|Address:||5946 Carolina Beach Rd, Wilmington, NC 28412, USA|
|Working:||8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–4PM Closed|
We recently built a new home and the builder chose to purchase our appliances from Island Appliance on Carolina Beach Rd. We have lived in our home for less than 4 months and 3 of the 4 kitchen appliances purchased from Island Appliance have broken: an LG microwave, LG gas range and refrigerator. The most recent inoperable appliance is the gas range which exploded in my face Thanksgiving morning. We immediately disconnected the gas line and called Island Appliance to report the incident, requesting a return call the following morning, to no avail. After I was stonewalled and requested numerous callbacks, I drove to meet with someone at Island Appliance in person. Each time I had spoken to an employee at Island Appliance, I was redirected to the manufacturer or the service company. I met with owner, Carlene Swartz, who ultimately continued to redirect me to LG or a serviceman. After she stated that she would work on it and contact me later in the day, (11/28/16) I waited for her call - once again, NO returned call. I called her and was told that she had no information for me. I again called the owner today (11/29/16) at 3:45, after not receiving her promised call. She at that time said "Im sure LG will call but I will not help you" and hung up. She, Carlene Swartz, has refused to provide a remedy for an extremely dangerous situation. As we have researched further into this matter we have learned many other disturbing facts about Island Appliance. We will be pursuing this further as Island Appliance refuses any responsibility for potentially deadly situation.
Purchased Maytag Bravos washing machine 2.5 years ago from Lowes, started making a loud "screeching" noise during the agitation cycle. We are a couple with no kids. Logged onto the Maytag website and found their recommended local repair center was Island Appliance. Scheduled a service call ($75), technician said it needed a new motor which was out of warranty, BUT, they worked it out where they would replace the part for free and I would have to pay labor. So that bill ended up being apprx $275. Apprx 45 days later the same issue, BUT WORSE. Called Island Appliance and they said their repair warranty was 30 days, that they would come back out but there would be a $75 service call fee, if it was the part issue again then it would be under warranty but the labor fees would be charged again. I emailed Maytag and they said that most of their repair centers had the same warranty and nothing they could or would do. So it appears a new washer for us, very disappointed in the quality of this product and its repair center. I understand mechanical issues occur and that there are certain things out of the control of the repair center. However, for the same issue to occur in a relatively "short" time frame (although beyond the 30 days) I would think a company concerned with customer and being paid very fairly for their labor costs should consider certain issues on a case by case basis.
Built a house and bought all appliances from them. After a month of use, the microwave fan does not work and gives off an odor. The dishwasher will not drain during a cycle, then have to run a separate drain cycle and now leaks. I called to report the problem and now all the sudden they have no record of the conversation, even after it was shown to them on my phone a 3 minute conversation. Now they refuse to help with the problem because we are upset. The lady in the office couldnt take her eyes off her computer and look my wife in the eye. She says we did not buy from them, we bought from Whirlpool and Island Appliance refuses to help us. What a sad representative of Whirlpool products. I have a call into a CS manager with Whirlpool to discuss the lack of customer service from Island Appliance. I didnt want to buy from them anyway, because I had heard other bad stories about them, but I let my builder talk me into it.
We ordered a washer and dryer 2.5 weeks early so that we could have them delivered on the date of our choosing. We were promised delivery on 7/11 and our sales sheet stated this fact. We made arrangements to be home on 7/11 and never heard anything. We called and were told that we cancelled the delivery. Then after being on hold for quite some time, we were told that the delivery order was never put in the system. How is this possible considering the sales sheet says "DELIVER 7/11/17"? We were told that they could not deliver the appliances until 2 days later. This means more missed work for us. Today we got a call stating that the appliances would be delivered between 11 am and 1 pm. 1 pm came and went and no one showed up. They did finally show up after their scheduled delivery window. This company has no respect for their customers time and they do not deliver on the promises that they make.
Matthew the technician from Island appliance came to repair the washer which was improperly repaired by a previous company named Appliance Service company who have the most inexperienced technician. But, Island appliance has very professional and experienced techs and excellent customer service and Matthew is very patient and an experienced technician. I am very grateful for Matthews kindness and professionalism. Island Appliance is an outstanding company!
Carlene and her staff are awesome. They are so easy to deal with. They will beat any price, will deliver and haul away. I am extremely happy with my refrigerator and stove we purchased. They are professional, timely and the delivery personnel are quick and knowledgeable. I would highly recommend you speak with them before purchasing from the big box stores. Buy local!!
Excellent sales staff- always give great advice and help with selections you can trust. They only carry products they believe in. The delivery service always professional and on time. Everyone is very helpful from beginning to service calls. Usually shop online- except for appliances and its because of these guys.
Ethan was an excpetional customer rep. He had our wants and need quickly and effeciantly. He showed us several options and then went to his desk to work the numbers. He has exactly the ranges ou church, St. Pauls Evangelical Lutheran Church, needs. We have always be more than satisfied with Island Appliance!
Everyone was incredibly polite and helpful. I received appointment confirmation phone calls and emails. Jeff, who is the technician who came out was on time and provided great service. He was very knowledgeable. My experience was flawless.
They werent able to help us find what we were looking for, but they were very nice about it and the store was charming with a million different choices. It had a lot of character.
Shane arrived on time and troubleshooted the problem accurately and efficiently,,,was respectful, informative and communicated well the issue with our very new fridge,,,thank you
Island appliance repair are great. They were timely, efficient, did a great job and kept in touch by email and phone. I recommend highly recommend them.
I work with these fine Gentleman almost every day, they are extremealy proficient at repair, very professional, on time and just all around nice guy
The sales and service staff are knowledgeable and very accommodating. The selection of appliances is excellent. Will return when I further need.
I needed a new refrigerator. Nathan Bouch was an incredible help. Ask for him, he is awesome. Great place to shop