Apple Staten Island

Category:	Computer Store
Address:	2655 Richmond Ave, Staten Island, NY 10314, USA
Phone:	+1 718-568-2230
Site:	apple.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 89

Reviews 9

A Private User

I will give you the best advice ever: If you have a MAC computer, do NOT take it to the Staten Island Mall. Invest in a bus ticket and go to the 5th Avenue Manhattan store (make an appointment onlne first, they are very busy). The guys in the Staten Island Mall Apple store have barely enough knowledge about computers. In my case, I had a macbook with a faulty motherboard. Standard procedure is to copy the Hard Drive, send the computer in for repair, reinstall the data, then present all to the customer. They copied my 250 GB hard drive, sent the computer in for repair, then gave me a computer with an 80GB Hard Drive...Huh? That wasnt possible. I had 200 GB of data on the drive. Oh yeah, they LOST data. What about the original 250 GB drive? ***They threw it out.**** Any other apple store will present you with the computer and the hard drive and take the hard drive once you see everything is working and is there. This would NEVER happen in the Manhattan store or the San Francisco store. Those kids are top notch there. Be smart. For Mac stay clear of the Staten Island Mall.

Peter Donchik

Just got a change of phone (note that I do not call this an upgrade) after owning a Samsung for 3 years which performed flawlessly. The screen cracked on the new 4S after sliding the phone in my pocket on the third day which either hit my chapstick or was compressed between it as I moved. The manager Christine basically said that that is impossible and indirectly accused me of lying. Poor attitude overall with support. So now they said that I either pay $199 for a new phone or live with it for the next two years. Unfortunately I can never prove my case and Apple holds all the cards. The phone is terrible for forming group texts unless you set it up through an App or your computer. The screen is way to fragile despite their claims that it takes a large blow to crack it. I am a large share holder but am very disappointed with their customer service. I guess when everyone is buying your product, and your stock is rising you dont need to be so supportive .

Arban Arapi

I arrived at the apple store with a few problems, my apple earbuds that came with my phone stopped working all of a sudden, and my iPhone has been having some battery troubles, and off the bat when i entered the store, i was told it would be an hour and a half wait time, Which in retrospect was my fault, i hadnt filed an appointment and came at a busy time, what i didnt expect was to be bounced around by the employees for the next 3 hours. Time after time i was told it would be a little longer and it has turned into such an ordeal, If possible, i would rather just sell my phone and buy a new one every time i had a problem since the apple employees seem to just help anyone purchasing a new product and tell everyone that has a problem to wait an extra 30 min. I called my boss and told him that id be late but i just received a call from him telling me not even to bother coming in today since its been 3 hours. 0/10 would come back.

Fahed Kawwa

called Apple Store Staten Island mall was left on hold for over one hour so I end up driving there while Im still on hold. My phone hasnt been charging I tell the guy who works there and Im still on hold for over an hour he cared less giving attitude like yea it dust inside the charger slot he grabs my phone cleans it and here problem solved and my phone still not charging , I request to speak to a manager to see what he can do for me,no appointment no help he puts me with his manager I try to explain he cuts me off telling right now I cant help you with anything and looks the other way. Super rude and unproficinal only if Apple corporate would know about her managers who make ther business look bad. Wil never go there and Im switching to android. Rip off bad management

Robert S

this store is a complete rip off. all they want to do is sell you another phone. i went there with my grand daughter she dropped her Iphon5S. Screen was cracked. First you need an appointment, so we made one for the same day. Waited around the Mall for 2 hours then went back for our appointment. Needless to say that we had to wait around for another hour plus. The Tech came over and ask what the problem was we told him. he said he had to see that the phone powered up. he came back and said the phone was unable to power up that we needed to purchase a new phone for $400.00. we left and i surfed the web and found an independent who powered up the device fix the screen for under $100.00. Be careful they work on commission. Apple as a whole is less then 1 STAR.

MICHAEL MIKHAIL

very unprofessional, staff needs training on how to speak with customers and understand stand whats going on first before they speak. when you ask for a manager the person will bring you a young kid that has no knowledge about what is going and half of the time the supervisor is not paying attention to you. i wasted TWO hours yesterday and nothing get done. after leaving the store i switched 22 lines from my company to Samsung and traded our i phones. no respect for paying customers and the TECH person is programmed like a robot just looking at his tablet and talking and when you prove him wrong he answers back and gives you P.S. what i saw yesterday was really sad and unpleasant. shame on the management team for allowing whats going on the sales floor.

David Nilsen

I love Apple, not in a fanatical way but...we can say I am a supporter (have been since forever). However my largest turn off about this store in particular is the smell. This shop always, without fail, smells like feet and bad breath. I can account this to the swarms of pre-teens and teens in the store checking facebook and "testing" the durability of the products. Face it, mall rats smell, they dont shower and eating while doing everything is just a fact. You always know where they have been, by the grease smudges and sticky finger prints. In short...If you need to pop in to buy and then leave..go for it. If you plan to see the newest Apple has to offer, go on the web site.

kimberly fung

Friendly and knowledgeable and the epitome of what Apple represents. The wait time is normal (20+ mins on a moderately busy day), its the only Apple store for miles so that is expected. It does get hot in there when crowded because of all of the electronics. I appreciate that they have the appointment system so at least youre not just waiting around for no reason. Even if you just walk in they will greet you and help you get an appointment set up if you need. Sometimes it does get too busy that you cant find someone to help you but if you saw the crowd youd understand. The only complaint is that the actual store is physically too small.

Bob Sweeney

All Apple stores suck. You walk in and instead of Asking if you need help They tell you you need to make an appointment. Then you get to stand around for 15 minutes Waiting for your appointment. This reeks of snobbery to me. You get to pay too much for their products just to deal with this crap when it breaks! And people fall for this! The products are underpowered, over simplified, overpriced, techie boutique garbage and the stores are worse. Wake up people Apple sucks! At any other tech store employees will bend over until their ears touch their ankles, spread their cheeks and smile to get your business. Why deal with Apple snobs?