Hertz Car Sales Detroit

Category:	Used Car Dealer
Address:	23955 Allen Rd, Woodhaven, MI 48183, USA
Phone:	+1 866-798-1676
Site:	hertzcarsalesdetroit.com
Rating:	3.8
Working:	10AM–8PM 9AM–7PM 9AM–7PM 10AM–8PM 9AM–7PM 9AM–5PM Closed

Location

Photos 22

Reviews 10

Amanda Carter

The car itself has been great and I love it (make sure to inspect it...the car we originally wanted had way too many dings, but we found this one there instead and it has been great). I have had less than pleasant experiences with the staff, company, and process. Every step has been a headache, and we are constantly given the run-around, with no professional courtesy or responsibility: (1) The whole process from when we decided to purchase to walking out the door took HOURS. They were fairly rude throughout the actual purchasing process once they had us committed (one person in particular). (2) We bought from out-of-state and they took *forever* getting us the paperwork to get it registered, because it "has to go through corporate first". Luckily, we had the dealer plates (not temporary tags) because the temporary tags wouldve expired by the time they got everything pushed through. They tried having us send back the dealer plates early, "ensuring us" that the paperwork would come through in time. I instructed them that we would send them when the registration paperwork was in hand. Glad I did. We wouldve had an unregistered and undrivable car for almost 2 weeks! On top of that, this car was a replacement for a car that was totaled in a car accident. The insurance company needed this same paperwork to process the claim. Even knowing that there were additional deadlines we were waiting on, it didnt make a speck of difference. (3) We have a "we owe" through them for 3 oil changes, if using one of their approved places. We scheduled an oil change at said place and brought the paperwork confirming the "we owe" with us. After the oil change, this place said Hertz declined payment. We called them and they said that "sometimes the Hertz corporate credit card doesnt work". We insisted to be reimbursed (service had already been completed), and got the run around, but agreed. Still awaiting reimbursement.

Brian Cunningham

So, this was my first car purchase experience. This location was over two hours away drive from my house. They gave me the "run around" during the entire loan allocation process. After a week they called me to say that they found a good deal for a loan; however; they "werent allowed to tell me any of the details over the phone." Therefore, I had to drive all the way down there to hear about the "amazing" 8.5%+ rate through Chase. So after wasting my gas and time, I went through a local credit union and got a 2.4% rate. I get that approved, go down to Woodhaven, sign the documents. Right after putting pen to paper, they push for me to fill out a questionnaire. So I filled out the questions with them hovering in the room. One question asked: Did the sales person contact you the day after purchase to go over any details/how the car was handing. They told me before I started that I would be receiving the call. lol that call never came. To top it all off, Hertz showed me the car history and it was spotless; absolutely no accidents or incidents. But two months later, I clean out the glove box to find a crumbled up document stating the car was in an accident where the front left corner was damaged (makes sense why the car swerves to left). Overall, Im content with car. The people come off as alright, but the experience it felt shady.

Alana Orosco

Nate and Matt were amazingly helpful!!! Nate was SO super patient the three days that I had to come to the dealership looking a lot and test driving and dealing with paperwork - he gave recommendations for me on best cars dealing w prices and was exceptionally knowledgeable about all the cars conditions and inventory. He never made me feel pushed and was super accommodating and very very professional but not uptight. He even offered to help me figure out my rental car - how to put my seats down for an item that was in my other car etc he seriously just went way way way way way above and beyond and even though there were issues with the horrible UTA company that would not verify the money in my account and kept us waiting for 45 mins on the phone -- he made it leas painful by being helpful and accommodating and caring about what we were going through. We had to stay over night just because they couldnt verify my funds and spent an extra 90$ on hotel and car because of that horrible company. BUT - Nate and matt and even Cory were so nice and caring and I would recommend this Hertz and have already to all of my friends and family. Thank you Nate for making my difficult car buying experience less painful and as easy as possible. I appreciate all you have done!

Mike Parsons

Great car, great service. Ive always heard that you dont want to buy a used rental car because people beat them up. My wife found a few really good deals, within our price range and the mileage we were looking for on their website so we decided to look into it. We purchased a vehicle that was less than 2 years old, way under 50,000 mile for less than $10,000. Before buying the car I took it to a local auto mechanic and the only issue was that the brakes would need to be replaced soon. Nathan, our salesman was very friendly and helpful. He made the process very easy and would always follow up with us right away via phone or e-mail. They did offer a couple of up sells but as soon as we said no thanks, that was it. Very low pressure, friendly staff and manager. I will probably always look into a used rental before an actual dealership when Im in the market for a new vehicle from now on.

Suhaib Siddiqui

I will never ever buy a car from here and will not suggest anyone to buy car from here. they are very good in selling BS...i bought car and get extended warranty and Matt told me that you can cancel warranty anytime just give us a call and the process will take 4 to 6 weeks max...Its been 2 months and i am still waiting for answer. when ever i call them i got lame answer that they are busy and there are alot of customer so we will give you a call back..they never call me back and if by chance after calling like 4 to 5 times a day I still get that answer that they are in process...so when u sell warranty it will take 4 to six months to cancel and when customer like to cancel warranty it will take them forever

Korianne Gottschalk

Had a wonderful buying experience here! I was treated with a great deal of kindness. All their cars are well maintained and kept very clean. The staff is very helpful and knowledgeable. I left with a car that I absolutely love and would have never had the opportunity to have that amount of quality within my budget otherwise.

Zohar Strinka

I bought a car from this location and had a concern the following day. When I called, the sales person pretended not to know who I was or what I was talking about. When I said I wouldnt be able to recommend their services after my experience, he said there was nothing he could do about that. Do not shop here.

Erin Kinney

Nathan, my salesperson, was the best. I got a great car and a great deal.

John wyatt

Fast and easy.

Chris

Very helpful