L.L. Bean

Category:	Clothing Store
Address:	700 Paramus Park, Paramus, NJ 07652, USA
Phone:	+1 888-490-3837
Site:	llbean.com
Rating:	4.4
Working:	9AM–9:30PM 9AM–9:30PM 9AM–9:30PM 9AM–9:30PM 9AM–9:30PM 9AM–9:30PM Closed

Location

Photos 53

Reviews 18

adam brown

I like LL Bean and have always had great experiences with them in Freeport or online, but I will not shop in the Paramus store again. I had a bathrobe that did not hold up well. I called customer service and they said to go ahead and buy a new one (slightly different) and then to return the old one. I was to receive the value of the new one back. I went to Paramus to complete the return and the store manager (Sam I think) refused to complete the return. He insisted that the bathrobes were different and was rude. I asked him about their lifetime warranty and he smugly replied that it was a "satisfaction guarantee". I do not know what the difference is but I guess he thinks that it means that he can be rude and demeaning to customers. I explained that I already spoke to customer service and was simply following what they told me. I ended up having to hold up the line and call customer service and they made the store manager refund my money. There were dozens of ways he could have handled this better. If he was not sure he should have called them himself instead of treating me as he did.

S. G

For the most part I like LL Bean, but this particular store did not have much in terms of inventory. They were out of nearly everything in mens medium and large. I suppose one can forgive them as its after the holidays, but it ended up being a waste of a trip. On the flipside its easy to jump on the Garden State Parkway from the store.

Cathy Apostol

Dear LL Bean, We cant stop telling the story of your incredible customer service!! I sent you my husbands 15 year old fleece lined warm-up jacket because the zipper wasnt working. You not only replaced it, but also the frayed cuffs and waistband, at no charge! We are very grateful and love the jacket and LL Bean even more!!

Jason Leeman

Growing up in Maine and spending most of my life there I have come to love LL Bean. The location in Paramus does not hold up to the flag ship store in Freeport Maine. The customer service just wasnt there, and they pride themselves on that. So disappointed as a life long customer.

John Atti

LL Bean has a good supply, and an even better return policy (5 stars for this, alone). The customer service is great, and the staff has always tried hard to help me find what Im looking for. If you have one of their cards, the rewards coupons are also helpful.

Lisa Crystall

Thank you for your continued good service and a cool, clean store while the mall was hot. Your staff is always friendly and helpful, and I appreciate that.

Matthew Gopee

Most friendliest staff. Long time llbean fan. Will always continue to shop at this store or online. Everything in this store is neat and clean.

Kuo Fung

Great place to check out the clothes before ordering. Nice selection of cold / wet in climate outdoors weather clothing.

abby roadme

It is a great size store. As well as if not available in store, they will order from the catalog for you.

Yuvraj Ramsaywack

Great customer service and products. Highly recommend shopping here.

Craig Albanese

There products are top notch. Returns are always taken.

Kyle Neiswender

Extremely friendly staff and fast service!