Leith Cars

Reviews 5

MI

Michael Nader

I took my car to the Leith Jeep Chrysler dealer on Capital Blvd. on Friday May 12, 2017 for the analysis and repair of the cause of the check engine light being on. I dropped off my car at the dealership around 9:00 am because the check engine light came on and the car would shut off on its own. At around 3 pm same day the service manager Jay Peters called and said it was the Crank Sensor needing replacement and based on the cost he quoted ($270 parts & Labor) I approved the repair. He called 1 hour later and said that the bad sensor has caused damage to one coil and that he will contact me when they figure which one. I did not hear anything else rest of that day. The next day I call to find out Jay peters and the mechanic that worked on my car are both off duty and my car needs to be kept at the dealer over the weekend and on Monday. After complaining that I have to go to work on Monday another manager offers a loaner vehicle so I go and pick one up. On Monday I leave two messages for Jay Peters and one for his manager Bill Lewis. I get no returned calls from either one. Tuesday mid-day Jay Peters finally calls and says my car needs a new computer (quotes $1000 for the part and around $500 for labor) and no mention of the coil issue or anything else. So already having trust issues, I ask him to put my car together the way it was and I will pick it up. Wednesday morning I pick up my car and notice my stereo is not working. I take it back to the shop and Jay Peters acting all surprised takes the car back into the shop. One hour later the car is brought out and my keys are returned so I get in and the stereo is still not working. When I approach Jay Peters again he claims that the Radio has been the cause of all the issues I been having and that since it is not an original equipment and after-market stereo (Kenwood) they dont take responsibility for its damage. I speak to the manager Bill Lewis and he takes the same position so I leave with my car. I have been driving my car without the suggested computer repair ($1500 estimate) for a week now with absolutely no problems. I believe the dealership is responsible to refund me for the cost of my stereo ($200) plus installation ($50) as my unit worked when I took the car in.

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PA

Patience Tinsley

Getting the pre owned vehicle was great. No complaints.. until 2 months down the road, when I begin to have problems with my tires.. I was told by a vw dealership that all four of my tires need to be replaced and repairing it out of the question. You would think with a certified pre owned vehicle your tires wouldnt need maintainence so soon. Not much sympathy was given by Leiths service center. Pretty disappointed since they left such a good impression to begin with.

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SH

Shivam Patel

Very friendly staff!

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KJ

KJ Anthony

Top quality service

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HA

Hakim Chahboun

bad

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