Value City Furniture

Category:	Furniture Store
Address:	3160 W Ridge Rd, Greece, NY 14626, USA
Phone:	+1 585-453-0760
Site:	valuecityfurniture.com
Rating:	2.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 60

Reviews 10

Giovanna La Porta

Absolutely horrible experience. My husband and I bought our couch from the Greece, NY store. On the day of delivery we discovered that our salesman, Tom, ordered us the wrong facing sectional, which the order should have been pretty fool proof considering we ordered the exact couch we were sitting on when he helped us. When the couch arrived I immediately told the delivery men to take it back because it was wrong. The lead delivery man told me that he had been doing this for 10 years and if we sent the couch back it would be considered a completed order and would take at minimum another month to get the correct couch. However, if we kept the couch, despite it not fitting in our living room, we would be guaranteed a new couch within a week. Later that evening I received a call from Loretta, in customer service, informing me that it will be at least a month before we will be receiving the correct couch and 3 weeks before they will be picking up the incorrect couch that the delivery men did not want to take back. After being incredibly upset that we were blatantly lied to by their delivery men and were ordered the wrong couch by an incompetent salesman, they agreed to pick up the incorrect couch within a week, but still refuse to bring us our correct couch any earlier than a month and would not compensate us at all for the awful experience we received. We will never buy from Value City again!

Tom Parsons

Furniture was a good value with a nice look. Our salesman Myron? Was great not pushy at all like the sales people at Ashley. I will tell you the service after sales leave a lot to be desired. Our chair broke, the warranty company never responded to our request... Because its covered under MFG warranty. Ok so I didnt know this, no one told me.... I paid for a warranty did what I was told and they did nothing. Called the store the manager was helpful, but basically ended up having to wait over a week (still waiting) for repairs. If the chair cant be repaired I have to bring it in to exchange it for a new one????? Hmmmm I am in a cast (and I mentioned that) so this should be fun!. The repair area calls me 4 days before the repair to tell me they will call me the next day with a 2 hour window.... Never received that call, I had to call them. So now I wait to see how this all plays out.... Very discouraging though, I thought about purchasing more furniture from them in the future but if this is how the service after sales are I will look else where.

Indira J

Got the merchandise damaged from Rochester NY Greece location. Gave me a run around for two months about delivering and replacing my damaged furniture, that i had EXTRA insurance for. Finally, i had enough and told them to pick it up and cancel it all. They are having me pay $110 for the haul of their DAMAGED merchandise from my house. Sooo... Now im out of the furniture and out $110. So basically, a trip to value city cost me $110. I just couldnt deal with the lies anymore and Id rather pay $110 than to be treated like an idiot by numerous people including their manager John Giglioti . You can have your stuff back AND the extra money youre having me pay for your mistakes. Youre right! I am an idiot. An idiot for thinking that i could have a better experience with this company after they treated me poorly the first time around. Never again. So disappointed. So, incredibly disappointed and frustrated.

Jasuke prysock

Whatever you do.Do not not get an extended warranty.First of all it took forever to get them to honor one of my furniture warranty.Once they did fix the problem they wanted to me to spend more money on a warranty that just got fixed.Once I refused i did not here from them again.Even though I Am a loyal customer.I have brought 4 bed room sets from them.My dresser in my room has not been addresed yet.Mind you I met the manager;who at first assured me everything would be alright.I had a 6 chair table set.Because they did not have a replacement in stock.I settled for the 4 table set.I ate that loss no problem.But I have yet to hear about my dresser or my sons dresser.Ive been up there personally 6 times.Its my fault because I hate confrotation.Because I know how I get.please be warned.DONT GET THE WARRANTY!.

Lyndsay Arocho

I purchased a sectional from VCF and I had an ok experience. I ordered a sectional and the date of delivery was told differently to me than the date on the reciept. I was very upset and tried to contact the manager to work something out. It did take a minute to get a hold of him, but he did a good job working things out. I was a very upset member, and John did calm me down. The reason I gave 3 stars was because I had plans of having it delivered and now I have to get a uhaul and do it myself. But the reason I didnt give them less than three was because they did what they could to get me the couch the same day I was origionally told.

Linda Perrin

AWFUL, Crappy , CHEAP Furniture !!!! My 20 yr old daughter bought a 5 drawer Dresser on sale for 599.00 . You would think at that price , it would be good solid furniture. No . In the 3 months she has had it , it has been replaced twice for broken drawers , and now , 2 weeks after getting the 2nd one , it is broken AGAIN !!!! She opens the drawer ( tshirts by the way , so NOT HEAVY ) and the rollers fall right off. JUNK !!! DO NOT waste your time or money on Value City !!!

Cara T

Horrible customer service after you have purchased furniture from them. Purchased a memory foam microgel series mattress set, which is sinking on one side and it is covered under warranty; of course they denied to cover it. It is a big difference which causes discomfort, but they claim its not. I will be taking my business elsewhere because they do not value the customer nor back their product.

Mark Goho

They have really good deals here if you go all the way to back left -- youll find a room of discounted furniture. The salespeople here are pretty laid back and informative, happy to help you find what youre looking for and ready to answer questions about ordering and picking up. We purchased a sectional couch from these guys in the Fall and it was a great experience!

A Private User

I was looking for a part to my sons bunkbed that we had bought there and the bed had been discontinued but online they have a bunkbed with the same part that I need. The person answering the phone did not know anything about the furniture there so the only thing she could say was "sorry Sir that bed has been discontinued" WOW great save lady!!

A Private User

My husband and I bought a love seat and sofa in March2010 ..we took out a warranty ,,we noticed that two of the cushions were sinking in ,,but the rest were not ..A service man came out ,,take a guess ..they wont fix it ..they have certain standards,,If your going to buy furniture ,,go to Raymour or Ashley ..I would love to post pictures ..