Apple Walt Whitman

Reviews 4

TH

Thomas Shim

Very crowded, mostly because there must be overflow from the even more crowded Roosevelt Field store, and even the Manhasset store. Nonetheless, the staff is always helpful, and the techs are also—very impressive given the volume they deal with at times. Ive had four issues to deal with: One was a phone with no power whose USB charger failed, another was an iPad whose WiFi refused to connect to WPA2/AES encryption, and the last two involved a water-damaged iPhone and another whose touchscreen didnt work. The tech stated the only way he could deal with the failed USB port was to swap me a new phone; when I mentioned I had not backed up my phone in a while (this was before iCloud), he surreptitiously referred me to an acquaintance who could swap out just the defective port. This saved me a bunch of heartache, and I was very grateful for the off-the-record save. The iPad whose WiFi wouldnt connect to JUST WPA2/AES encryption was more involved: The tech was amazingly patient to a fault by allowing me to go home, grab my router, and sit down on a corner of the store where I proceeded to go through every permutation of encryption between two iPads and two routers (one each which were mine, and one each the stores)! When It was unequivocally proven that every combination worked except my iPads inability to connect to just the WPA2/AES protocol—something that I wanted to do more than the tech, just to prove to myself I wasnt crazy—I had a new iPad. The final two incidents involved techs who were also as patient and understanding: Re the one with the nonworking touchscreen, the tech quickly pointed out that it was a third-party installation, and she was right: my wife had surreptitiously swapped out a cracked screen by the same dude from the first incident. After a good laugh, the tech graciously suggested consulting the installer, who after some adjustment did solve the problem. The reason I wasnt told was because my wife was embarrassed after her then-new iPhone had earlier been splashed with water, rendering it a brick. The tech at that time could easily note the orange wet indicators, and appropriately informed us it would cost $150 to swap a new phone, with which we eagerly complied. He could see how distressed my wife was, having to spend another $150 to fix a brand new device due to carelessness, and tried to reassure her it unfortunately happens more often than she thought. Heres the thing: We never got charged, which might have been unintentional but given the situation, might also been not. Given these experiences, I have nothing but good things to say. Ive been late to appointments as well, but have been reassigned and seen within the half-hour. My advice to those whove complained earlier: Come on time, treat your techs and staff with respect and courtesy, and dont expect Jesus-like miracles.

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SA

Sal Milanese

This store used to be good but it is horrible now. Sure there are some nice employees, but overall it sucks. Any issue I have ever had with an Apple product they either dont know how to fix or wont give you a replacement even if its under warranty because they couldnt "recreate" the issue. I stood in line 10 minutes to get checked in today for my genius bar appointment, and finally the guy who is checking in looks past me and starts checking in people to my left. After 2 people I start laughing out loud and ask them all if I am invisible or something?? Then I wait another 30 minutes for their "tech" to swap out an iPhone 5s with a home button issue and he wont swap it out because he cant recreate the issue as if I am making it up. The guy next to me has an iPhone 5 all banged up and scratched up with a screen that doesnt work and get its swapped out for a new phone, and my mint condition iPhone 5s wont get swapped because the "highly trained tech" cant recreate the issue. The tech tells me he only has one gold iPhone and it is being saved to be swapped for a more serious issue. So apparently my satisfaction isnt important enough. This store blows. Not to mention on release of iPhone 5s I waited on line there to get an iPhone and because I didnt say I wanted 2 iphones when I finally got into the store, I was only allowed to buy one and when I asked to speak to the manager, he was beyond rude. I waited in line 3 hours, didnt get the 2 phones I wanted, then had to catch an attitude from the manager? Lucky I didnt knock his head off. This store is god awful now that I think about it. I filled out a survey that time about my experience and was told a manager would call me and guess what, I never got a call. But here is the topper. I have spent over 5k on Apple products in the past 2 months and I bought them all from Best Buy Commack :) I refuse to spend a penny in this rotten store until they start showing some appreciation for their customers. Best Buy rules I can get anything there, and any issues they help you out no questions asked. Dont buy from this Apple Store it is absolute garbage!

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RA

Rasheed Khan

I work for Paris Limousine Service as Manager H.R. & Fleet Maintenance. We provide iPhone and iPads to our chauffeurs. One of my chauffeur left the company and didnt tell us the PW on the iPhone 5s. I went to apple store in walt whitman shops 3 times so they can remove the pw from this phone. They asked me to bring some proof that we own this phone so I got the paper from verizon apparently that was not enough then I got some more papers from verizon not good again then last time which was I believe Feb. 02 I got customer receipt from them and once again they started to give me a run around one person came gave me a story then another one came and start telling me what I need and this receipt is missing this number and that number thats when I kind of raised my voice and this Angel Lori Mehta showed up and told me that Mr. Khan calm down and lets see what we can do and she did. She herself called verizon put me on the phone with them in few minutes later it was done. Let me tell you that you need people like her to resolve issues. You have more staff then customers doing nothing. This problem could have been resolved the 2nd time if I had someone like lori Mehta. You go Lori Mehta. Thank you

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B

B L

"What did you like about it?" No. "Hate about it?"* The horrible wait, unjustified back-queuing, and obviously, the customer service. Worst CS ever. Waited 5x longer to pick up ready phone than to see a specialist, Jeremy, about screen replacement. Since when has this store become an overcrowded diner with feasts for crows? Even a hobo can give better service than this group of incompetent procrastinators. TJs coworkers seem to give less than two shits about my 50 minute wait (for pick up) as I watch no less than 5 other new customers complete their appointments (just walked in). I doubt they all had set appointments. Upon complaining about the wait, I was given the runaround, which is to continue waiting. Finally, an employee in an wheelchair was kind enough to return my phone--a process that took 3 minutes top. Good job, Crapple. Brilliant store here, and I will definitely remember to not come back to this location PLUS consider a different brand on my next upgrade.

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