United Carpet

Reviews 6

ME

Mercy Hs

My husband and I dropped in one afternoon recently. We are in need of a new kitchen floor. The sales clerk, who did not bother to identify himself, acted snooty right from the start. When my husband mentioned that we had never been in and wanted to check out the store, the clerk haughtily informed us that they had been open for two years. So what? We havent needed flooring in two years. The oddest thing was when my husband asked for a ballpark price on this one tile we liked. He took the sample and disappeared into the office. He was gone quite a while, so we wandered over towards the office. We then heard him on the phone asking someone for a price. Really? There was no way this fellow could come up with a price without calling someone? When he came out and told us the price (not mentioning if it was for the tile or for the tile + installation), my husband was admiring an entirely different kind of flooring. I jokingly mentioned to the clerk that my husband was now redesigning the entire room now that he had seen this sample. The clerk, stonefaced, just turned on his heel and walked away never to return. I then told my husband that even if this business was giving away flooring, I would not deal with them. Note to this business: We walked into a local appliance store and mentioned to the sales clerk that we were just beginning our search for appliances. That sales clerk did his best to foster a relationship with us. In less than an hour, we bought a refrigerator, range, dishwasher and microwave. If you had shown the least bit of attention to us, you may very well have sold us our kitchen floor tile instead of getting a bad review here.

---

DA

Dana Spencer

We are looking to have custom area rugs made for three or four rooms in our house. We stopped in United carpet to check out their selection. It was a bad experience from the start, as we were not greeted or even acknowledged when we entered the store. We wandered over to the carpet section and looked through their extensive selection. We found several that we really liked and only wanted to ask about pricing as it was not indicated on the styles we were interested in. I walked to where the salesman was and waited for him to acknowledge me, perhaps tell me he would be with me in a moment, something. He was with another customer and made no move to assist me or let me know that some sort of service was forthcoming. We were in the store for almost 20 minutes waiting with never a word from this man. It is one of the rudest experiences I have had. I am not going to beg someone to let me spend thousands of dollars in their store, I am sure there are many other places that will be happy to have our business.

---

MA

maureen lafontaine

We purchased laminate and tile flooring about 9 months ago. The entire process was easy, results are beautiful! Great selection. They always seem to be short on staff, but theyre incredibly knowledgeable.

---

KE

Kevin Kluth

Their sales staff is very knowledgeable and the installers did an outstanding job! Highly recommended.

---

DE

Derrick Spatorico

Rick and his team are tremendous. Great service at a great price. Very pleased.

---

BO

Bob Bianchi

If your looking for carpet or flooring in Rochester. Give these guys a look

---

---