Best Buy

Reviews 8

BI

Billy Davis

I bought a camera system from this Best Buy online for in store pick up. I picked it up in store and then the camera system sat for 2 weeks. The next week we actually went to install the system but upon opening realized that not only were the camera cover in dirt and grime but also the wires had already been cut and were extremely corroded. So I went back to this store to return and get a camera system from somewhere else as they had lost my trust by selling used products. When I tried to return they told me they had a strick 15 day return policy even though they sold me a used product and it was only five days past the policy. I asked to speak to a manager to reason with them as I had just opened this and planned on installing for use inside but these look like they have been outside for a year. The manager came over and then started insinuating that I had did this to the camera system. I asked him to use common sense as it would be impossible for the wires to be that corroded and have that much grime on the cameras in a 20 day period especially inside. I also told him he should not be selling used products to which he replied that any return is inspected to ensure it has not been used. He was obviously wrong and whoever inspects the returned items is not doing theyre job. I blame the managers but they choose to blame the customers. The only saving grace is they did give me a new system but only after insulting me and telling me I did this to the system. I urge you to immediately inspect any product you get from this particular Best Buy.

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TO

Tony Robles

BEWARE OF SHADY BUSINESS PRACTICES AND HATERS! First off, it is extremely rare that I write something negative about any business. And for the record, everyone else in the store was nice. That being said, I was there yesterday to listen to some speakers I wanted to purchase in the Magnolia Room and Glenn who was supposedly helping me all of a sudden changed his face and attitude when I asked if he could match the price (15% discount) that another Best Buy store had given me (wanted to buy the speakers here because it was closer). He then told me to hold on while he called the Best Buy store I got the offer from and was talking to someone (I heard him) there about what his employee offered me then told me he couldnt even give me 1% off! Really? Why would you want to get someone else in trouble by calling the other store? Let alone someone that works for the same company you do? Worse part was that he told me he knew the guy! LOL! I shouldve said something to Glenn but I was so thrown off by the shadiness he displayed. He probably got the guy at the other store in trouble while completely messing up my discount instead of simply telling me that he couldnt match the price. Instead, he decided to go the hater route. I own two businesses and I would never hire someone that throws people under the bus like that. I WILL NEVER SET FOOT THERE AGAIN AND WILL MAKE SURE I TELL ALL MY FAMILY & FRIENDS! AND TRUST ME I KNOW A LOT OF PEOPLE IN THAT AREA!

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DA

Daniel Michel

I have been shopping at Best Buy for a very long time I am a Best Buy elite member so that means I spent a lot of money in Best Buy and on march 25th 2017 around 7pm this is the very first Best Buy or any store I have ever felt being profiled because I was black, Im not super sensitive to these type of things but Ive never felt this way in my life. as soon as I walked in the security guard looked at me as if I was going to rob the place and asked me what did I want? I needed to buy a thermostat for my home and he pointed me in the right direction but it seems like he told the whole store to watch me. Once I got my items it took about one hour for them to ring me up im assuming that they thought that I was some type of credit card scammer I understand this is probably a problem that they have but you need some type of proof before assuming things about a person youve never met before if youre black expect this to happen to you. I will never go to that store ever again.

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NO

NoVa LAZ3RR

Easily the worst management. Great employees dont get me wrong but the management is horrid. They stalk customers such as myself while simply looking for an item. Whenever there is an issue the manager has to step in and shut it down, even something as minor as a misprinted label. The woman manager is by far the worst. She is a complete jerk. I was going along to return an item and see a monitor on the floor in front of me. It was an HP pavilion ($200) and I asked the employee what it was. He said E-Waste and I asked if I could grab it real quick and as expected he said sure. The manager sees me and goes all out rage. and I quote: "Sir, Sir, Sir, SIR!" I said whassup. she says "put that back that is given to US from the customers not to you." I said its just e-waste anyway. she says "It is OUR E-WASTE!" I said damn and walked away pissed off leading me to write this review. Cant recommend this Best Buy.

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MA

Matt Mack

Worse return policy ever, brand new unopened JBL Bluetooth speaker was looking to return and just get a store credit at the lowest sale price and they refused because I had no receipt. Even off fered to have them charge me a restocking fee. Thought that was fairly reasonable. I told them Id write a bad review as I spend a lot of money over here. Just to turn your head in the other direction is not the way to conduct business. This is why Best Buy will soon be out of business in the next few years. Brick and mortar stores need to do more to compete in the retail marketplace and this isnt how you do it. They need to start changing some things around. Bestbuy customer service = pathetic #goodluck #shortBBY #Bankrupt?

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GI

Gina Ma

This location is often very well stocked and has items that are typically sold out elsewhere. Plenty of employees walk around here compared the Best Buy near my house (youd probably have to walk the entire store to find an employee), and theres always someone to ask for help. The only downside is that when I try calling, they dont always answer the phone, which is a bummer since I live 30+ minutes away and would like to know if an item is in stock before driving over. Overall, would still visit again.

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A

A Private User

This place sucks, The coffee taste like Fidel Castro pooped in a can. When i got the bacon i was so excited, then i found out it was made from Dalmatian. the atmosphere is great, if you Liek PEWP! when i was leaving the valet service ran me over with a red school bus and shouted ALL ABOARD! this place should not be visited for a family gathering, or any gathering for that matter... but in all seriousness i like this place

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TI

Timothy Emmel

Counted 8 different BLUE shirts walk by, some of them more than once, while I was looking at a product and not once did anyone ask if I needed help with anything. Then when I stopped one of them to ask a question they seemed annoyed that I was bothering them...the only reason I have left to go to a brick and mortar store is for customer service/interaction... such a shame, back to Amazon, oh well, I tried

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