Category: | Appliance Store |
Address: | 9571 South Blvd, Charlotte, NC 28273, USA |
Phone: | +1 704-553-2664 |
Site: | searsoutlet.com |
Rating: | 3.2 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM |
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Ryan Johnson
My Fiancee and I recently bought a new washer and dryer set from the Sears outlet location off of South Blvd. in Charlotte NC. We were very pleased with the sales team and the service they showed us. We arranged to have the units delivered and installed in our newly rented townhome. The installers came out on Tuesday, the 16th, the day after we received the keys, and installed the washer/dryer pair. We moved in that following Saturday, the 20th. It was around 12am when we decided to use the new machines for the first time. Roughly 30 minutes to an hour later we found water flooding into multiple rooms of the townhome. The water made its way out of the laundry room and main hallway, under an interior wall into the kitchen and underneath the cabinets, dishwasher, sink, as well as refrigerator. We acted as quickly as we knew to do, and were horrified to find the drain pipe had never been attached! The washer was still spewing dirty water continuously onto bare sheetrock, and the exposed section of the wall frame. We called the next morning, after they opened at 10am, with no answer. We waited awhile to call the installers listed on our receipt and were told they would call the store and that Sears would call us back. We call later after not getting a call. I insisted that I speak to the store manager. We were told he was busy and that he would call us back. Store Manager "Trent" finally called. He listened to the story, was very apologetic, and told us he was going to "pass this up" and that "Sears was totally at fault for this". He asked if I would take photos and email it to him. Trent went on to say that because it was then Sunday, it was likely no one would call until the weeks start. He told us to call back by Wednesday if someone not come out to estimate the damages by then and that the issue would be "in the customer service file". It is now Wednesday the 29th, nearly a full TEN DAYS after the washer flooded the home we just moved into. Trent continues to say that there is nothing else he can do if the owner has not contacted us. Yet will only give us the name Vadim. I met with Trent in person on Friday and he even had the gall to tell me that Sears Outlet isnt even a part of Sears when I explained I would never buy from a Sears again! Seriously? You want to patronize us further? Meanwhile, we have been without the new washer that we paid $1,200 for. We had to dry the dirty garments in a new dryer so that we could continue to soak up water. We have had to take our clothes and towels to a laundromat just so we could have clothes to wear to our full time jobs. As of this morning there is still moisture in the carpets even with the fans running non-stop and we still cannot do laundry. Even the common areas cannot be fully unpacked because the carpets are still drying. The home is now musty, and a week out we have had no indication this issue will be resolved. We are worried for our health, safety, hygiene, and our own belongings being compromised. We are extremely upset with this experience and highly dissatisfied with the non-urgent attitude in regards to this matter.
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Anne Merritt
Save yourself a ton of trouble and stay away from this store. About two weeks ago, fiancé and I purchased a washer and dryer from this store totaling around $1200 dollars including delivery and installation fee. Everyone at the store was very friendly and helpful. The problem began after the unit was installed on August 16th. We had the unit installed by two store professionals in our new rented townhouse on Tuesday August 16th, and returned to the townhouse for move-in on Saturday the 20th. The first time we went to run the machine, we noticed water FLOODING into our kitchen...which backs up to the laundry room. It seems that the men who installed the washer failed to appropriately attach the drainage pipe, which lead to dirty laundry water flooding the entire laundry room and seeping through the wall under the cabinets in the kitchen. It had also soaked into the adjacent living room carpet. We immediately called both Sears and our rental company. Despite numerous calls to men both calling themselves managers of the store (turns out Dennis is an assistant manager and Trent is the store manager), and despite an "installation guarantee" listed on our receipt, nobody at this store seems willing to help us. Both managers indicate that the store "owner" will be in charge of fixing this problem... But the man is nowhere to be found. Were told that his first name is Vadim, and thats "all we can know". It has now been nine days since our brand new rental was turned upside down. Weve received one call from Sears (today, finally) and nobody has come to look at the property. I guess the owner wanted to come look today... Which seems a little sketchy. Generally a non-biased contractor or restoration expert would come to look at the damage. Long story short, we are now getting our insurance company involved as it would seem that nobody at this company seems to understand the urgency of sitting dirty water over a period of time. I will never shop at Sears again, and will not touch a Sears outlet (which is somehow immune to Sears customer service standards) with a ten foot pole.
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Michelle M
Shopping for an over the range microwave... Going to this store was one of the worst experiences for me. The sales person was extremely unprofessional. After my husband waited for him to finish with someone else he walked over to finally assist us to then (while talking with us) was interrupted by another customer and walked away to help him!!! YES! While working with us. THERE WAS NO SORRY SIR I WILL BE RIGHT WITH YOU. We were ready to make the purchase by he walked away. In the mean time, while waiting for the salesperson to come back some woman came and pulled the tag from the one we wanted! Yes, so when we finally got the attention of our sales guy we told him that we wanted it but a lady took the tag. After searching the store, we found the lady working with who we believe is the manager. She says I pulled the tag and that is the one I am purchasing! I said we were standing here first and "first come kinda first serve"!?!?! We thought! How wrong we were. So manager says "well geez I dont know what to do here". Really! That was his response! No I am sorry this has happened what can we do to fix this. After an awkward silence!!! Our sales person says to the "manager" can we take 10% off another one? Seriously! We were looking at a convection microwave and the were offering 10% off of something that wasnt anything like what we wanted. I was so dumb-founded by the whole situation that I told them I would rather give my business to someone else and pay full price. Honestly I walked into this store at least a 1/2 dozen times and every other time they were very expensive for an outlet store. This was the 1st time they had something at a reasonable price to then have unprofessional people working there. And yes I called corporate too.
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Samuel Getward
Drove from Durham to pickup a dishwasher ordered online. Got there to find the dishwasher was not new in box as listed on the site but used. After speaking with the manager briefly he apologized and quickly exchanged it a similar model that was new in box. The issue was handled swiftly and in a professional manner that showed they valued my business. Customer service was great and so was the deal I got. FIVE STARS!