Dollar Tree

Category:	Dollar Store
Address:	806 Pelham Pkwy #4, Pelham, NY 10803, USA
Phone:	+1 914-235-3735
Site:	locations.dollartree.com
Rating:	4.1
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM

Location

Photos 74

Reviews 30

Jamie B. Forehand

If I could give one star I would, but unfortunately Yelp wont let me. Had the worst experience Ive ever had with placing an online order. Received an email that my order was in the store and ready for pick up - when I went in to the store I was told it wasnt there (understandably delayed because of the weather) but the employee also told me that the email I received "didnt mean anything... doesnt mean the items you ordered are actually in the store - its an automated email" okayyy. So I was asked to come back in 2 business days. Due to work, I returned a week later.... The same employee was only able to find 2 of the 3 boxes I ordered, and offered no solution to the problem. I suggested that we try to track the other box, he said he had no way to know where it was or when it would arrive. He only suggested that I come back "tomorrow" -- (why would I do that when they dont know where the box is?) or call and speak with the store manager. He never apologized for the problem or the fact that the box had been lost. I tried multiple times to call the store and speak with the manager, and was never able to get through. I refused to return to the store unless they could guarantee that my order had arrived, and called the main Dollar Tree customer service line instead. Customer service was equally as unhelpful as the store service (believe it or not) and insisted that the box had arrived in the store. I assured them that the store was unable to locate the box and suggested that they offer me an alternative. They offered to reship to the same store - obviously this is not a good idea given my experience - so I requested that it be shipped to my home instead. They refused to do so saying that it wasnt policy. I asked if they would be able to cancel the order and reship without the shipping fees, given my horrible experience when I ordered these items for my wedding (now rapidly approaching). Again, I was told no theres nothing else they can do. I WILL NEVER DO BUSINESS HERE AGAIN!!! Its not that hard to be polite and apologetic for your mistakes, or offer your customers some support due to said mistakes.

Iliana Manganiello

Im sitting here on Easter Sunday when it says open time is 8am it is now 8:20 and no one has opened these doors or showed up for that matter this is NUTS and unprofessional. Hire managers that are on time not people who can careless about what others have to do. I was hoping to be home by now instead Im still waiting.

Gina Kingsley

I usually shy away from discount places. But, even though this place was a mess (it was a couple weeks before Xmas ) they had what I needed. And this was after going to two other stores that I was pretty sure would have the items I ultimately got here.

Sandra Lee Geitz

You can get cute stuff for the garden, gift bags and cards and lots if cleaning supplies all for a dollar, sweet@

Anthony Pabellon

The best store that ever invented I always shop there very good place awesome people and a clean environment

Deborah Bascombe

They really need more than 1 cashier. And the place is often a mess but its not the worst in the world.

Steph Alexis

This is a pretty big spot when you can find staff they are friendly and do help you out

Carmen Martinez

Awesome always find everything i want plus more lol

Mike Austin

The quality of their merchandise for $1 is a deal