Category: | Car Dealer |
Address: | 210-11 Jamaica Ave, Queens Village, NY 11428, USA |
Phone: | +1 718-479-6200 |
Site: | starcarsny.com |
Rating: | 3.3 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–7PM 9AM–6PM 11AM–4PM |
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Margo IB
The worst service you can expect. Do not deal with this dealership!!!! I got a Jeep Grand Cherokee from these guys and traded in my vehicle. They were very persuasive to get me to accept their deal, promised to pay me $4k for my vehicle (blue book value $6k), extremely arrogant owner Nick came out to close the deal, I ended up getting $2400 for my car. I spent hours there and ended up giving up my car for the low price and getting a lease from this place. Huge mistake! Servicing the car was a big pain, very long lines. The worst part was that I couldnt return the vehicle back to the dealership at the end of lease. Ive had a few days left on my lease end and I phoned the dealership several times to confirm that I can return the vehicle on Dec 23, day before Christmas. I have received confirmation from the dealership that they are open until 3PM that day from several people and that they would accept the vehicle and ground it. My lease end was Dec 25th. When I arrived at 12PM at the dealership, the salesperson promised to ground my car after we look over another potential lease. I was not satisfied with their deal and decided not to get another lease from them. That is then I was informed that they cannot ground my vehicle because of the holiday. The owner, Nick was extremely rude, hot tempered and told me that he would ground the vehicle today only if Im walking out with another lease right now! Nick basically kicked me out of the place in an extremely arrogant and rude manner, and he is the owner! You get a good picture of the management of the place! If you are looking for good service or at the very least decent human relations, do not lease or buy with this dealership.
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Prez Gully
worst experience and a waist of time after i picked a car the salesman Claude asked me for my licence insurance and bankcard etc to start the paper work.. the finance guy David said they need a specific amount down due to my credit which wasnt a problem because i was prepared.. before tellin me or showing me on paper what my car payments or anything was going to be they swiped my card took the money and said theyll call me in a couple days they have to run my stuff though different banks to see who offers a better deal..i was stuck on stupid scratching my head asking them well arent you suppose to run it before you take my down payment? they said no this is there procedure i said ok 4 days passed no word i called several times to speak with David the receptionists all told me that hes in but isnt answering his line i went to the dealership to find out whats going on when i got there i was pissed and aggravated at this point but kept my cool David told i need to put down more money i payed $5000 down hoping to get a decent car payment now your telling me you need $10.000 down? wtf i said forget it and demanded a refund i was refunded my money and got a receipt i know my bank and depend on who the merchant is in this case Star i can either get it back into your account 5-7 business days after a week pasted i checked my account and didnt see the money so i called my bank and they told me the day after the refund was posted Star canceled the refund and the reason for that was because the amount refunded doesnt match.. STAY FAR AWAY FROM THEM!!!
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Jonathan norman
All dealerships inside NYC have space constraints - understandably. But STAR is in probably the worst location and has the worst facilities Ive seen of any NYC Chrysler dealer. They sell new Chrysler/Jeeps and Dodges in the same building, used Chryslers/ Jeeps And Dodges AND repair Chryslers/Jeeps and Dodges in a small space. To make things worse, the space that should be used to sell used cars is occupied by a FIAT dealer that rarely sees business and could be better served on Hillside Avenue. To make matters even worse, theres no space for consumer parking and the adjacent parking is bus stops or metered parking. I got a time-out ticket before. The staff isnt well-trained or highly knowledgable of the product or inventory and they dont offer loaner cars - which means any repair you need will leave you sans-car for a while. Maybe even a day or three. I prefer to buy and have my cars repaired in Long Island where the facilities are better and loaners are understood to be a necessary compliment.
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Stacy Love
It took me months to find the perfect car after visiting different dealerships and realizing that some people will tell you what you want to hear, to get you into their dealership. My experience with Star was very different. I spoke to a young lady who said that her integrity was on the line and she prefers speak the truth than to disappoint me. I was like "what the heck, one more dealership wont kill" I was introduced to the young lady and then to my sales rep. The transition process was very smooth and I found the perfect car. I really appreciate their honesty rather than leading me on. They had lots of cars to choose from. Will definitely refer my friends and family.
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Scott Rosenfeld
I shopped around for 2 months to find the jeep I wanted. Went to 5 different dealerships all were the same barely wanted to help me unless I was willing to settle on something from there stock only. Finally ended up at Star jeep I dealt with Nick the sales manager what a pleasure it was he helped me from start to finish. Never had a problem every question I asked he was able to answer right away. I rarely say this but this is true that it was a wonderful dealership to deal with and when my lease is up I plan on returning for a new one. I will also be recommending them to my friends and family. Thank you Nick see you in 2 years for my next one.
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Olivia C
Any other day I would say this service department is good, not today. Ive been here from minutes to 8am and just witnessed someone who was on line behind me get his car serviced before mine because he was chatting up the service advisor about the need for a wheel chair and a ramp. So miraculously his car was serviced prior to mine...."accidentally the service documents were shuffled out of order". And then she wants to get loud as Im explaining where she went wrong. On the weekend they are short staffed....so here youre limited to incompetent staff. Ill be reverting back to Garden City location!
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Irene STATVAS
My experience with my salesperson was great , he took the time and had patience with me. But when it came to deliver the vehicle the salesperson was away but the gentleman that assisted did not care brushed out so quick , received my money and said your done. No explanation of vehicle. No setting up bluetooth for me , I thought it was the law to be hands free. He was arrogant obnoxious and issued I feel wrong vehicle. My Jeep Wrangler states tubular side steps I did not get that. I was also promised a few oil changes. The salesperson is phenomenon but the Manager (southasian guy) nasty.
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Timothy Jacques
EXCELLENT!!! Sales person Jean Brutus is a Great guy very helpful and patient with helping me with the paper work on my new "Jeep" and the new manager Andrew Bowns is a pretty cool guy also he gave me an excellent deal on my purchase, Matter a fact I can say all the staff that I dealt with today were friendly and nice to deal with to Stacy Lall who set up my appointment to the mechanic that was walking through the lot that I asked a few questions too. No one pressured me to buy anything and that was pretty Refreshing & relaxing.