Best Buy

Reviews 4

RU

Russell Russo

This has got to be one of the worst retail experiences I have ever had in my life. I wish I could say it was just the unfortunate result of lack of training and courtesy by the sales associate team, however, this was purely due to the store manager. I had received a pair of Bose headphones for my birthday and they were not Apple compatible. I did not open the box at all and I didnt receive a gift receipt from the friend who gave them to me. Rather than seem ungrateful, I decided to just try researching what my options were and I came to find out that best best sold the headphones and the more expensive version I was interested in. I called ahead and explained and was told that id have no problem returning and upgrading to a better pair! Once I arrived, I was told the same thing, ("no problem, we sell these and your box is sealed, grab what you like and come back to me!") searched for about 10 min for an associate to recommend and unlock a more expensive pair and returned to the cashier. At this point the store manager was now behind the register and directed me immediately to another cashier. She kept eyeing him and said to me the headphones would not scan into their system. The store manager, Bryan, then told me he wouldnt accept my exchange and he did not care that the other cashier told me I could. He then told me the store nor the website carried the headphones anymore. I explained that not only did the website have them in stock but he also had about 4 pair on the shelf. He literally said he didnt care, put my headphones in a bag and said "Im not repeating myself to you and this conversation was over". I explained that not only was I an elite member, spent thousands and thousands of dollars, but in general I deserve to be spoken to in a decent matter and be given a bit more of an explanation and that maybe I should speak to a district manager. He replied to me by laughing and saying "good try, Ill big you my card and her name and you will see who wins" I also asked for a copy Of the return policy and was told to either buy something or go look it up online. (I did and there is absolutely no policy on discontinued product which was not in my case anyway). I immediately fired off a call to customer service to explain how embarrassing this experience was and to have it happen in front of so many other customers. They encouraged me to reach out to the district manager. I did end up emailing the district manager and while I appreciated the district managers reply which was timely, she also ignored the fact of the behavior the manager exhibited and just offered to complete my transaction at another Best Buy. Why would I want to reward best buy by giving them these headphones at this point and paying them more money for a new pair when I receive nothing but humiliation and disrespect in return?? I couldnt believe that no one at Best Buy would even acknowledge how disrespectful I was treated and did not value my business whatsoever. It is a great shame that this is what this company seems to stand for.

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YA

Yara Khairy

so a few weeks ago, on march 15,2017 to be exact i went to this best buy location to buy a gopro hero 5 action camera before i went on vacation. i bought the camera along with a few accessories and my total was well above $500. I have a tax exempt card (meaning i dont pay sales tax because of my job) that i have been using for 2 years fine. As i was purchasing the products i wanted i was met by a very VERY rude manager, in all the years i have walked into ANY store to buy a product i have never met a rude manager like this, never in my life, the WORST customer service experience i have ever seen. Her name was Natasha and she was the only supervisor there. When i explained to her that i have this tax exempt card and that i have the right to use it she refused to and said i have to bring along a paper with it from my job (which ive never had to do) and said exactly word by word "HONEY I KNOW MORE THAN YOU, I KNOW MORE THAN YOU CAN EVER IMAGINE, AND ITS NOT MY FAULT EVERY PLACE HAS BEEN WRONG WHERE YOU USED IT" and then thats when i got mad and started complaining and then she told my aunt who was with me "I WILL ONLY TALK TO YOU WHEN SHE GETS OUT OF MY STORE" and she said she called the police on me which i waited for by the way for 30 minutes and no police showed up. WORST best buy ive ever been to, WORST sales associate ive ever encountered in my life. IS THAT HOW YOU TREAT THE CUSTOMERS WHO GO TO SPEND HUNDREDS AND HUNDREDS OF DOLLARS AT YOUR STORE?????......shameeeeee on you.

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AL

Alicia Shanker

The best buy is the worst of them all. The service takes long and the workers are extremely rude. They have lied about many things. My sister and I have already given back 3 laptops . They are terrible at their jobs. They do not help. Never go here. They never do the right thing. My sister came in to fix her 1st laptop three times and they gave her a new one. The 2nd laptop she got still doesnt work. They fix one problem and cause another. They are supposed to check it when they are done, but they didnt. We called customer service and we talked to this one girl who was incredibly rude. The gave us things we didnt ask for, which is not " courtesy " to me or anyone. It is really bad. I have a laptop which doesnt work. I am tired of going back and its really not worth anyones time. I hate it. I also asked for the number for headquarters; they lied and said they only had one number which is 888-blahblahblah. When I looked online, since I lost hope and trust in them, I found the headquarters number, which is a totally different number from what they have given me. I will do anything for this store to close or go out of business. Also, someone who helped us [ not really ] gives too much weird examples. It involves god and the doctor and its stupid and I dont understand why he is helping people or even working there.

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K C

This review is for the Samsung Experience store in BestBuy Flushing. I went there to update my phone firmware. As I have AT&T phone and using Cricket sim, AT&T dont provide us OTA updates. me: I need help with firmware update on my AT&T note 4. Agent: SOrry I can do it on Wednesday. Me: Why not today? Agent: I dont have updated software in the system. Me: What kinda software? Agent: Computer Software to update the phone firmware. Me: Whats the name of software? Agent: You dont know. Samsung only provides to us. Me: again, whats the name of software? Agent: Smart @#$%%^ Agent: My boss has to key to do it. Boss is on vacation and coming back on Wednesday. Final conversation; Agent: There are other Bestbuy store in Queens, you can try. Me: I know there are lot of Bestbuy store. I can even go to NJ. First: Samsung looks like very outdated tech company. Their own store dont have their own latest software. Perhaps, they dont have well trained technician or sales agent. Second: When boss is on vacation, rest of the staff cant handle even small things. Maybe just being lazy. Third: They are interested only in selling phones not after sales service. They will direct you to other bestbuy store for service.

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