Sears

Reviews 10

TA

Tanay Clemons

I wish I could give it zero stars but thats not an option. I visited this store today, in search of a coat for my father for christmas. There were absolutely no sales associates on the floor in the mens section. The two associates I did see stated "oh I dont work in this department youll have to ask someone else" but there was no one else to ask!! I ended up settling for another coat. When I got to the register I expressed my frustration and provided the cashier with the item number I found online and showed her where it said it was available in the store. She was helpful in explaining how I could order the jacket online, if it was available in the size I needed but stated it was not available in the store. I almost walked out of the store without making a purchase due to a lack of customer service. How can you not have additonal staff for the holiday season? Seriously.

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LI

Liam O

Would post zero stars if I could. They are just after your money with no help or brand/company loyalty. They do not care about there customers and are just after making a quick dollar. I bought a $2000 refrigerator two years ago with-in a year and a week owning it, it broke. I called Sears hoping they would help me out and cut me some slack, but I was sadly mistaken. They charged me about $300 to fix my fridge and it was just a week after the warranty expired. Now, a little less than a year later, the same refrigerator is broken in the same spot that was fixed less than a year ago! I think its some kind of factory problem, but Sears doesnt care. They are charging me $150 just for a man to come out and look at it, then I will have to probably pay another $300 for it to be fixed again. They are just out to empty your pockets.

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DR

Drew Fennema

I have been a loyal customer to this store for 30 years. I have had only one bad experience in all these years and the store manager called me and basically told me I was wrong. I may be, but to be treated the way I was is inexcusable. My wife had been working with the store and customer service over an issue with a range top. They say I damaged it, but it sure looks like a defect to me. Then the finger pointing. It the store problem, it a service problem its a manufacture problem...etc. The sales person hung up on my wife, customer service hung up on me and the store manager says it is all my fault. GOODBYE SEARS!

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PH

Philly Worker

Lands End section is my primary reason for going there and recently it reeked of perfume so bad that I couldnt even browse. Either someone left a horrible trail, the cashier reeked, or someone had broken a bottle of cheap disgusting perfume in the area! Usually it is not like that, so maybe I went on a bad day but it was huge turnoff to shopping there.

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RI

Richard Dow

For Craftsman Tools this location has never let me down. The minute I get off the escalator theres a sales person asking how they can help me find what I am there for. This location is also open later than the Burlington location. 9PM

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NA

Natasha F

Majority of the registers were empty and when I found one with an associate, she was overwhelmed with assisting customers. The sales are worth the trip if youre looking for a bargain on apparel.

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ME

Melissa Gruenberg

This says they are open until 10pm on Sunday and Saturday, but yet they close at 6pm on Sundays & 9pm on Saturday. Thanks for a wasted trip, waste of gas, and late fee on my card.

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TO

Tom Palo

SEARS quality has plummeted in recent yrs, I wont be surprised when the close all stores permanently.

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KA

Kathleen Delaney

Had to basically run around the store and beg for an associate to help.

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DA

Dante Trainmaster

Amazing store

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