Micro Center

Reviews 4

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W M

Ive known about Microcenter for some time, but on 11/1/16 I finally visited the Brooklyn location (my first time visiting any MC location). Boy, I was blown away by the place. Its a computer persons paradise with just about anything computer related available (and they also carry home entertainment products as well). My original purpose of my visit was to purchase a PowerSpec PC G416 (which was available as a open box item). When I arrived, it took me a few mins to find a available associate to help me (a few mins longer than I would have liked, especially since the store was not busy). I finally found a associate named Mia who is a systems sales advisor there. I showed him the item on my phone, and he knew what I was talking about. He showed me the item, he then recommended me another model (PowerSpec PC G313) which was brand new condition, but about $60 more. In the end, I decided to go with the 313 since its in brand new condition. I then also got a Asus monitor as well and a second hard drive. He then brought up the warranty which I wasnt interested in (since all the parts are easily replaceable and can be bought at any computer store). He was a bit persistent with the warranty (but I understand since this is how stores make their money since Ive worked 10yrs in retail). He then introduced me to the store manager (which is a bit odd but welcomed). He also tried to push the warranty on me as well. In the end, I didnt get the warranty. I was rung up for my purchases and I then asked Mia for the number for a cab he had it stored on his phone and gave it to me (since I live in Manhattan and there was no way I was going to travel with a big boxes on the train) and I contacted and I was charged $50 for the ride (which was great since we drove right by the freedom tower aka 1 word trade which was my 1st time passing by there since the building was completed). The PC is working great, but I had to come back the next day to exchange the second hard drive, since it was corrupted. The replacement drive is working perfectly (so far). The prices for the most part are great. Even though they are a little more than a hour away by train, they have earned me as a customer. I will visit again (I only wished that they had a Manhattan (or even a Bronx) location.

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URE Events

If I could give a minus 5 Star review I would . Being a entrepreneur and running 2 Buisness . I know how important customer service is to any brand , however more importantly is knowing your products .At the end of the the day Time is Money and in a city like New York that its a extremely fast paced city Time is worth hundreds of dollars .Im a avid Amazon shopper for online products and reading reviews is a plus , but when I need to get my hands on the product the same day B&H in Manhattan is amazing , for every department you need information there is always a extremely knowledgeable customer service rep waiting to answer your question and if they dont know personably they find somebody that does . My experience at Micro Center on 3rd AV in Brooklyn has been the worst shopping experience Ive had in years . Its great having a store with so many products but if you dont have customer service to go with it its like having a Ferrari and a 3 year old behind the wheel, 3 different departments 3 different reps and I got 0 answers ,I was amazed . Worst part to top it all off while waiting online with 10 customers in front me and 1 cash register open , I decided to go to customer service desk to ask them to open another register and the rep said I cant do that but I can ring you out here as he proceed to scan my items his computer froze and he said sir this is going to take a few minutes to reboot , now I lost my place in line and Im about to loose my mind .... As soon as I leave the store I tried calling the number to the store registers on google and I get directed to corporate as Im explaining my frustration to the operator he places me on hold to get in touch with the store manager and not to my surprise he gets back on the line to telling me he couldnt get a hold of the manager either . BOTTOM LINE IS : If your time is important to you avoid this store at all cost . Not worth the aggravation. Better of going to Best Buy or Amazon . IM JUST SAYING !!!!! And if you the reader got a chance to read this review all the to the end trust me my time to me is extremely valuable and it took me about 10-15 minutes writing this review but if it could save someone else the aggravation and waste of time it was well worth it .

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Anthony Loveridge

Just want to make clear my problem is not with the staff but with the main manager of the place, a guy called Rob... Earlier this evening i went into said store to pick up a NES classic as it said they had one left in stock on the website, i also called ahead to make sure they had it in stock as i know sometimes the website can be abit buggy but was told it was in but it was first come first serve as they dont do reservations for said item. fine and dandy so far! I go in and ask one of the staff if they know where it is and he says its in the back of the store but the manager (Rob) had it reserved for himself, i then point out i was told no reservations and ask if i can have it, i was juggled between 3 other members of staff who all told me different stories as to why it wasnt there, in the end i ask for the main manager and this Rob guy comes out, then tells me its reserved and i cant have it, i point out again the no reservations policy they told me about before, he then became belligerent and rude saying I dont have to let you have this but i will He then walked away muttering profanities under his breath. But i got the classic so a win for me i guess. But they way the staff seemed to be intimidated by him left me pretty angry and i will be following this up with his boss. The staff here are awesome and i thank them all but the Boss is abit of a prick.

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Glen Katz

I like having this store in Sunset Park (not around the corner from me); however convenient enough to get to. What bothers me about the store is the fact that sales people walk around the store ready to put stickers on items they did not help you with so they can get commission. I understand there is a commission structure on the sales floor as I have a strong computer retail background myself. With that said, if someone truly helps me with an item, they do deserve to put their sticker on the item. However, if I found everything myself, what gives the right for pushy sales people to put their sticker all over the items they did not help me find or even answer a single question about. One salesperson insisted on doing this..I had to stop her! I said I got these items on my own--self service. She insisted it was for inventory..I bet it is. I only let her put it on one item and I asked her to leave me be. This habit that goes on in the store got me pretty tired and I left. Perhaps I might have bought more, however I cut my visit short. I hope that management reads the reviews posted here and does something about this sticker practice. If sales people want to really help..thats one thing..however to just put stickers on all of the items in someones cart and leave..thats a pain to the customer.

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