Best Buy

Category:	Electronics Store
Address:	8801 Queens Blvd, Elmhurst, NY 11373, USA
Phone:	+1 718-393-2690
Site:	stores.bestbuy.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 10AM–8PM

Location

Photos 100

Reviews 6

Sarah Rain

This is the worst best buy store I have ever shopped at!! I will NEVER GO BACK. DO NOT DO IN-STORE PICKUP ORDERS HERE!! I placed my order and I received an email stating it was picked up when I did not place the order. I called the store and spoke to the manager there, DAVE, who says it was and that ID was verified, but what happened was it was someone with the same name who had a order there also and the EMPLOYEE there just added all the orders together and gave it to this person without asking for ORDER NUMBERs. People can have the same name you do not just give out an order to someone because you ASSUME it is the same person. He REFUSED to give a refund or even a replacement and said to just do a dispute. I went to the store and spoke to the Operations Supervisor, LUIS TIRADO, who was about to give me a refund then spoke to DAVE and then said no call the credit card company. He also refused to give us a receipt. I asked another employee why this was and they stated that because there is a survey at the bottom of the receipt and if I were to do a negative review of what took place it would hurt their "Customer Service Score" and affect their bonuses and hours. I walked out the store with nothing. NO REFUND. NO REPLACEMENT. NO RECEIPT. I called the bank after and when the bank connected with Best Buy and spoke to LUIS TIRADO he claims he outright lies and says everything was done properly. Then why am I being charged for products your employee gave to the wrong customer?? I can understand mistakes but no one there chose to help me after they created the problem. They were rude and outright lied and pretended as if they did nothing wrong. Bottom Line, employees do not do their job correctly and leadership refuses to address problems created by their lack of proper training, not to mention how UNETHICAL both LUIS TIRADO and DAVE were for lying and refusing to provide any help.

A Private User

WORST CUSTOMER SERVICE EVER. Basically a week ago I went to return my lens to get it fixed at geek squad since I bought the insurance for it. They told me to comeback within a week so I went back yesterday. Spend 2 hrs exchanging a lens to my camera, it took 7 different people including the manager and security to figure out how to help me. All of the staff is extremely RUDE and have no real knowledge of technology. I asked for the manager and she had no idea what I was on about, I asked her how is she the manager not knowing anything about electronics and she said she doesnt work on the store so she doesnt need to know everything. *eyetwitch* REALLLLYY??? IS THAT SO? Basically I was returning a 18-55mm lens and they didnt have it in stock so they tried giving me a 50-250 mm lens instead. Which is complete crap because what the hell do I need a telephoto lens for. Im glad I am a photographer and know something about lenses because a regular person would just take what they give you and end up being disappointed because that lens wouldnt do anything for a regular person wanting to take snapshots. Like I said, EVERYONE THERE IS LAZY, HAVE NO REAL KNOWLEDGE ABOUT ANYTHING AND ALL OF THEM HAVE A VERY POOR ATTITUDE.

A Private User

I went in one day with the intentions of buying a laptop. I had already researched what laptops would be available at their store in rego park, i went and saw the laptop i wanted. I asked for help 5 times, I was ignored by one young female employee, the others said they would come back. So i waited, and waited...almost an hour later and nothing. I became so frustrated that I left. Yes maybe they were a bit busy, but I had told them all that I already what I wanted, and I knew they had it in stock, I saw it there in a caged area locked. So after wasting at least an hour I left. At home I thought Id just purchase it online and pick it up in the store. So i went, picked up my laptop and was very excited, it was only half hour before they closed so there werent that many people. I get home and open it and it ends being the wrong laptop. THEY GAVE ME THE WRONG LAPTOP! and it was 300 less then what I had paid for. (I checked the model on their website) Now I hope that when I return tomorrow to get a full refund (im getting a mac) that they wont give me a problem since its not the same laptop thats on the receipt. I called best buy 800 number and they said there shouldnt be a problem. I hope not.

Damon Aw

Ordered Google wifi from BB because it says "available today, ready in 1 hour" on the website. Just became a Dad 3 days ago and the nursery is too far away from the router. I was hoping to get a stronger signal to alleviate my wifes stress from not knowing the babys condition. After waiting for 2 hours, no change to the order status. I passed by BB to ask for clarity. Paraphrasing the lady at the counter, its really "its ready when its ready". After a few more hours, I used the live chat and its also not useful at all, except to illuminate the fact that they have no idea whats happening at the store. All I got were generic answers and things that are infuriating like "can you call the store to check if they have the stock?" Hey BB, dont make promises you cannot keep. If I knew it was going to be a 2-3 day window, I can change my plans around or buy elsewhere. Amazon doesnt promise short timeframes unless they can keep them. Why? Because the customer who uses the option probably has some time urgency. Why did I ever bother? Should have used Amazon, its cheaper anyhow.

Corsa Construction Inc.

Best Buy is on the brink of extinction. For a month Ive been visiting this location to demo sound bars for my new TV and everytime I go, the demo station is broken. Today I went there and crossed paths with a Samsung rep and asked about the broken demo station on the three soundbars. He was rude and told me that theyll be changing them out soon. I expressed that Ive been shopping for a matching soundbar for my new Samsung TV and he wasnt phased by it nor offered to make a recommendation. So I head over to the wall with all types of brands and try to demo them, 90% of them were disconnected, had broken switxhes, wtc. I got on my hands and knees to plug in whatever cables I can reach. All in all, shareholders beware! Move into ma short position on BBY. The Worst buy employees were just standing around talking to each other rather than making sure the equipment is fuctional. No Fs given. :drops mic:

Yasmin Nunez

Buyers beware!!!! Never go to best buy to purchase alliances!!!! Their 3rd party delivery company is the absolute worst. They have horrendous customer service, they give attitude when THEY make mistakes and the customer has to deal with the B.S. It has been a month since my mom bought a refrigerator from Best Buy and is still waiting to get it delivered because XPO says theyre coming on a particular day and the day comes and goes no one comes with the fridge. The worst part is Best Buy acts like there is nothing they can do and were still lost as to when theyre gonna deliver the refrigerator. Please pay attention to what company these big store use for their delivery service! If they say XPO run for the hills. Also dont believe what Im saying Google the reviews to that company and youll see all the other people that have gone through the same!!!