Category: | Pet Supply Store |
Address: | 1525 Genntown Dr, Lebanon, OH 45036, USA |
Phone: | +1 513-282-6800 |
Site: | us.petvalu.com |
Rating: | 3.1 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM |
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Ashley Gilbert
Though the store does look nice, their selections on small pet and reptile items are awful, and the majority of what they have for basic care of rodents is actually unsafe for them, like wire mesh wheels, which directly result in bumble foot and other physical issues over time. Or fluffy nesting material that can cause impaction and cheek pouch injuries on hamsters. Not to mention the small rodents in their care have BAR wheels, which are extra dangerous for possible injuries. Adult Syrian hamsters are housed together (wonder how many deaths and injuries they have a week)... But the employees will still sell these animals in pairs or more because they must be clueless, which would explain the lack of initiative to have better care. The last time I was there, the water bottle was leaking continuously in one of the cages, and, even after I told someone, it wasnt fixed while I was there, which was a good 20 or so more minutes. There was also a hamster that obviously had wet tail, so it probably died since it was kept on display instead of taken to a vet or even attempted to be treated there. I wish I knew more about reptile care so I could get more of an idea of their overall pet care. I doubt its much better. I wish there were better pet store options in the area. Id rather go to PetSmart, but Pet Valu has more made in USA options of what I was looking for in rodent treats. Its a shame, Ill probably just order them online now to avoid supporting such careless actions.
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Laney Williams
I go here to buy crickets and worms for my baby bearded dragon. Almost every time I go there now theyre either out of the size crickets I want or theyre out of the worms that I want. Also, half of the crickets die before I even get home (its only about a 5 minute drive home). Its starting to get very annoying. And their prices are too high. I can get the same amount of crickets for almost $3 cheaper at pet smart in South Lebanon. Also they are usually understaffed because I usually have to wait 10 minutes or more here because theyre usually only 1-2 people working and theres usually other customers besides me in there. Also, they keep their baby bearded dragons on sand, which is very unhealthy for them because if they eat it its bad for them, and one time when I was there I noticed a lot of sand in one of the beardies eye and I said something to the employee about it and he said he would change it but I dont think he ever did. Those little bearded dragons also look very skinny and malnourished. The only reason I keep coming here is because its the closest pet store to my house and the next closest one is 15 minutes further to south lebanon. I am not happy with this pet store at all.
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Kristen Groeniger
I wish I could rate this even lower. This place was extremely unprofessional and I will NEVER be back and will tell everyone I know. I have worked in the veterinary field for around 10 years and multiple employees tried to talk me out of getting a premium food for my pets. I tried to explain to them that what I would like to purchase was a brand of food that has had a ton of research done on it and why it was superior to what they were recommending. They told me that veterinarians don’t know what they are talking about (?!?!?!?!?) and many other things that would take me too long to type out. Needless to say, I was very upset and frustrated that they would act like they know more than a doctor who has went through 8 years of schooling. BEWARE OF THEIR RECOMMENDATIONS and always double check with your veterinarian on what they tell you. Plus they treated me horribly. They were rude and very condescending. I will never be back and I hope this reaches a lot of people.
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A C
This was my second visit to this store. On my first visit, I was helped by a worker from a different location who was apparently only helping out as the store was short staffed. The employee from the other store was great and very knowledgeable. However, the store itself was less than ideal. The birds had a single, poop-covered toy to play with. There were semi-aquatic toads housed in a mostly dirt enclosure with only a small water dish. The bathroom was a mess. The employee who "helped" me during my most recent stop was one of the most overbearing sales people Ive ever encountered. I didnt ask for any assistance, nor did I need it, but she insisted on incessantly recommending fish that were not compatible with my current setup as well as items that I had no interest in. I just wanted to shop in peace. The store cleanliness and animal care had not improved either. I wont be coming back to this location in the future.
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Chris Melton
Very unprofessional. No one there has a clue what theyre doing, Its a sad excuse for a pet store. They have no idea how to actually take care of any animals in there. If I was in charge of this company, Id fire every single person in there and get someone that cares for animals and works hard and loves what they do and actually do something in the store. They are there all day but cannot clean over flowing crap out of a cage and cant even do something as simple as put a cricket in the reptile cages. Id fire the manager too for giving false information and teaching all the other employees how to do it "there" way. I mean come on....my 9 year old cousin can take care of animals better than them, no wonder they dont have dogs, cats, and salt water fish anymore...seeing as they cant even take care of regular fish. Seriously. Either move this place out and save them animals, or get someone in there that knows what to do.
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Jessica Eaton
I love the store, it has a great selection of food. Most of the staff is wonderful, very friendly and helpful. But one of the employees, Amanda, is extremely unprofessional and rude every time I go in. She completely ignores me and other customers, and waits until other staff helps them even if they are helping other customers already. She always stands behind the counter and isnt very helpful at all. I went there later at night to get crickets and was the only customer in the store that was at the counter and she wouldnt help me at all. She waited until the other employee was finished and told him to get the crickets instead. If I see that she is there when I go, I contemplate not even going because I dont want to deal with her rudeness and extremely slow to non existent service. She is only interested in ringing customers out who have a large dollar amount on their sale.
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Desiree Howell
SOLD ME A PREGNANT HAMSTER!!! I bought a female hamster from this store. Little did I know, she was 14 days away from giving birth! The employee helping me pick out a hamster didnt really seem like she knew how to sex them, she was rude, so was another elderly employee that works there. And to top it all off, the prices on the smallest things are too high. Dont go here for buying pets or pet supplies, you might get a surprise litter too and/or spend a fortune for that pet.