|5002 Post Rd, Dublin, OH 43017, USA
|9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 9AM–6PM Closed
The service manager physically assaulted me during a dispute over damage to a loaner car. The paperwork to release the loaner car was not properly completed by the service associate when the car was given to us nor was a copy of the agreement given to us at the time. When we returned the car there was a small scuff on the bumper, we did not believe it occurred while the car was in our possession but the documentation of the inspection that was supposed to have occurred before giving us the car was not completed. The service manager would not release our car that was in for repair until we paid for the damage to the loaner which they claimed was nearly $600. After finally agreeing under duress to pay for the damage I asked for a copy of the loaner car agreement for my records. The service manager refused to give me a copy and threatened to remove me from the building with force. I tried to grab the copy of the agreement so I could show him where it stated I was entitled to a copy at which point he shoved me into a wall and proceeded to physically restrain me. Oh and on top of all this, the car that was in for repair to begin with had already been in once before for the same issue and was not fixed properly and even after this was still not fixed so were on three attempts now to get one thing fixed on a car that is less than one year old.
Working with Lori Barber, at MAG VW, was absolutely, amazing!! As a single mom, purchasing a new car has always been a stressful experience for me, and one I try to avoid......UNTIL I met Lori! Lori took care of me from the second I spoke to her! She truly made the "car-buying" experience for me virtually effortless, in addition to providing me 1st Class treatment throughout the entire process and beyond!! Lori carefully listened to everything I wanted and made sure she got me all that I wanted and needed, plus way, way, WAY more! She lowered my monthly payments and put me in the top car for me! Lori even took her own time to set up and teach me about all the new amenities/features in my car for me as well!! Lori continues to check on me to see how I am liking my new VW, as well as helping me to schedule my regular maintenance check-ups! I would HIGHLY recommend Lori to anyone!! Going forward, I will ONLY work with Lori Barber and I encourage others to do the same!! It really is rare these days to find someone who truly loves what they do and truly cares about people. Lori is that person.
So I just got a call from the Attorney Generals office and they informed me that The Midwestern Auto Group wanted to settle a complaint I filed. I spent 3300 dollars getting a new transmission installed in my SUV that I purchased from them. Their settlement offer was 300 dollars with the condition that I revise my online reviews of their company and make them more favorable for the dealership. My response....nothing less than 1000 dollars and thats being generous. I hope that your ready for the backlash your about to receive. You cant buy me off or keep me quiet for 300 bucks. Time to pursue new avenues to get some results. You suckered me once when I bought the Escalade that was nothing more than a piece of sheet metal with tires but never again will you take advantage of me. Buyers BEWARE OF THESE CLOWNS. A million dollar corporation offering pennies to a consumer. We have to start hitting these corporations in the pockets with reviews and not giving them our hard earned dollars. Tell me where in America can you find a transmission for an Escslade for 300 dollars???
A Private User
I cant speak for the other service centers, but the Audi service center has been AMAZING. They always get my maintenance or repairs done very quickly and for a very fair price. For example, they quoted it would cost a certain amount to do some body work. When I picked my car up, they charged me LESS because it ended up costing less. That is an honesty rarely found. In addition, the service department employees are incredibly friendly and patient, and theres a clean and quiet waiting room to enjoy while your car gets worked on. Highly recommend!!! Loyal to the Audi dealership at MAG!
A Private User
If you are taking your car here for service, you are better off setting your car on fire along with the money you were gonna use to repair it. I went to have a light bulb changed, they charged me 500 in "diagnostics fee". When I picked my car up, it had an exhaust leak all of the sudden, which for another 500 they would fix. It cost me additional money at a different shop to repair the damage they did to my car. I've also emailed and called about the problem, and have been ignored on every effort. This place sucks
My experience with MAG VW has been excellent. They really prioritize customer satisfaction. I had my last car for 13 years -- bought and serviced at MAG. Because of the services techs Id had previously (both of whom are still at MAG but had been promoted), I decided to stick with VW. That and the fact that I didnt find anything else that I enjoyed driving as much. So, last spring I traded my old car in and bought my new car there. Lori Barber worked with to make sure I got the car I wanted for the price I wanted. Need I say more?
JJ In your dreams
I just wanted to give a HUGE shout out to the service department at MAG, its so nice in this day & age to have a completely professional and knowledgeable staff with feeling like an individual and important , especially Brian Holstein. He absoulty made me feel like the most important customer, exceptional customer service i was so impressed that here i am giving a review. BRAVO Midwestern auto group well done! Brian Holstein you made a customer very happy and truly impressed!
A Private User
Their mechanics told me I needed a $1,000 repair on a Porsche headlight when in reality it was just a matter of replacing a $7 bulb, which I did myself with the help of the Porsche manual. They were also telling me I needed other nonexistent repairs just literally a week after I had my car in at another Porsche dealer for the full 60,000 mile service—where it got a clean bill of health. SUCH A RIPOFF. I WOULD NEVER TAKE MY CAR THERE FOR SERVICE. BE CAREFUL. DONT GET TAKEN.
Quite possibly the worst customer service I have experienced anywhere, at anytime. The sales staff is either missing or disinterested, the service department, for Ferrari, is a compete embarrassment. Weeks to schedule an appoint, returned calls not made, conflicting information depending on who you speak to, and a sense that they do not give a damn... This is horrible for Ferrari. They should lose their dealership. Dealers beg for the chance and this hurts Ferraris image.
No dealership incentives for TDI Buyback owners. When asked what incentive I had to return via this dealership versus other options the answer from the associate was literally None No offer to help get me in a new car, nothing. So I will return at Byers, who have always provided excellent service and likely purchase my new ride at that time via Byers Imports (not another VW) given the great incentives that they are offering to those affected by the TDI fraud.