Microsoft

Reviews 9

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Robert Davies

I came in with my Lumia 950 as it was not charging, I was seen to immediately. They replaced the battery for me, as we thought it was that. While I was waiting, I was asked would I like some free water, I politely declined. When I got back home and tried to charge it, it still wasnt charging. I went back later in the day, and Cris (no H) attended to me as soon as he could, but I had to wait about 30 minutes to be seen. You can arrange appointments online, or by popping in, and maybe on the telephone. After Cris became available, he tried looking at my Lumia and tried cleaning the USB contacts, and have no effect. Again, I was asked would I like some free water, and they gave me two small bottles for free. Cris did his best to fix it, but to no avail. In the end, he just replaced it with a BRAND NEW ONE, WITHOUT ANY COST TO ME!!!!!!!! INCREDIBLE!!! I said to him you wouldnt get that an Apple store, and I saidyou wouldnt, they would just say to you they would have take the phone themselves to try and repair, at best. They would probably just fob you off. He had heard that from people coming to them from Apple. I said that I needed to take the photos off my Lumia and put onto the new one, but didnt have a memory card. I asked if they had a spare one I could use (being cheeky), and surprisingly they said yes I could borrow theirs to copy the photos. Amazing. You dont ask, you dont get hey!!! They do have a lot of staff just standing around, not doing a lot. They sell all sorts of PC things in there, keyboards, mice, Xbox, non Microsoft computers, software, etc... Definitely recommend a visit if you are in FSM... Thanks very much guys.

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Douglas Shaw

UPDATE - WEEK OF THE 20TH. I had a couple problems with a 2nd hand surface 3 machine and they replaced it for me - no charge, slightly our of warranty - a second hand machine - yikes. I do have a 2, a 3 and a 4 and I love my surfaces - but all that tech in a tiny sliver of a machine produces some funkiness in some units - I suspect I was just unlucky - because mostly my experience has been good. The people in the store not only know what they are doing, but if you are direct and honest with the problem, they will go an extra five miles to help you - it is a little surprising frankly. I am advocate for these machines and will buy future iterations as a result of their efforts to make me whole when problems have arisen. If we could only cox cable to adopt these service levels! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ These guys are good. I went there with a minor repair. Stayed and worked a little bit off their wifi (after they invited me to and then got me coffee.) While there I talked to three different guys about the Surface and a few other this and thats - What a great, smart personable bunch. Very Impressive. As a long time MS user, I love that corporate has smartened up and recognized they need a bricks and mortar presence like Apple. Way to go..

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Devon Nites

Der Laden war neu eröffnet und das Personal musste sich wohl noch etwas "einarbeiten". Der Beratungsservice war jedoch super : ob ein bestimmter Windows Phone auch mit europäischem LTE funktioniert, konnte der Mitarbeiter nicht sagen (Cortana auch nicht ;) ), er wußte sich zu helfen und schaute auf einer bestimmten Internetseite nach - Engagement pur. Er nahm sich Zeit und machte einen kompetenten Eindruck. Was jedoch vollkommen "daneben" ging, war der Zahlvorgang. Knapp 15 Minuten dauerte es, bis das Smartphone aus dem Lager geholt war, weitere 10 Minuten brauchten wir, bis ein Kartenlesegerät zum Bezahlen verfügbar bar und zudem funktionierte.

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Kierra Wright

Went to microsoft official website and to get some support for my microsoft word 2010 little did i know that microsoft corporation is holding third party scammers in their support lines. A "professional technician" that went by the name Warren M ended up putting a deadly virus on my laptop. (BE VERY CAREFUL ABOUT GETTING SUPPORT FROM MICROSOFTS WEBSITE! THERE ARE A LOT OF SCAMMERS!!!) Anyways i called microsoft 1 -800 number in attempt to fix the problem THEY caused and long story short they werent willing to do anything! called several times and nobody was willing to help me. Went to the microsoft store in vegas and was helped by the manager named scott. he was very kind and very helpful, he listen to your problems and actually tries to help instead sell you a whole bunch of stuff you dont need or want. Would highly suggestion going to him if you need anything!

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Marc Suarez

Love the microsoft store. Although the service is a bit uneven. Had an issue with my Surface Pro 4s flickering mouse problem where the screen was registering ghost touches, even though nothing was touching the screen. First guy the day before said they didnt honor the warranty since my company bought it from Insight. Yet, the verbiage from Microsoft themselves is that they honor the warranties despite being bought corporately. Came back the next day, and they had to get "manager approval" to honor corporate warranty buys. I showed them the insight paperwork and everyone was still confused, but I still got "manager approval" to get my Surface Pro 4 exchanged.

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Dave K

Upgrade to Windows 10 erased my master boot record on my hard drive, common problem, stupid of me to not backup first, even stupider of Microsoft to not insist 9r recommend I backup before upgrade. Lost EVERYTHING, not recoverable at all. Pictures, gone, home kovies, gone. Came to store for them to install fresh windows 10 since I couldnt do anything now. Drove 40 minutes Dropped off, 4 days later, its ready but I have to wait 20 minutes for a tech to go get my laptop and hand it to me after another 40 minute drive here. Meanwhile they keep trying to sell me services. I now hate Microsoft and will never buy again.

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Kyle Gold

Very neat and clean store. I had a little trouble at first determining who I was supposed to approach. Once I was treated by staff my experience went well; They were able to pull up my appointment and sit me down with someone within minutes. Staff is very helpful for support as well as sales. The representatives are pationate about the device and I can tell they are being genuine about owning these products themselves. Cris gave me lots of options and possible outcomes for my situation and Connie showed me a lot more of what I could have accompany my Surface to increase my output.

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Jim Danton

Never buy an ms phone. Took my nokia 920 in because the battery is loose inside. They never even bothered to hook it up to a computer. They just looked at it and called another employee with a phone like mine to prove me that all the 920s have a loose battery. Bunch of amateurs, they said even if they were to replace the phone they dont have it anymore. Really?!!!!! Its a one year old phone how can you not have it in stock. Worst experience ever for me. Get an android or apple instead. Ill never buy another nokia phone and Ill tell everyone that I know not to.

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Deborah e. Hecht, g.g.

I have a Surface Pro3 (which I adore!) and have purchased the annual Personal Training package from the Windows store in Fashion Show Mall, Las Vegas. I wanted to let you know that on more than one occasion Miles, your tech/sales/training associate has done an excellent job clarifying issues I have run into. Please know that I appreciate the effort he has made. It has been above and beyond. D

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