Urgent Cell Phone Repair

Category:	Cell Phone Store
Address:	590 S Solano Dr # B, Las Cruces, NM 88001, USA
Phone:	+1 575-527-1515
Rating:	4
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM Closed

Location

Photos 25

Reviews 10

Maggie Dargy

I shattered my iphone 6 back in February and took it here to have it replaced. After spending $140 I was initially satisfied with the job they did and they informed me that they covered my phone for a month if I had any issues with the screen malfunctioning. I also bought a glass screen protector to hopefully prevent any future damage to my phone. The case I had on it was just a cheap one that I bought off of amazon that didnt really cover the edges of the phone very well. I asked the guy who was helping me if he suggest I get a better more secure case. He told me that the one I had would be sufficient and that he wouldnt suggest getting a new one for that reason. Well, while I was on vacation just a couple weeks ago, I dropped my phone on the tile. It cracked underneath the glass screen, the glass screen was unharmed. I was a little disappointed that my screen protector didnt serve its purpose, but It was just one crack on my phone that I could deal with. In the days to follow, my phone screen started to jump and malfunction. Eventually my screen completely stopped working all together. I noticed that my screen was separating from my phone towards the bottom. I would have waited to take it back here to see if there was anything they could do for me when I got home from vacation, but I recalled only the month warranty that they guarantee, and since it had been 3 months since the incident, I was out of luck. There was an Apple store close to where I was vacationing so I decided to take it there to see what the could do. I told them my story and they recommend that I not take it to a place like this. They ended up just replacing the screen for $109, which was cheaper, and had I known this, I just would have taken it to the Apple in El Paso to begin with. Yes, the guy who helped me out was nice and initially I was pleased with the service, but it the long run I wish I would have just taken in to the Apple store instead of Urgent Cell Phone Repair. I also wish I would have gone against his suggestion and bought a more secure case. They make money off of people damaging their screens so I guess I was ignorant in thinking he would give me his honest opinion on protecting my phone.

Paul Sims

I had a terrible experience at this store. I gave one star because its not possible to give 0 stars. I only needed two 7" tablets screen replacements. They wouldnt or couldnt order the digitizers, so I had to order them on my own through Amazon. Then, I dropped the two tablets (and digitizers) off on the afternoon of the 22nd and the technician said they would be ready the next day. They werent ready the next day. On the third day, the technician called at 5:30 p.m.and said that the two tablets were ready for pickup. I couldnt make it to the store before they closed at 6 p.m., so I had to wait til the next day (the fourth day) before I could get them. The ironic thing about this whole experience is that the advertise "Same Day Repair" but it took three days to repair the two tablets, and another day before I received them, plus the two to three days Im not counting that it took for me to order and receive the digitizers from a third party business because Urgent Cell Phone Repair couldnt or wouldnt order them for me. If you want to be lied to and not receive your device for nearly a week, go ahead and take your business to them and prepare for the worst experience ever.

Kylie Marshall

As a speech therapist, my client uses her Ipad to communicate and when her screen broke she needed it fixed quickly and with a reasonable price. My client would have been in a very bad predicament if it werent for the generous and extremely helpful people at Cell Phone Repair Factory. I experienced first hand that the men at Cell Phone Repair Factory put their customers first and they genuinely care about making sure that they are satisfied. I brought the Ipad in and they got to work on it immediately, finishing within 30 minutes so that I would not have to wait long because I drove from El Paso to Las Cruces. I made the drive to Cruces instead of going to the Apple store because, like I said, these guys put their customers first and make you feel like a friend of theirs. I cannot say enough good things about my experience with Cell Phone Repair Factory. Ask for the tech Camron to help you out and you will not be let down, hes the best!!

deedeedotsi

There was no zero star or I would have checked that one instead of one star! This is a very deceitful and unethical business. They claimed that they have good results fixing water damaged iPhones luring me in to bring not one, but 2 of my families recently water damaged phones in for repair. One just less than 24 hours prior to them looking at it. They fixed neither one after supposedly claiming to have good results and then charged me $45 plus tax for trying. They also offered to take them as a "donation" so that they can fix them and resale them at their counter - many of which we saw when were there. These guys are con artists! Be wary if they tell you that they can fix your watered damaged phone. Do your self a favor and go some where else!

Anthony Kinders

It is odd in comparison to other services I have used. I do not know if its laziness or they really got into a really terrible contact with a parts company. Each time I have gone in to get a quote they tell me that their vendor does not have the part and because if they dont they as a repair establishment will not/cannot order it for you. I break my screen all the time. I have used services in California, Colorado, and New Mexico. I have never had a place tell me "We cant order it because our vendor wont let us." Really just an weird situation.

Catherine Provost

I am so impressed with the customer service at this store. The individuals who were there were helpful and genuine. I had made the mistake of letting a buddy replace my phone screen, and it didnt work out so great for me, so I brought my phone to these guys, and within a short amount of time (and a reasonable price) the home button and screen were fixed. Will definitely recommend to anyone who needs a cell phone repaired.

Sara Nozaki

Came here today to get my shattered iPhone 6 screen replaced. It only took them 15 minutes and it costed the same amount as it would at an Apple Store. They were very professional and kind. Would definitely come here again!

Monica Martinez

Cameron at Urgent Celphone Repair was super helpful! I cracked my screen and he fixed my phone in 30 minutes. He is also very friendly, good customer service :)

James

Came in 45 minutes before closing and they replaced my screen before they closed. They were very friendly and the price was on par! Overall, great experience!

Erik Granillo

this is my third time having to go back and get my screen replaced because my screen keeps popping out and theres little white dots everywhere on my screen