FrontRoom Furnishings

Related:	big sandy polaris
Related:	havertys polaris
Related:	romeo and juliet furniture store
Category:	Furniture Store
Address:	940 Polaris Pkwy, Columbus, OH 43240, USA
Phone:	+1 614-310-0900
Site:	frontroomfurnishings.com
Rating:	4.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 84

Reviews 5

Cynthia Chen

We went out buying a large set of furniture and decided on front room furnishings and havertys as that was what was closest. Although prices at front room seem to be better initially, I suppose that in the case of furniture, service is worth the extra dollar - which we had to learn. After spending 10,000.00+ ordering multiple Custom sofas and tables, we happily awaited their arrival (3 separate orders). The first delivery came, and we ordered 2 tufted leather sofas and a chair. Not expanding too much on how loosely tufted the sofas were (they made perfectly good leather look like plastic, in short), One sofa came damaged in the truck, so the delivery guys were responsible enough to not bring it down. Another sofa was fine (just loosely tufted), and the remaining chair was made with leather so thin and fragile it looked like it was about to "shatter" and the leather was going to flake off. I was told that Id get a call about the broken $5000 sofa in the next day or two, so when I didnt, I called in and apparently it was marked as "delivered". Yes, the sofa that had a hole in it that never came out of the truck was delivered, alright. Which I suppose is not front rooms fault, only poor quality control. I scheduled the second delivery for Thursday. I confirmed on 3 separate occasions -one on Wednesday, the day before, when I called about the broken chair and missing sofa- that it was going to be delivered Thursday. Thursday came and went, and no call. So I call front room and guess what? It turns out that delivery is now set by me, the customer, to Friday. Without any warning whatsoever. I went to explain my situation, and the delivery lady, Sophie, spoke at me like I was a preschooler throwing a tantrum. Excerpt below: "Me: "I definitely remember placing the order on Thursday. Friday is not a good time for me and my family, and especially not at 8am." Sophie: "so would Thursday work better instead?" Me: "yes, it would". Sophie:"NO. Just NO. Thats not possible. THATS IMPOSSIBLE [sarcastic laugh].The delivery guys have been out all morning already". Wow. Just... WOW. Go next door instead. Much better customer service, delivery guys were super professional and had shoe covers and everything (which front room does not have). They even call to check on everything after delivery, which front room does not.

Cheena Kapoor-Cantlie

AWFUL, AWFUL, AWFUL * The sales rep, Terry, was very professional and knew his stuff, no complaints with the actual placing of the order, which occurred in May * Was told that b/c it was a custom product that it would 30 to 45 days to complete * The month of July came, no couch, no calls. Received a post card finally towards the end of July that indicated that my couch was ready and to call and schedule a delivery. * Called and scheduled delivery for a Friday morning. Was told that I would be called half an hour before the truck was to arrive. * Got rid of my existing couch to make room for the new one. Was very excited as I was entertaining 20 people at my home on Saturday and I would have my new couch for the occassion. * Friday morning came and went, no call. Friday early afternoon, no call. I finally called the store and discovered that the delivery truck had been there and that they had tried to call me but that I could not be reached. Further, they were sorry but I would not be receiving my couch until Tuesday as their Saturday delivery docket was filled and they didnt deliver on Sunday or Monday!!!! * I was livid and demanded to speak to the manager. He was of no help whatsoever, indicating that he could not expedite the delivery. I explained my situation to him and that I didnt have a couch to seat the 20 family members that were coming for dinner the next night. Nothing. * He did concede that my phone number was entered incorrectly into their system due to a clerical error on the part of the store that was not discovered until moment and that he would be happy to give me a $100 gift certificate to the store for my trouble!!!!!!!! $100 dollars for a debacle that was their fault and one that they conceded to! $100 for a couch worth over $4,000!!! $100 wont even buy a pillow at their store!!! AND WE HAVE YET TO RECEIVE IT!!!! * IT GETS BETTER *The couch is delivered on Tuesday with an ink stain on the leather!!! * Takes them a week to schedule someone to come out * Guy comes last week and tries his best to remove the stain but ends up stripping the leather instead! * They have promised me an exchange on the couch so the saga continues...Am I going to be waiting another 3 months? Buyer beware, you have been warned...

A Private User

BEWARE, this place is a scam! !I went to the outlet, and I purchased a bed that I was told would be a queen size or a King size. After getting home and setting the bed up we realized that it was only a King. I called the outlet and told them the situation, then I was told that they do not accept returns, but they may be able to make an exception since they sold me the wrong item. They checked with some people and called me back, and told me that if I had the bed back in 45 minutes that I could return it for a refund, and someone would be there to help me unload it. I live 45 minutes from the store and still had to dissemble it. We made it there in 47 minutes and found that there was no one to help us unload, and they did not know how I could be refunded since I payed with an electronic check. It took quite some time to convince them that I would not be leaving until they refunded my bank account.They did decide that they would go ahead and put the money back on my bank card. Even though their prices are good at the outlet I will NEVER shop with this company again!!

Jimmy Straley

Went to Frontroom over Memorial Day Weekend for the sale. The experience with the salesperson was pleasurable enough, but when we went to make a purchase, many of the details described on the sales floor changed. The manger didnt even apologize for the mistake, and when corporate was called the following day, Kim - the General Manager - doubted my word as to how the events transpired. The following day another call from corporate came, this time from Gayle - the "General Manager". (A new General Manager...) She was pompous, arrogant, and made it feel that I should be grateful to her and FrontRoom for even being allowed to purchase furniture there. She actually made the entire experience worse. I dont believe FrontRoom actually cares about the customer experience - nor do they worry of losing a customer based on that experience. I wont be doing business with them ever again, at this store or their sister store BedroomsFirst. Buyer beware of bait and switch tactics, poor customer service, guarantees that dont hold water.

Hannah Cromwell

The stiff front of the store women that "greet" you when you enter are just awful and rude. Apparently our mere presence was distasteful. We were immediately treated with general disdain and like we couldnt even afford to walk in the door let alone purchase something. If I had more time, I would come back and Pretty Woman these ladies. There are plenty of other places to drop a few thousand on furniture, and I highly recommend you go there and stay clear of FRF. The sales rep was kind and helpful, though the pricing was very sketchy. We were given "great sale prices" that were over $200 higher than the listed prices online for the same items.....thanks but no thanks.