Kroger Marketplace

Reviews 3

MS

Ms. Scott

Late yesterday evening, I visited Kroger Marketplace to purchase several items for several purposes, including multiple packs of feminine items for students in need throughout the school year as well as gift bags for homeless women for a drive I am doing in a few months. Anyway, by the time I finished shopping, it was about 11p and when I got to the front of the store, there was only one lane open and the self checkout. I reluctantly used the self checkout because the one lane was moving very slowly and the line was very long. I walked up to the self checkout lane and immediately, Tammy, "WITH A Y" (She insisted that I know it was with a y when I asked her name earlier as if to say if you are going to complain to the 1800, be sure to spell my name correctly) stopped talking to people up front to, in essence, stand right next to me. I had about $100 worth of stuff, but there were at least 3-4 other customers in other lanes that she is also responsible for. Why was she so close to me? Irritated, I concluded that she was just doing her job and I can get over the blatant violation of my personal space. She watched me scan at least 80-90% of my items and when I was finished and clicked, coupon, she told me that she couldnt help me because I had yet to input my Kroger Plus card number. As is my normal process at Meijer, Kroger, Remke, and other savings card stores, I always enter my card number at the end and it has never, ever been a problem until now. I informed her that I had never seen in the policy at Kroger that I was required to input my number at a specified time, to which she responded something like, "Well that may not be what it says, but that is what we do here... Leave and come back tomorrow." Did she just tell me to come back tomorrow? What kind of customer service is that? I requested to speak to a manager and she, with somewhat of an attitude, said she would "see if (she) could find one." I waited and finally was greeted by Jerry, the manager. He spoke to the Tammy (WITH A Y) first and then came to me and basically told me that he doesnt know anything about the policy and that it has to be done this specific way solely because Tammy (WITH A Y), said so. I asked him if I could see where it states this in the policy and he directly told me that he didnt have it, nor did he have access to it. After Tammy (WITH A Y) came to explain again that she has to see what mega event items I had in my bag, which doesnt show up until after I enter my number, I finally entered it instead of just leaving the store then because I had been standing in self check for upwards of 20 minutes at this point and I really wanted to buy my items. Once I entered my number, I had to wait several more minutes for Tammy (WITH A Y) to finish a conversation she was having with another customer and acknowledge that I had put in my number. After all of this... She proceeds to examine the screen with a fine toothed comb and then examine my coupons. Even though she looked and seemed to match items to the coupons she had in hand, she proceeded to begin rummaging through all of my bags to search for items. Wait. You just LOOKED at the screen and you can clearly see that I have 3 tubes of Crest Toothpaste. She says she has to check to make sure that the toothpaste is at least 3oz. The toothpaste cost approximately $4.39, which is much more than any trial size would ever cost. This is ridiculous. Thus, I asked that my coupons (around 20 of them) be returned to me and for her to cancel my order. Today was the last day of the sale so I missed out on feminine items that I was compiling simply because someone isnt clear on their policies and wants to nitpick everything I had in my cart/in bags. Why was it so serious that Kroger lost out on $100 worth of items (because they are reimbursed for coupons) because Tammy (WITH A Y) wanted to watch me like a criminal as I scanned my items, but then pretend that she cant read the screen and that she cant remember what she watched me scan? Unbelievable. I have contacted Corporate Office.

AL

Alex VanEtten

I want to start off by saying I really love shopping at this store, the selection is great and everyone at checkout is usually really nice and helpful. Today I unfortunately had a bad experience in the Floral department. I called about a week ago to ask if they fill balloons for a price. The lady responded that they do and offer the service for free, it just depends how many. I responded 10 and she said that should be fine. Today I went in with my balloons and asked if the lady could help me by filling them. She scuffed at me and told me they would be 50 cents a balloon. It was no big deal, but its discouraging when I previously called and was told differently. She then continued and told me that it would take 20-30 mins to fill them. I said no problem I can walk around the store. She scuffed and took the balloons. When I returned about 20 mins later she was almost completed filling them but I noticed that she under filled one of my larger balloons was asked her to fill resulting in it dragging on the counter. I told her that two were 36" balloons. She refused to fill the other one up completely and I told her not to bother and I would go elsewhere. I asked her if I could buy balloon weights and she said she only had one or else she would have to order more, which I found odd considering they sell balloon boutiques in store. Overall she treated me like I was an inconvenience the entire time. I left feeling like such a burden. I am a loyal Kroger shopper, in fact I use to work at Kroger when I was younger and I know that there is a precedence to treat every customer with respect. I didnt receive that today. I hope she was just having a bad day and this is not the standard this store sets.

JA

Jared P

Tremendous experience that took place on 9/1/2016. I was having acute pain in both of my ears and to make matters worse, I was feeling a bit under the weather- perhaps a scruffy throat and sinus congestion. It was bright and early, I actually arrived 30 minutes before the clinic officially opened at 8:30 AM so I decided to browse around the Mens section. I was extremely shocked to see signs indicating that youd receive a whopping 80% off on originally priced items.. I snatched up a few tees priced regularly at $24.99 retail price but with the discount it came out to $2.33! I was very impressed with the outgoing and kind U-Scan attendant surprised me with a coupon giving me an additional 5% off! She certainly didnt have to do that but was ever so polite. I paid $1.97 for that shirt! What a bargain! I then headed back over to the clinic area and was greeted by one of their two nurse practitioners who swiftly took care of entering my information into their computer system. Not even five minutes later, I was escorted into a patient room where I met the lead practitioner. She was very upbeat, respectful, funny and took the time to listen to my concerns. She researched my symptoms and promptly came up with a diagnosis. She explained to me thoroughly about how to proceed with my treatment and which medications shed be prescribing. Overall, if youre looking for a quick "Urgent Care" visit, this is the place to go. Youll be treated by the best!