Sprint Store

Reviews 17

AN

Anthony Bina

This has been the worst experience I have ever had working with a cell phone provider. They signed me up for their "iphone forever" plan. I wanted the black and grey iphone 6S. They were not in yet and gave me an iphone 6 in the mean time. They said they placed the order correctly, however when I received a confirmation email, it stated that it was for the white and gold phone. Their response: "uh, Im not sure why that happened." So they tell me what they have to do now is wait for the wrong phone to show up. Then they can order a return package. They could not order the return package until the wrong phone showed up. This is their procedure. This whole process has taken weeks. I recently stopped in the store, and they told me they successfully shipped the wrong phone back and now they were just waiting for the correct phone to be delivered, and they would contact me when it arrived. I called Sprint and they told me the phone was delivered. I contacted the store and they said they dont have the phone and they wont until I sign another contract. I am frustrated to say the least. I will try another outlet store, and see if they can straighten it out. Avoid the Twinsburg store at all costs!

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Rashad Mason

Ive been a sprint customer for 4 years and I decided order a phone here; not only was I never called when the phone arrived, they lost my phone ( it sounds like it was stolen by a former employee but the customer of course wont admit it) and now sprint is basically trying to extort a $329 cancellation fee for the phone lease to a phone that I never received!! I spent two hours at that store and their response was go to "corporate" store. After driving to the other side of town to beachwood, I was told that they cant even look a "third-party stores" records (which apparently this sprint store is). I spent another two hours talking with customer support just to be told to go back to the store and talk to them. Its been a week and Ive heard nothing for sprint Twinsburg. Stay away from this place. Its a f*@king scam.

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TO

Todd Kruse

Sprint Store by A1 Wireless located @ 6465 SOM Center Rd, Solon Ohio, is the cleanest and most professional Sprint store to date that i have been into. FYI, I have been a Nextel and now a Sprint customer for well over 18 years and love how they take care of me and my business. Dan Griffin is the store manager at the solon location, so go see Dan to get great customer service, yes it still does happen. Great NEWer store. Thanks Solon Sprint Store & Dan Griffin, we will be back. Thanks Todd M Kruse

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MO

Mo Marsinek

We walked in wanting to switch four lines from Verizon to Sprint and left with nothing but a bad feeling from a condescending sales person that just didnt have any answers for us. We had already made our decision to switch, but this guy lost our business with his attitude. We drove to Beachwood (corporate store) and were greeted at the door by a very professional person and left there with 4 new lines, 4 new phones and 4 new contracts.

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A Private User

I dont live in Twinsburg and was only passing through because I had some business in the area. I only needed a car charger, but they took the time to check my rate plans and whether or not I could upgrade my phone. I already had the best possible rate plan, but it meant a lot that they even checked for me. The managers name is Ryan I think, and he does a good job with that store. There was another girl working that was really nice as well.

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A Private User

Because of the snow I was unable to get out to get out of my house to get my phone fixed. After googling sprint stores in the area I was able to get in contact with this store. The manager Ryan took the time and walked me through each step I needed to take to fix my phone. He stayed on the phone until I fully understood everything and had my phone working properly. He was a huge help and I recommend this store

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Reid Young

Stay away. Didnt realize it wasnt a corporate store until I walked in and the smell of pot gave me a contact high. The "worker" had no clue and kept talking in circles. Kept trying to convince me to upgrade to a phone I had no interest in so he could make his commission. Guy walked in while I was being "helped" to "pay his bill." Pretty sure its a front for some other stuff going on. Good times.

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ED

Edwin Eigenbrodt

I found the sales people were very difficult to work with on my first trip. My spouse went back later and they were apparently much more helpful. Seems like it just depends on who is working that day.

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Andrew Blust

They beat around the bush on all there stuff. Tell u one thing and week later totally different. And on there store opening on time NEVER happens. 10 am on Saturday and its 1032. Not cool.SPRINT

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xxxdee88

Very horrible poorly trained employees had no clue what he was doing had a phone for 3 days took it back and they lost it so now I have 200$ on my credit dont go here or deal with sprint at all

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Andria Brnich

Save yourself some time and headaches and go to another store where the employees actually know how to do their job.

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AK

Akira Spivey-Willis

Im here, so of course were awesome!! Come and see the new promos we have going on!!

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C

C V

Love the service but the DM today was horrible with her overall attitude

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GE

Geoffrey Moran

Great offers on phone services.

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MI

mike Appello

Good for walkie talkies...lol

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NE

NewNewYorker

Slow. Runaround. Pass.

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AU

Austin Ollar

great

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