Intrex Computers

Reviews 4

JA

James Petrie

I took my computer to Intrex to get repaired because the light that normally determines if there was power going into the computer was no longer on when the computer was plugged in. I asked the tech if the problem could be caused by a short in the plug or a cracked motherboard. He seemed to agree with what I said. Before the light problem, the hard drive was working fine with no signs of any problems. A week later, I had not received a call form Intrex, and they still had my computer. When I arrived at Intrex, to check on the computer, I was told by the tech that it could not be fixed but the information from the hard drive could be loaded to another computer. I asked if the hard drive could be installed into a new computer of the same brand in order to save my programs; I was told that it could be done. Days later, still without a call from Intrex, I decided to go there to get an update when I was told that my hard drive had crashed and all the data, including my sensitive information, was lost. I had backup on some of it but with no warning on the power loss issue, I had no way to update my backup before I delivered my computer to Intrex. So, I asked the technician if he was responsible for the hard drive crashing, and he said, "No, I really respect what you do for a living, I can learn a lot from you, I am only twenty-one years old." After our conversation, I asked the manager if he could look at the computer and tell me if the technician was responsible for the damaged hard drive or if there was another reason for the crash. Today, many days later, without a call from them, I went there and was told by a representative at Intrex that they dont have the capability to go to that level where it could be discovered why the hard drive crashed. In the end It cost me fifty dollars to get my computer back, and it was in a bag in pieces. I will take the computer somewhere else to get a diagnosis on the power problem and the hard drive crash. I am a professional investigator, and I dont make judgement on issues out of my field. However, in this case, I will pass judgement on the service in general: I was not kept up to date on what was happening with my computer, or that there was a hard drive crash, or even when it happened. In my opinion, too many days passed without informing me about the computer.

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JO

Jonathan Hau-Yoon

Pro: On the bright side, my computer had a faulty motherboard, which was fixed by my purchasing a new one there and having them install it for me while I waited. Con: The person helping me out was okay, if unenthusiastic. He was quite passive, and wanted to book my computer in (which would take a few days). I had to suggest buying a new motherboard to get things done. I can understand though; its nearing Christmas, and nobody really wants to work right now. But I had a pretty big problem with the (person who seemed to be the) manager. When the service representative was helping me with my computer, he mistakenly quoted me $20 instead of $60 (because swapping motherboards is a more involved process). A good manager wouldve apologized to me for the error, and negotiated a price in between, or let it slide because it was their fault, asking me to come again. Instead, he berated the service representative in front of me, and then walked off, all the while completely ignoring that I was there. Had I known it wouldve cost that much more, I could have installed the motherboard myself after theyd checked that it worked correctly. The motherboard itself also cost about $40 more there than it would have had I bought it online, though I was in a hurry and was okay with paying the premium. If the manager seemed to treat everyone badly, I might write it off as his being a jerk, but he wasnt. He seemed happy serving another customer, but completely ignored me. He wouldnt greet me, didnt welcome me in, and seemed to view my presence as a nuisance. I dont know what to make of it; its the first time in this city that Ive felt that someone might be racist. I wouldnt want to go there again unless I had no choice.

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MI

Mike Hodge [email protected]

Due to a nearby lightning strike my computer would not power on. I replaced the power supply and still nothing. I decided to take the computer to Intrex Computers (Cary, NC) for diagnostics. A week later I was called and informed that the motherboard was the problem. I asked the tech on the phone what type motherboard they would use to replace the defective one. I was told that it would be replaced with the same motherboard that was in the computer. I had built this computer and I knew it had an ASUS H87-PRO board. I ,also, had previously looked online for this motherboard and could not find one available. I was a little surprised when told they could replace the damaged board with the H87-PRO and I questioned the tech about where he could source it. The tech informed me that they had their own supplier. I thus went to the store to order and pay for the board. When I got there, I again expressed my surprise at them being able to get the H87-PRO, and had them place the order. I did not have my reading glasses with me and did not look at the invoice until I got home. The motherboard shown on the invoice was the ASUS Z87-K-R (R denoting refurbished). The ASUS Z87-K has been replaced by a newer version ASUS Z97-K which I found on Amazon for $130. I was billed $150 for the refurbished board. Not only did I NOT get the board I wanted, I payed more than retail cost for an out of date refurbished one. I called the store and was able to cancel the order. I was granted a full refund but no apology. I dont know if this is a customary business practice for the store or not, but I will not be going there again in the future.

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MA

Mary Lu

This place is the bane of my existence. I took my cracked iPad in on June 6th (Friday) to have the screen replaced. The service person at the front desk said that they will order the part and should be fixed by the following Monday. I waited until Friday, the 13th to go pick it up since I assumed that they would have fixed the screen. When I arrived at the store Friday afternoon, they told me that they were working on it and to come back in a few hours. It was already pretty late in the afternoon, so I decided to try again the next day, on Saturday. I gave them a call on Saturday June 14th to ask about the status and they said that they couldnt get the iPad to charge after replacing the screen and the "iPad technician" would be out of office until Monday. I was hoping to have my iPad functional before going on a two weeks trip, but no luck. During this time, I received no communications or phone calls from the store regarding the status of my iPad. Two weeks later, I just called them today, June 25th and they informed me that they had to order some tape because the one they had didnt stick well. I am told that the tape should be in "by the end of this week", but who knows how long itll take for them to actually fix it. So 3 weeks later, I still dont have my iPad and have little definitive answer as to when I can pick it up. If you want your product to be fixed in a timely manner, do not come to this store.

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