FAMILY DOLLAR

Category:	Dollar Store
Address:	392 Jersey St, Staten Island, NY 10301, USA
Phone:	+1 347-587-8211
Site:	familydollar.com
Rating:	4.3
Working:	8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM

Location

Photos 15

Reviews 18

Azaelia Dendron

I love Family Dollar. This store allows me to shop for what I want at prices I can afford. This specific location (392 Jersey Street) just opened up, so I thought “Why not?”, and decided to purchase a few things there. I walked in and was greeted by Richard, a genuinely nice man. My shopping experience was not bad. In fact, it was very normal for a Family Dollar on Staten Island. Long line, three cashiers on registers, and most customers were purchasing items for Christmas. Whatever, fine – I can wait in line. It’s a Sunday afternoon; I’m not in a rush. I got to the register and paid for my items with no problem. However, what I saw after my purchase was shocking, to say the least. Like I stated before, most people were doing their Christmas shopping. The store was crowded; in fact, the checkout line extended to the back of the store near the frozen foods. I’ve worked in retail/customer service for 13+ years, so I can understand how crazy things can get and how high tensions can be. There was an older female cashier working on register who was taking care of someone with a huge purchase (full shopping cart). I could clearly see that the older female was attempting to close out her drawer after the purchase (I guess her shift was over). I’m not sure what the problem was, but I watched as the Store Manager, Curtis, rolled his eyes and said some smart remarks to the female when she asked him a question. And I saw the look on her face, clearly indicating that those remarks were upsetting to her. Do that once, maybe you’re having a bad day or are upset that you have to work on a Sunday. I’ll let that slide by. But I watched as he did it three times to her, and then looked at my face and cut his eyes at me. You know what’s interesting? Curtis had nothing to say when his greeter proceeded to open a paper bag of empanadas and stuff one in his mouth on the work floor in front of him and other customers. He had nothing to say when a Spanish speaking older lady needed help and the employee that spoke to her before refused to speak to her again because he was frustrated. He had nothing to say when another manager from another store proceeded to take a phone call from his WIFE in front of a register. And he had nothing to say while the two younger women at the second register kept giggling and laughing at other customers (maybe they weren’t; but the laughter was obvious enough to make someone uncomfortable). So maybe his attitude was like, “Hey, as long as I don’t have to answer any questions, whatever. But the second someone asks me for help, they’d better watch out!” I understand that maybe you’re trying to establish yourself as manager – but that was the wrong way to proceed. If the older employee was doing such a bad job, maybe put her in a time slot/shift when the store is less busy. And if the problem continues, take the employee aside and speak to them regarding their performance; don’t reprimand them in front of other employees and especially not customers. And for God’s sakes, please cover your buttocks with your jeans instead of wearing them below your crotch. Maybe he needs to have employee relations training. Maybe he needs to learn how to treat customers. Maybe he should be spoken to by his manager. All I know is - if management is supposed to represent this brand, it looks like I’m going to have to find another store.

Durell Jones

I give this store five stars my reasoning because I work here but overall cause the customers you guys keep us going.... without yall support we wouldnt be able to give you great customer service. I love seeing the regulars that come in 3 or more times a day lets me know faces and I also remember how you like to pay so you dont ever have to remind me. I love the atmosphere staff is great too lol we like a family at family Dollar we look out for each other and look out for the customer as well and for anyone reading this review next time in family Dollar say hey to Durell the cashier that be at 1 2 or the 3 register

porscha wilson

Everyone was stop rude at this location.. I was upset that I actually needed the things I did..because nothing else was open

Jasmin C

The workers are always polite and helpful. I like this store theyre pretty well stocked so its a one stop shop.

Lexiie rodriguez

Great prices good customer service very helpful and there is theft protection wich is always a plus

ferocious leo

Besides the nasty staff, they have everything you can need.

Sherwyn Carter

Moderately expensive and convenient for home shopping!#...

Tasha Conway

Great service will be going when i need to thanks guys...