Verizon
| Category: | Cell Phone Store |
| Address: | 2135 E Lohman Ave, Las Cruces, NM 88001, USA |
| Phone: | +1 575-523-6186 |
| Site: | verizonwireless.com |
| Rating: | 3.4 |
| Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–6PM |
Location
Photos 24
Reviews 39
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Philip Laier
The last two times I have been to this store my service was awful. Came in today just to ask a question. When you have 6+ employees standing around not doing anything and only one guy trying to help 4 or 5 customers something is wrong. I stared at one guy for a good few minutes before he looked at me and realized I was watching him. He simply looked away and took his phone out and started messing around on it. If I remember right he was the same guy who the last time I was there I asked him for help when he was jerking off on his phone and he looked at me like "why are you asking me for anything." Lets just say today was the last time I ever step foot in that store. Also letting everyone I know to stay away.
AN
Anna Cowdrey
This place is the absolute worst! I went in to talk about a problem I had. I waited 40 minutes before someone came to me. Then he didnt even know how to fix my problem! I was told that they couldnt fix it. I demanded that it was fixed, by them, because I have been with them for 12 years. He stated that his manager would put a credit on my account. I checked my account two weeks later and there was no credit! I called the store to talk to a manager and I was on hold for 45 MINUTES! No one ever answered the phone. This store is ridiculous. DONT GO TO IT!
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Matt L
The staff here was not helpful at all. The staff plays the blame game with the system, but in the process shows a complete lack of regard for keeping anyones business. Spoke with the manager of the store, and he did not offer a resolution to the problem. To that point, he did not seem to mind the possibility of losing a customer. Everyone is better off going to Best Buy to get any kind of customer service even for Verizon. The people at Best Buy are the only reason that I didnt close my account and go back to AT&T.
MI
Michael L Hays
Shabby treatment is this stores specialty. I was told to wait 10 minutes. I waited 30 minutes. When I finally spoke to an agent and told him about my wait, he offered no apology, asked for my name and number, found them, and then walked away from me. I left. When I called in to speak to the store manager, I got belligerent run-around and subsequent calls were terminated.
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crystal madrid
Horrible service. They skipped us. I dont even know how if it was automatically suppose to show us next. After an hour wait we got a girl who was not helpful at all. She gave us like 3 minutes of her time and then was done helping us since she couldnt make an almost 600 dollar sale from me rather than just helping me fix my phone.
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lithium craig
So we are here waiting 40 minuets for help, which is fine they are busy, but heres my problem there are a lot of employees just walking around, the phones been going off and nobody has answered it. This is all very ridiculous. Not impressed verizon....
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Eric Paschal
Like most Verizon stores there is a long wait to get help and it is first come first serve. The store is fairly new so it is clean and well maintained. Parking can be an issue if they are very busy.
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Valarie Contreras
I had a good experience, but when I went back later that day with my husband to choose a phone the associate was very rude, cold, and no help whatsoever in choosing or demonstrating the phone.
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Cameron Dawes
Store continues to let unauthorized changes be made to my account. Twice now Ive had them add devices and give account information to someone on my account who is not an account owner.
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Thomas Diaz
Usually crowded and busy. Only one person, Cesar, is knowledgeable about devices and tech savvy. All others dont know much and just want to sell. Look for Cesar.
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javier delgado
Personal muy atento con sus clientes, me ayudaron muy rápido.
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Dohosan Vreeland
Employees are rude and will LIE directly to your face and when you have a problem they will wander off and hide in the back office till you leave.
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Kyle rader
8 workers standing around with there thumbs up there a$s , horrible place horrible people, the place is a joke please find a different option
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John Bevz
They hooked me up with a good price. Be careful though because they will run your credit. I got 6 points off for a hard inquiry.
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Richard Bird
The droid max 2 is horrible... Nothing but but problems with the wifi.... 8 months of headaches... Total garbage !
MA
Matteo Isquierdo
Never a long wait. The employees are very nice and helpful. And try their best to help you. Comfortable atmosphere
JA
James Kanel
Relatively fast service versus other carriers. If you are in for a wait the atmosphere is clean and comfortable.
ME
Mel Vigil
I always get the best service, even if I have to wait a little, its worth it. Friendly and good employees.
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mike perez
Great service I recommend Cesar , very professional and knowledgeable. He knows how to treat customers right.
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S Brown
This is a true Verizon store. Dont be fooled by the others in town. Great staff and very knowledgeable.
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Steven Burlbaw
Always helpful, more expensive than lther carriers but the coverage and LTE speed is unmatched.
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Lisa Garcia
The people that work there are not to helpful and the phone bills are way to damn high..
CA
Candace Cooper
The customer service is amazing! All of the sales team is knowledgeable and friendly.
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A Private User
Sometimes you will wait a few min but its worth it. Best store ever been to
AD
Adrian Zz
Sales lady got us into a debt but its ok were working through it.
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Elizabeth Martin
Always answers everything, and makes it easier to understand!
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Mary Campbell
Good fast service. Quiet and good display.
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Kelly Ahrendes
Always a fun time at Verizon...........
AD
Adrian Valles
To many people but friendly service
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Daryn Duran
Always very helpful and courteous
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bryan slaten
Staff nice, expensive service!
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Jesie AMaya
Amazing customer service.
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DK SS
Fast Service. Clean store.
MA
Marco M Lopez
Staff is very helpful.
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Josh oakley
Very busy very helpful
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Roman Richardson
Good customer service
JO
Josh Sherman
Excellent service!
MA
Matthew Torres
The Staff friendly
RA
Randal Carreon
Slow service
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