Family EyeCare Clinic
| Category: | Eye Care Center |
| Address: | 7200 Mentor Ave, Mentor, OH 44060, USA |
| Phone: | +1 440-946-8809 |
| Site: | familyeyecareclinic.biz |
| Rating: | 4.1 |
| Working: | 9AM–5PM 9AM–7PM 9AM–1PM 9AM–5PM 7AM–1PM 8AM–1PM Closed |
Location
Photos 4
Reviews 18
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Brianna G
I made an appointment for a Lasik exam (a week in advance). The receptionist asked me if I wear contact lenses, and I said yes (which she documented). She failed to tell me that I was not to wear them for THREE WEEKS before my appointment. and then was told that they could not do the exam that I had made an appointment for, and that the receptionist forgetting to inform me about the contacts was a "minor detail" that they simply "forget" to mention at times while making appointments on the phone. I do not have the leisure of taking more time off from work to come and get another exam. The optometrist was very nice, and I had no problems with her. Afterward, another woman was sent out to talk to me about possibly getting new glasses, etc. she was rude, did not listen to anything that I asked or said, and when I asked her to tell me MY PRESCRIPTION for MY EYES, she told me no, not until I wear these new contacts for a full week. I asked multiple times to be told what prescription these contacts are, and multiple times, she refused to give me that information. She counteracted anything that I wanted, and I was way overcharged for a god-awful experience. I should have just walked out of that hole. I have never been treated like I was so stupid for wanting a copy of my prescription. Now that I have left their office, my eyeballs are burning and red, which I have pictures of, and it has now been 24 hours (could be from the eyedrops, maybe), and the new prescription contacts that she gave me are comfortable, but I cannot see any better than with my old prescription (this is why i asked for my prescription, so i could compare).
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Susan Kruse
Another year (and exam) later and I stand behind my review in every way - and now, a friend and a colleague have become new patients with positive feedback to me from both of them. This time I was fitted for specialty frames & lenses to enhance my enjoyment of several pastimes/hobbies, which I eagerly look forward to receiving soon. Posted in 2015 - Over the past six years I have been to all locations and examined by all three optometrists . . . this group is the best Ive ever been in the care of . . . friendly staff, thorough exams, wide variety of frames and styles from which to choose and clear explanations of every aspect of my vision care needs. If youre new to the area and in need of excellent vision care, this is the group with which to make your first appointment. Their availability meets the needs of folks who work full time and need to be seen on Saturdays, of which Im one . . . I would highly recommend Family Eye Care Clinic to anyone in need of comprehensive vision care ! ! !
DO
Donald Stocum
Ive had several negative interactions with the receptionists at the front desk. Not sure why, but very unhelpful with a lot of attitude. I feel that when you spend thousands of dollars in HSA dollar at an establishment, the staff should at least treat you respectfully. The office hours are odd with the office closing at 1pm on weekdays (strange). I did not have a problem with the Optometrist, and she was very helpful. I also had issues when calling about ordering contact lenses. No staffmember EVER answered the phone when I called, and I ended up just buying them online. My insurance changed so I wont be going back to this office, but have been planning on scheduling an appointment with a different office after the new year anyways.
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Abigail Bell
Although it now takes me 7 minutes to drive to the Mentor location (compared to the 2 minutes it took me to drive to the Willoughby location), I am more that willing to add the 5 minutes to my commute time. Family EyeCares doctors are knowledgeable and personable. The staff has a great amount of respect for patients time; I have rarely been kept waiting for more than 5 minutes. The receptionists are definitely not the most friendly that I have encountered. I would also advise that patients should come to their appointments with a firm handle on their insurance plans; a receptionist billed me for a service that my insurance covers, an oversight that would not have taken much effort to prevent.
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Debbie Gannott
It was a very pleasant experience. I have been going there for several years now and made appointments based on availability so I got whatever Dr. was available. Last year, I was lucky enough to get Dr. Kane. I have been wearing contacts for mono vision and based on my vision, he suggested only wearing one contact which have worked out beautifully and best part is it save me money. I requested him again this year and hope to continue the same for years to come. I would definitely recommend Dr. Kane as my preferred choice.
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RandETours
I have been a patient of Dr. Kanes for about twenty years. I have always been very pleased with the services I have received. I have a tremendous amount of confidence in Dr. Kane. I respect his ability to work with patients - he is friendly and easy to talk with in a way that instills confidence in his knowledge. I have always recommended him to my friends and colleagues. Three other friends have become patients of Family Eye Care because of my recommendations and they are all very happy.
MI
Michael Boyd
Called a few places for glasses called family eye care of mentor first question was do that accept my type of insurance the answer was yes second question was how long was the wait for glasses was told 2 to 7 days after the exam and measuring was told 7 to 10 days I called on the third day just to see and was told it could take up 2 weeks for this insurance. if I was told this at the beginning is one thing but to lie just to get business is pretty sad.
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Royal Bott
This place always makes me feel welcome regardless of how busy they are. Even when they are busy, the staff maintains a kind, patient and understanding approach to their patients. I wish that more places were like this.
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Mark Douglas Obenour
I go in with a prescription from my ophthalmologist. Nice welcome. Much nicer staff than the other Medicaid provider in Mentor, Ohio. Ill be back!
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Stephanie Dutine
Great experience with the eye doctor. They are very patient with children and one of the few places that will see children under 7 years of age.
JA
Janelle Daniel
I took my 6 year old daughter for her first eye check, and Dr. Tedesco was very sweet and thorough. We will definitely be returning customers.
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Alexander Borsi
Always friendly, knowledgeable staff are a joy to deal with. Flexible hours are a welcome change, and easy access from the highway.
TH
Thomas Bennett
Absolutely love this place! Been going here for years, and they are very professional. Great doctors and very courteous employees!!
MA
Maxwell Crazycat
Very professional and friendly staff. My appointments are always completed in a timely manner. I recommend Family EyeCare Clinic.
DE
Debbie Mastrangelo
Everyone is so very nice and friendly. Appointments are on time with no waiting. Also love the new office.
AA
Aaron Kangas
Love the Dr. s and staff. Very friendly, courteous, knowledgeable and patient. Great with the kids as well.
MA
Maria Proto
Great doctors, very knowledgeable staff. I didnt have to wait long for my appointment.
A
A Private User
The doctors are nice but the receptionist are rude and lazy.
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