GoWireless Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	207 Market Street, Yonkers, NY 10710, USA
Phone:	+1 914-294-3703
Site:	gowireless.com
Rating:	4.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM

Location

Photos 11

Reviews 18

Norman Wechsler

Last Saturday Oct. 1st, I upgraded to a new Apple 7 Plus in the Verizon store in Ridge Hill, Yonkers. I was assisted by Danielle, who was incredibly helpful, professional, competent, friendly and patient. I am nearly technologically illiterate, but Danielle led me through the steps required to exchange my 6 Plus for a new 7 Plus. She processed everything expeditiously, and told me that she expected my new phone to come in much sooner than we had been told in the Apple store. Yesterday we received a call that the phone was already in, and today my partner Donna and I returned to pick up the phone. Once again, Danielle was extraordinary- responsive, incredibly knowledgeable, fast, focused, and supportive. She made what for me is often an anxiety-provoking experience into an easy, quick, and highly successful event. Im sure that Danielle isnt being paid enough, deserves a raise and a promotion, and has earned a shout-out for her exemplary service to Verizon and Verizons customers. My feelings about Verizon have soared as a result of the outstanding work that Danielle did working with us over the past week. Thanks Danielle, and thanks Verizon, for enabling me to get my new Apple 7 Plus- with a better plan and savings to boot.

Lisa StLawrence

This place saved my life this weekend. Passing through for a weekend visit with friends, and my phone goes dead. Wont turn on, I know its charged, Im freaking out because I have no idea where I am. I pop into the first place I can find, and Im immediately greeted by Ken F. At first, I was like oh great this guy is just going to try to sell me something, Im not in the mood. But he didnt! He was so understanding, and helpful with my phone; I think he could tell I was panicking. After some trouble shooting, it turns out I just needed to replace the battery, which he did for me. He did try to get me to buy a better case than what I had in the end, which okay yeah, I did. All in all, it was one of the better cell phone store experiences Ive ever had. Well done, 10/10 would recommend!

Denise Sherwood

I was recently in the area of this Verizon store and had the most fantastic experience there. I was travelling on business so I obviously needed my phone but for some reason it just stopped working. I also needed it for the GPS which made this even worse. I stopped in and Ken Fratazzi went to work. I was frantic, and truth be told, I might not have been as polite as I could have been upon entering. He took the time to calm me down, got me talking about my business and family, all while trouble shooting my phone. I still dont understand what he did, I just know that by the time he was done I was calmer and my phone was working again. He is a very nice man, extremely capable in what he does and a credit to Verizon. Thank you for hiring such caring people.

Will Nelson

The lady that helped us was awesome! Richardo was very unprofessional. Richardo was on the phone with someone regarding his medical stuff, while helping 3 different people. It was super annoying, and again, unprofessional. Do your personal calling during your break... Dont make customers wait, and listen to your personal conversation. Anywhere I have ever worked, personal calls were not allowed, while on the floor. He made the visit annoying. Also, dont curse when something isnt working correctly. Unprofessional.

Bob Joseph

Great experience. Been to this store numerous times before and they were ok. Came in recently and they have a whole new look and new staff! The assistant manager that was there before is now the store manager and he great he puts his customers first. He will do anything he can to make u happy just like he did with me. Definitely coming back. You guys rock.

Genesis Baez

Employees are very pleasant! Those guys are always happy and work as team. Had an amazing experience! Definitely will be going back and recommending my friends and family. I would recommend seeing the manager Abiel but honestly if he is not available his team is just as great. Go Wireless has done right hiring him and he has done right training his team.

The Fake Vegan

Amazing staff! I went with the intention of getting accessories for my moms phone which was a bit outdated. I was informed of a newer phone and Im so glad I listened to the sale associate because my mom was ecstatic when she received her new phone for Mothers Day. Customer service was great and I left with everything I needed!

susie_ polish

I went in about 3 weeks ago and I met Amelia she was very helpful in helping me get my Galaxy Note 5 . She was a big help I dont know what I would have done with out her help. She really understands what it means that the costumer is always right . I would definitely go back to her if I have future problems with my phone .

Patrick Noonan

Brad helped me out today. He could not have more professional, helpful, nor pleasant. This particular location has been incredibly hands-on. I will keep coming back here, even though most of my time is spent in Manhattan. Its low-key down to earth feel makes it special. Keep up the fantastic job, yall.

Sergio Quinche

Amelia is a great sales person! She did everything possible to find a solution for my s7 edge problem i was having. Great customer service ! Would recommend everyone to her! I will go back to her for my next upgrade and if i have any questions! Thank you Amelia. Hire more people like her !

Kadeem Stevenson JR

Today I went into the store to purchase a new phone. The representatives in this location were very knowledage about all of the different plans and pricing. I also was given a Fios quote while at the store and might switch to Fios. Great customer service from everyone at this store!

Hilda Hutz

My husband and I came in the Gowireless store in Ridge Hill to Upgrade to a new smartphone. Ken and Karoline helped me pick out a new phone and add a new phone for my husband Rich. Excellent service! Also, the store manager Abiel helped save the photos from my old flip phone

aisha lucas

Jordin and Jessica gave me the best customer service I ever received in a verizon. They were professional and got the job done in a timely manner, they definitely deserve a raise and to recognized as the best verizon associates ever. Also Jordin was very handsome ;)

Nicole Pinto

My experience with Ricardo and Abiel was excellent!!! I came in with a cracked iPhone screen and they fixed my problem and they hooked me up!! They both had me lauging and It was a great overall customer service.I will definitely recommend this place to anyone

Stephen Reid

Amelia is the best sale person! She helped me out with what I needed. Very helpful and informative. Showed patience! Shes wonderful. I would highly recommend her. She makes me want me to come back to the Verizon store! Give her a raise! Thank you Amelia.

Lydia Gordon

My experience with Dannielle 11/1/16 was great!!!! I came in with much help needed and little time and I was able to get everything resolved with all her patience and help! Hooray to Dannielle! 5 stars!!!

Drusilla Ortiz

Karoline very well explained my options. Helped me stay within my budget. Happy was able to upgrade and Karoline was able to set me up with great accessories and Im happy to be a Verizon customer.

Cherry Stroman

Karoline & Ariel were knowlegeble ,patient &effective in familiarizing me with my new mobile phone. In addition, they both were polite & pleasant. My experience with them was memorable.