Honda Marysville

Reviews 4

RI

Rick Zaborsky

I leased a CR-V in July 2014, and the transaction was handled in a despicable, unprofessional, disrespectful manner largely attributable to the Customer Retention Manager, Dave Vincent. Mr. Vincent bungled almost every aspect of the transaction. I told him that I commute 45 miles per day to work, and instead of suggesting more miles in the agreement, he pushed for a Honda Care plan to the point that he even brought the service technician whom he knew I trusted to try to get me to add the plan to the deal. The service technician had built a strong rapport with me over several years by providing outstanding, honest, high-quality service. The price of the plan was several hundred dollars more than my wife and daughter paid for their plans at a competitor. A few days later I got the Honda Care out of the transaction, and I opted for more miles. When I tried to call Mr. Vincent and the finance associate, Daniel Green, in the course of switching to the extra miles option, both of them were off work, but neither one had a voice mail message to explain their whereabouts. The lack of a specific "out of office" voice mail left me hanging and was very rude in and of itself. Mr. Vincent "gave" me $750 on my trade-in, but he looked away from me when he explained that the paltry sum he offered was because, "Were just afraid of the transmission." Less than two months later, Mr. Vincent called me and explained that "we" were in a "terrible mess," because he forgot to get the title to the vehicle I traded in. A young man drove to my house to collect the title, and the van was sold for a tidy profit. The financing aspect of my deal was awful as well. I produced a lease amortization schedule which revealed that the implicit interest rate I was charged was 4.095%. Mr. Green said this was impossible, and he brought a 13-year finance employee with him when I signed the documents to finalize the lease. The 13-year employee told me that he had only seen a rate that high on a "$600,000 Rolls Royce." When I attempted to show him the amortization schedule, he refused to look at it, and said, "Thats just numbers." Mr. Green provided me with a finance worksheet for my deal that was supposed to be for internal use only. The 13-year employee asked me a couple of times where I got the worksheet. I asked a few questions about some of the items that were listed on the worksheet, and a few of the answers were, "No one has ever asked that..." and "I dont know." Neither Mr. Green nor the 13-year employee could explain the $595 acquisition fee, but I quickly found it on the Internet after I left the store.The "agreed upon value of the vehicle" was 9.9 % less than the "MSRP of the base vehicle," yet the residual value at the end of the lease was calculated as 59% of the MSRP; that makes very little sense.to base a residual value on an amount that was higher than what the dealer could get in an arms length transaction. The 13-year employee showed me the computer screen that is used to calculate the monthly payment, and it appeared that the software turns the negotiation into a video game of sorts, because numbers are plugged in until the monthly payment is acceptable to the customer, even though the finance associate has only a superficial knowledge of the terminology that is employed for the various line items in the calculation.

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KI

Kirk Downing

I sold them my 2010 Honda Element and purchased a Odyssey Minivan at a lower price. This van was used and higher mileage but appeared nice. They had performed maintenance on it but clearly missed an underlying transmission issue After a couple hundred miles, the van now needs a new transmission and it will cost more than the purchase price to have this work done!!! UPDATE AS OF JANUARY 10th, WITH AN AMAZING ENDING: MIND-BLOWING Customer Service is RARE, but I have to brag on my experience today with Honda of Marysville (the dealer): I bought a used van there recently. Appeared to be in immaculate condition, though high mileage, but the transmission pretty much died just a few hundred miles after buying it. Took it to a local mechanic that I trust and it was going to cost almost $4,000.00 to get a refurbished transmission. I contacted Honda to express my displeasure as the vehicle was sold "AS IS - NO WARRANTY". The used car sales manager reached out and agreed to tow it to their shop and see if we could work something out, though I knew it would still be a financial hit to us. I agreed. So they towed it 30+ miles for free. When I landed in Ohio today (great timing), I got a call from Honda Marysville and they said I could come get the van. This was our first contact since they towed it. When I arrived, I received paperwork that they REPLACED THE TRANSMISSION and TORQUE CONVERTER. My cost? ZERO DOLLARS. They didnt have to do that and no law would have been able to help me. This dealership understood that value of a lifetime customer when it would have been easy just to refer me to the NO WARRANTY part. Im grateful that God helped us out with this. The van is running extraordinarily well. From the bottom of my heart, THANK YOU to Honda of Marysville for providing absolute World Class Customer Service and for caring when you didnt have to.

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JE

Jeffrey Z

I was looking at a car at Honda Marysville because it fitted the needs of my wife and I. Low miles, certified used, the style we wanted. We had been speaking to a sales rep for about a week letting him know we were interested in the car but that we lived to far away to drive up during the week with our work schedules, but we would be there the following weekend to test drive and potentially buy. The day we were to drive to Marysville came and we called and the sales rep stated the car was indeed still in stock and that he would "hold the keys for us." We were quite excited. As we were about to leave the house he called us and told us someone else was moving forward with buying the car. They had just pulled up and wanted it. No respect for the fact we had cash in hand and were ready to drive >50 miles to buy this car and we had been conversing for a week stating we wanted to buy the car. It would have been no big deal, but when the sales rep stated he was going to hold the car for us until we could get there, only to turn around and sell it to someone else was just plain inconsiderate. In my mind all this would classify as poor salesmanship. But to top it off he calls us the next day and tells us the customer returned the car and we had first dibs if we could get there within 30 minutes. We live about 90 minutes away so this was obviously impossible. Fortunately we had a great experience at Roush Honda in Westerville. The sales representative sounded like a genuinely good person, but in sales this was a horrible move that left us scrambling and disappointed in Honda Marysville. In summation, I will never look at cars at this dealer again, they have lost a potentially lifelong customer and will never get a recommendation if friends or family ask where to buy a car.

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DE

Dean Clodfelder

Scheduling an Ultimate Detail was poor and the first detail was not acceptable. Was told drop off at 6pm pickup before 9pm and double checked with scheduler 3hrs was enough time. When I get there they said 24hrs and only after 2 people complaining they give me a rental car to drive to work the next day. By the time I left it was about 6:20 and they said to come tomorrow same time. Phone call next day at 5:06 said detail is finished and they close early on Friday at 6pm. I made it however the exterior was very dirty and tires were not shined. (Not very ultimate and must have been parked outside in rain that afternoon) Manager re-opened auto car-wash to let me drive through before leaving. After the dirt was gone you could see window edges still dirty and bugs on front bumper (which was missed by the wash, clay bar, compound buff & polish, and final wax!?) plus no tire shine! Called and left messages Saturday morning and Monday to ask for a reschedule but havent heard from them. (Maybe they will check their review and figure it out?) 5/9 edit: I did get a call and they scheduled a re-do and it looks much better. Management did see my review and asked if I could provide an edit so I raised them 2 stars for correcting the situation.

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