take customer service seriously and the District Manager is also involved and still no resolve. Was told numerous times I would be contacted but still waiting for a phone call to resolve. Been a sprint customer for 15 years and this will be my last. Steve is the manager and should not be in his position.

Brittany Lukosavich

in the solon store an employee was in there alone & had his girlfriend/friend in there & refused to help me on my insurance claim even though a co-worker of his helped me with the same problem a month earlier, then continued to tell me no one ever helped me with it. The customer service at the solon store needs reviewed.

Hunter Hanna

This Sprint store is very clean, and the associates are polite, friendly, and willing to help. They installed my new phone case, cleaning my phone, and packaging the old one up for me.

ayinde landrum

I went all over Cleveland Ohio and this store out of 3 bestbuys and 5 sprint stores was the only store to help me get my phone actuated. Thanks a bunch.

C V

Best Service In The world!!! I love it! Never have I ever had this great of service. Thank you Katie for all the help, you are awesome!

Spencer McCoy

Fantastic deals, great service, great pricing!

Darlene King

Great customer service, great plans.