Verizon Authorized Retailer, TCC

Category:	Cell Phone Store
Address:	220 Granville St, Gahanna, OH 43230, USA
Phone:	+1 614-471-1300
Site:	tccrocks.com
Rating:	5

Location

Photos 8

Reviews 9

Scott Hall

See Natalie, shes is top notch. Verizon customer service is amazing both in store and over the phone. Natalie managed to get me what att promised and never delivered. Heres my story I switched to VERIZON because of a lot of problems with att. I had att for over 11 years and never had a problem but now I found out that is only because I never had to call or deal with customer service or a store, I just paid my bill and that was that. The store manager is not good at keeping his word. I originally called a the E. Broad st location to see how much I could buy an iPhone for with no payment plans. I was told "You cant do that, Im busy" then I was hung up on. So, I called customer service which took forever for a rep to answer. Her name was Denise, Denise stated I could buy a phone out right and explained that it may make more sense to get a plan with insurance on the phone. I agreed and continued to setup up an account but was stopped at the end of the process when she told me in order to keep the same numbers I would have to go to the store. I did that and the manager said for me to leave because what the rep on the phone told me was not possible, he then continued to threaten me with calling the police, even though I did nothing wrong. Anyways, AT&T sucks and this store is horrible. I came to this store after all that and was lied to repeatedly by the store manager and the sales rep I dealt with. Customer service is terrible at att. So, I canceled and signed up with VERIZON , which gave me a better deal and has way better customer service. VERIZON cares about their customer att doesnt. GO TO VERIZON for great service. Natalie at VERIZON at 220 Granville st in Gahanna is awesome and knows how to take care of customers.

Adam Colvin

Live on the west side of Columbus? Drive out of your way to this store. I live in hilliard and have a store 5 minutes from me and will visit this store everytime in the future. Jamie is the man, and helped me out a lot. There where a few hiccups but Jamie was on it and took care of everything. 100% percent satisfied with the service offered at this store.

blk crwn

THANK YOU VERIZON!!!! You guys are great. Highly recommended, come see this staff(JaQuan, Natalie & Jamie) if youre having trouble.

Brenda Thomas

I just got a new phone and Natalie was amazing along with her crew members. They were nice fun & professional

ryan hupp

Blah, just joined a family plan and lost All of my reward points. Dont let my tragedy happen to you.

Beckie Rine

Awesome customer service! Super friendly staff!

Robert Ponder

Staff wasnt knowledgeable.

Mel D

Very efficient,nice staff