AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	33631 Aurora Rd, Solon, OH 44139, USA
Phone:	+1 440-424-5200
Site:	primecomms.com
Rating:	4.6
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 16

Reviews 16

Jessica Lee

This is a franchise store and they operate by their own low standards. In December, 2015, I stopped in to ask if I could lower my family plan bill by reducing the data package, and I was told NO. They then asked me if I had received a "free" tablet when I had purchased my Iphone at a REAL ATT store. I told them I had not. Now keep in mind, my whole purpose in stopping at the store was to reduce my charges, NOT increase them, which I explained when I first entered the store. Long story short, they "gave" me the "free" tablet, and when I asked if there were any additional charges on my monthly bill, and was assured NOT. I never even turned it on for 2-3 months when my computer died. It didnt work. Yes, I had been lax in taking care of my business because I was sole caregiver for my elderly mother suffering from Alzheimers, and she was waiting in the car. She passed away in March, and I am now freed up to take a closer look at my bills and much to my surprise, I found I have been charged monthly for the use of the tablet. I chatted on line with an ATT rep and she was able to credit my account for a very small portion of the charges. Further, she WAS able to reduce the data package on the family plan, as they should have been able to do in December, 2015. Without the unauthorized charge for the tablet and the reduced data package, my bill has been reduced by over $60 monthly. So, the Solon ATT store ROBBED ME in excess of $1,200 for that period of time. I am certain the laughed their arses off at the stupid woman they had just ripped off. I had my 94 year old mother in the car waiting for me, and I should have been more careful, but, I just didnt expect to be given wrong information, and charged for something I never wanted or needed in the first place. I am not just angry, I AM LIVID!!!! They are an unscrupulous bunch of thieves.

Anastasiya Strugatsky

This company is Terrible. When we came to the store just to separate phone line we were told that if we will combine all phones, TV and internet it will be $450 a month for everything. Then the money were taken from our account and we were sure that weve paid everything. Then we went out of country for 3 weeks. When we came back we receive statements that we have a past due account for $193.00 and we owe total of $339.70 for UVerse and TV service. Say WHAT???....I was shocked!!! I was calling ATT for 3 days, I was going to the ATT stores all over my city and what I got???... my service was turned off... Me and my husband both have home based business based on internet. I was on the phone for 3 hours today and they were so rude and nobody wanted to help. Everybody were transferring me over and over again and finally they said, the only thing we can do for you!!!!!!!..... take your payment!!!!! :)))))))) Can you believe it? After I finish with this review I go to the court. Ive had enough with this company. Now I have to take some pills because I cannot calm down...... Hope you will never ever sign up with AT&T and if you do, have everything in writing, because all this company based on FRAUD!!!!!!!!!!

Maddy Gosselin

I never write reviews but I really had to. I came to this store after visiting another store the day before and they were not really any help. Gio from the aurora store was beyond helpful and he was helping at least 5 customers at a time. From what I could tell, he was extremely helpful to the rest of the customers. He was very knowledgeable and attentive. He truly cared about the happiness of the customers, myself included. I live on the west side, but work on the east side, Ill definitely be coming to this store from now on. Thank you, Gio!

Sonny Bambrah

They gave wrong info..I switched from other provider to att and they told me tablet is free and i dont have to pay anything for it each month but that wasnt true. It was $10 a month + one time $45 activation fee. When i returned it to the store, they charged me 33$ restocking fee. One of the employee had an attitude while i was returning the tablet. Stay away from this store, buying online is better and call att if you have any questions.

Judi Griss

When I visited the Solon AT&T, I was greeted by the sales associates in a very professional and courteous manner. These young men know their products and business. They work to meet any individuals personal and/or professional needs with the array of products and services offered by AT&T. I would recommend this store and its personnel any time.

Raymond Schmitt

A sales representative, Jon, was incredibly helpful in explaining product lines. He saw my pensive expression as I looked over the glut of modern electronics and with his electrifying personality helped me to figure out which was best suited for my needs. Thanks so much "Jon"!

Amo Nazaryants

I must say, these guys are amuzing! Never have I created a Google account for the sake of writing a review but I just have a great experience every time I need help with any of my services, the staff is nice, positive, quick, and willing to help! Great store, highly recommended!

Andrew Anderson

Horrible service on the back end. After they make the sale. ALL the discrepancies theyve made will fall on you the customer. MANY MANY DISCREPANCIES. After my experience with Spencer at the Solon,OH AT&T store...Id rather go online or call in for service.

Lawrence Robson

I WOULD LIKE TO THANK JON,ALEX, AND SPENCER FOR DOING A WONDERFUL JOB AT THE AT&T STORE IN SOLON SQUARE SHOPPING CENTER,33631 AURORA RD. I WOULD RECOMMEND ANY ONE WHOS LOOKING FOR GOOD SALES THEY ARE THEIR .ALL THREE HELP ME OUT WITHOUT RUSHING ME.

George Brown

I have started as a customer at this at&t store back in January. For the couple. Months I have been dealing with John and his staff leave had relent service from them leave no complaints whatsoever. George brown.

caitlin faundez

The management and the staff are wonderful. They are very friendly and personable. They also get things done in a timely manner and make sure it is done the right way the first time around. I highly suggest this store.

Sandeep Mehta

Received an Excellent Customer Service from "JON" at this AT&T Store. He was great to work with and helped set-up 3 new wireless accounts for me and my family in a very professional and efficient way.

Matt Kelly

John, the manager at this store is seriously one of the best at&t employees Ive had the pleasure of working with. The guy is honest, knowledgeable, and funny! Ask for John if you go here!

BobNDC2

This store is fantastic. Great service. Spencer was awesome when explaining my entire plan and even helped me get an awesome tablet with my new iPhone 6s! Couldnt be happier with my visit.

Shannon

Ive received the best customer service from Mike at the Solon Store. I always dreaded going to Verizon, but I just switched to AT&T and I can say that I am so happy that I did. Thanks!!

Marv Lewis

The manager at this place is a crook, they have no integrity. Im a Veteran and I would never support a business that operates. as this location. JD the manager is a crook. plainly put