Coughlin Marysville Chrysler Jeep Dodge RAM

Reviews 3

TJ

TJ Bellei

I thought I would write a review to save others from being scammed or ripped off and lied to. I made a 14 hour drive (round trip) from Chicago to the Coughlin stealership this past week to purchase the 2004 Dodge Cummins manual they had poorly misrepresented online and over the phone. I had spoke with Denny Swanson prior to making the drive with very thorough specific and detailed questions to ensure everything was acceptable to standards to ensure I was not wasting one of my valuable vacation days through work. I was told by Denny that everything mechanically worked as it should with no leaks or any cause for concern on this truck. I was assured  "this is a very strong running motor no problems mechanically at all" "Our Diesel techs have checked it over blah blah blah".  Upon my arrival to your dealership I saw the truck parked outside.... Now I know why the photos online are slightly blurred. The wheel wells and whole bed of the truck were plagued with rust. The Fuel tank was being held up by an orange tow strap that you would buy at a Walmart or farm and fleet. Oil and transmission fluid caked over every square inch of the undercarriage of the truck from worn seals all over the truck. The 4x4 shift lever located on the floor was not even connected to anything, when I was guaranteed by Denny "Yes the 4x4 works". Even though with my vast knowledge of cummins and other diesel motors I decided to take the truck for a test drive. During the test drive the truck felt like it was minutes away from being dropped at the junk yard. Sure enough the motors valves begin to dick and boom truck shuts off on the highway with no emergency shoulder and drops a valve seat. Which left me stranded 10 minutes away from the dealership but somehow after notifying them of what happened it took  over an hour for an employee to pick me up on the side of the road. Glad it happened on the test drive since Denny said "Strong running motor no problems making the drive back to Illinois".  Lucky for Denny it was conveniently his day off. I did not receive so much as an apology from Denny or have the manager come and apologize during my visit after the truck broke down. In fact my friend who had also inquired about the truck before my visit received an email from Denny the day after my visit when the motor had blown on my test drive with Denny trying to scam him "The 4x4 just went out today we are working on getting it fixed, when it is when do you think you could come in for a test drive". Little did Denny know he was sending it to my friend who forwarded the email on to me. I sent the evidence of what took place to the Manager, yet the shady scum bag is still employed there. NOT EVEN 24 HOURS AND HE IS AT IT AGAIN. It is disturbing that managers promote this sort of behavior and did nothing to correct it. Now I would expect this from a shady dealership that has a trailer as their office and a couple cars on the lot. BUT NOT FROM A "REPUTABLE" DEALERSHIP. Denny also told me that this particular truck had to be brought to their lot since "it was at our other location" which was "2 hours away". In reality it was at their stealership next door. I love how car dealers and scum bag salesman think people are so dumb and wont figure out their BS. Matt Dillon "Director of Internet Scams"made claims of how this was unlike Denny, thats why he was doing it the very next day? Matt also said that he would "make things right". He did nothing except make empty promises as well. One week to the date and still NOTHING has been done or been compensated for my waste of time and $$$ I am looking to escalate this higher and contact corporate. I will continue to post my experience on every review board I can find to save other people from an experience like this. Response to your reply: Why would I waste anymore of my time listening to your lies on the phone? How could you possibly make things right?! You lied...and then lied AGAIN after my visit with trying to scam my friend. YOU DONT DESERVE ANYMORE CHANCES!!!

TR

troy wilson

this dealership dont even deserve one star..I left a formal complaint with chrysler about there bad customer service at the service dept...all I wanted was a backup camera installed but they didnt get it install instead they left a big dent on my hood...they had my truck almost 2 day trying to install a factory mopar backup camera they finally called me Saturday at 4pm telling me that its gonna b till Monday till they could get support from chrysler to help them...I told them I need my truck back and they have until they close to get it working and there was a 25m in youtube video on the install so Im not sure what is taking them so long...he got mad and told me he would have my truck put back together and he would call me but they arent working on the camera anymore..they called at 4pm they closed at 5pm I showed up the "service guy" told me they figured out what was wrong and got it working but they didnt install it they took my truck back to stock...I ask him y didnt he install it he wouldnt answer me again his pride got in the way of businesses..well I ask for his name he wouldnt give me it so I took a picture of him and stormed into the managers office and told him how Ive been treat by this guy and how they didnt install the cam even know they got it working..he said that weird that guy isnt even a service guy he is a parts dept guy they guy that told me they got it working but didnt install it..so I left I over viewed my truck it was dirtier than when I left it...they was marks all over my radio bezel and steering wheel he left wires under my dash hanging they flashed my computer to tell it to turn on the backup cam when Im in reverse so now I have a bright blue screen everytime I out in n reverse "very distracting mind u" plus top it off they left a hugh dent in my hood...I called them but no one cares there I cant prove they did it they said..

XE

Xero DeLaMortai

Cant fix a 3.5l charger, says they cant find anything wrong when they had to push my car in to the shop because it wouldnt start going i to the shop, and the recieptionist wears a hooters shirt? So much for proffesional attire. Heres a update. Months ago, they had to take my car back and fix it again for the SAME problem. I told them I wanted the same part replaced. After some arguing, they finally did what I asked. Now, after the part was brought in to the shop, they told me friday that it would be done monday. Monday came, no call from them. So, I waited untill tuesday and called. They told me the car was being pulled in to work on mext. After wensday morning, I call again. They told me they had it inside ready to go. So, we wait untill thursday morning and my grandfather and I go in. They decided to finally tell us the master tech that does reprograming for what I needed fixed, was on vacation. Some arguing later from me and my grandfather and telling them that I meed my car for my son, they said they will get the part in. 30 min later, I got a call it was ready to go. I do not know what the problem was the first time, but if someone other than the master tech did it, they need a promotion. I waited this long to do a review to see if it really got fixed. My car has not acted up and that is the only reason they got ONE star. There customer service sucks, there "Master Techs" are horrible and not only would I ever go there again, I will not advise anyone going there.